Karelia Ayestas
Miami, FL *****
*********@*****.***
Professional Summary
Detail-oriented and bilingual healthcare administrative professional with over 5 years of experience in intake coordination, case management, and patient services. Demonstrated expertise in managing confidential documentation, conducting eligibility assessments, and supporting clinical operations in both hospital and long-term care environments. Skilled in ensuring regulatory compliance (including HIPAA), collaborating with interdisciplinary teams, and maintaining high standards of administrative accuracy. Adept at streamlining intake workflows, improving patient experience, and ensuring consistent adherence to hospital policies and procedures. Committed to efficiency, compassion, and patient- centered care.
Work Experience
Intake Specialist
Remex, Inc./ Alliance for Aging.org-Florida
April 2023 to March 2025
• Conducted comprehensive intake and eligibility assessments for elderly clients seeking long-term care services.
• Maintained detailed documentation and case records in accordance with HIPAA and elder care regulations.
• Coordinated service plans and collaborated with healthcare providers to ensure timely and accurate service delivery.
• Managed and submitted accurate billing records, ensuring reimbursement compliance.
• Ensured all processes aligned with internal protocols and regulatory standards. Administrative Assistant
Abaunza Photography-Miami, FL
May 2020 to December 2024
Provided administrative support to ensure the smooth operation of daily business activities, including scheduling, client communication, and document management. Assisted with organizing photo sessions and maintaining calendars to optimize workflow and client satisfaction. Managed invoices and payments, maintained digital records, and supported marketing efforts through email correspondence and social media coordination.
Medical Administrative Specialist
Palmetto General Hospital-Hialeah, FL
November 2021 to January 2023
• Oversaw intake documentation and coordinated insurance verification and patient information updates.
• Streamlined medical billing cycles and resolved documentation discrepancies in collaboration with clinical staff.
• Provided administrative support and patient guidance, improving service flow and reducing delays. Psychosocial Rehabilitation Therapist
Santa Ana Behavior Institute-Miami, FL
February 2020 to October 2021
• Therapy Leadership: Led both individual and group therapy sessions, focusing on psychosocial rehabilitation to support patients in overcoming personal challenges and improving their overall well- being.
• Skill Development: Implemented targeted strategies designed to enhance patients’ social and emotional skills, promoting long-term personal growth and social integration.
• Personalized Treatment Plans: Designed and applied individualized treatment plans tailored to the specific needs of patients, utilizing evidence-based therapeutic approaches to ensure effective outcomes.
• Mental Health Education: Developed and delivered educational materials focused on mental health management and well-being, empowering patients with the tools to manage their condition effectively. Front Desk Support
New Horizons Community Mental Health Center, Inc-Miami, FL February 2018 to November 2019
Served as the first point of contact for all incoming patients and visitors, ensuring respectful and efficient intake procedures.
• Verified insurance coverage and scheduled appointments using EMR systems.
• Maintained patient confidentiality while handling sensitive information Education
Master’s in Business Administration (S- MBA)
Kaiser University)-Fort Lauderdale, FL
July 2024 to Present
Bachelor’s in Psychology in Health managment.
January 2011 to December 2015
Skills
• Patient Intake Coordination, HIPAA Compliance, Documentation & Recordkeeping, Appointment Scheduling, Insurance Verification, Hospital/Clinic Procedures, EMR/EHR Systems (eCIRTS, Refers), Microsoft Office (Excel, Outlook, Word), Bilingual – English & Spanish, Time Management & Multitasking, Interpersonal Communication, Problem-Solving and Decision Making Certifications and Licenses
Certificate in Psychological Evaluation and Sex Disorder Behavior Patterns and Personality in Adolescence.
Present
Certificate in Comprehensive Assessment (701 B) by Department of Elder Affairs.
Present
Bidirectional Implications of Technology on Our Health in Albizu University. Present
Certificate in Resilience in Children Exposed to Trauma, Disaster and War: Global Perspectives by University os Minnesota.