Customer Service Data Entry

Carol Morris

Mississauga, ON

Phone # 416-***-**** Email: **************@*******.***

PROFILE

• Experienced Office Administrator working in various office environments providing

excellent customer service, and administrative duties in the corporate and logistics sector •

Strong work ethics, able to establish work priorities, exhibit a high degree of professionalism •

Positive attitude, highly organized with strong commitment to quality, bondable

• Strong communication (written and verbal), telephone in-bound/out-bound calls, interpersonal skills with

the ability to liaise with multiple levels of staff, customers, and stakeholders

• Proficient with computers, Microsoft Office 365, Oracle JD Edwards, mobile devices, internet and email

• Excellent problem-solving abilities, time management, able to multi-task in a fast-paced environment

PROFESSIONAL WORK EXPERIENCE

Administrative Assistant - CTDI - Contracted via AppleOne Agency 2022-2024 Oakville,

Ontario

• Ensured smooth day-to-day operations of the company, customer service, communicated with 7 hiring

agencies to on-board/off-board temp employees, completed FTE hire packages for HR department •

Organized and scheduled client meetings with managers in Microsoft Teems and Outlook • Conducted

orientation for new temp hires, created badges, requested new hires access cards from IT, ensured policies

& procedures were implemented, attended health and safety meetings and took notes • Produced and

distributed various correspondence memos, letters, emails, forms, reports, and did data entry • Handled and

filed sensitive information in a confidential manner, performed clerical/administrative duties • Data entry •

Helped to manage and track office supplies inventory, sent orders to Clerk to replenish office supplies • Met,

greeted, and escorted clients to meeting rooms and attended meetings with clients as needed • As brand

ambassador I represented company at client events, organized employee appreciation programs/events,

supported operations manager/cross functional teams in fast-paced environment

File Clerk – Loblaw Companies Ltd. - Contracted via AppleOne Agency 2020- 2021

Brampton, Ontario

• Provided support to HR team and management as needed, retrieved employee files and refiled them •

Pre-prepped and prepped documents with insert sheets for scanning and uploading on the portal • Helped

Records Management Dept to maintain accurate files and records in alpha/numeric filing systems •

Retrieved/sorted files, inserted labels, and organized files for colleagues’ retrieval, assisted with

clearing backlog of files, received daily mails/couriers, retrieved, scanned, and uploaded

documents • Worked on employee termination project, documented and terminated approximately

4000 employee files, prepared boxes of files, labeled boxes, and shipped them to off-site storage •

Worked on employee pension project, sorted files, indexed, documented boxes and archived •

Attended Team meetings with Director and managers and discussed the status of special projects

Receptionist – Loblaw Companies Ltd - Contracted via AppleOne Agency 2013-2020

Brampton, Ontario

• Answered calls from clients/vendors and transferred their calls to the appropriate staff members •

Acted as first point of contact, communicated with vendors and clients via phone, email, and in person •

Met and greeted clients and vendors, notified managers of their arrival.

• Received in-coming couriers/in-coming mail, opened/distributed mail, and booked meeting rooms

• Answered customers calls in professional and friendly manner, emphatically maintained a positive attitude

with irate callers and when required escalated calls to the right department manager to help resolve issues

Non-Occupational Disability Case Manager – Morneau Shepell 2010-2012 Mississauga,

Ontario

• Received Accident Investigation Report (AIR) and reviewed, called client to get additional/missing

information; completed Form 7 and faxed to WSIB, scanned document, uploaded new claims on

portal, and forwarded copy of Form 7 to clients; performed administrative and clerical duties.

• Proactively helped companies to reduce their WCB claims costs, premiums, and improve their

experience rating by proactively managing their workers’ compensation claims; tracked the progress of lost

time claims from start to completion to ensure that goals were achieved within the required timeline

• Facilitated early return-to-work plans and strategies, scrutinized claims legitimacy, implemented proper

health and safety procedures, and appealed incorrect Board decisions which minimized the duration of

lost-time claims, developed timely return-to-work prevention programs, and mitigated employee

absences due to work-related injuries

• Followed up with WSIB to discuss denied claims and wrote objection/appeal letters to reverse decision

• Attended WSIB return-to-work Intervention meetings with WSIB representatives, clients, and managers

• Managed claims in database, data entry, updated Board decisions, worked with MS Office, Excel, and

Windows software, ran quarterly reports, general office administrative duties, and customer service •

Met with Sr. Managers/clients to strategize and discuss the best approach to resolve technical claims and

return-to-work barriers; led weekly claim reviews of all open claims/cases with a focus on timely return to

work and claim closure/resolution

EDUCATION

Medical Office Administration - Diploma George Brown College of Applied Arts & Technology

Life Coach Certificate Breakthrough Coaching and Leadership Academy

VOLUNTEER WORK

Community Volunteer Service - KMF

Assist with booking flights and hotel accommodation for the President, assist with scheduling meetings and

appointments, assist with taking minutes at board meetings, and assist with organizing feeding the

homeless.

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