Customer Service Support Worker
Resume:
Helen Moore Teah
*************@*****.***
As a dedicated Home Care Worker, passionate about utilizing my skills and experience to support adults, youth, seniors with disability, project worker, food handler and housekeeping. Personal Details
Highest Level of Education: Secondary School
Total years of experience: 12
Work Experience
Customer Service
(Hope Mission / Intake-Edmonton, AB
January 2022 to December 2024
Key Responsibilities
Customer Service Representative
• Greet guests, manage check-ins/outs, and handle room assignments
• Handled phone reservations and email inquiries
• Handled sensitive personal information in compliance with (PIPA) regulations
• individual with no housing, book individual into the shelter
• Resolved clients issues promptly and professionally
• Maintain and update clients records using company system
• Trained new hires in company protocols
Group Home Support Worker
Entrust Corp-Edmonton, AB
January 2018 to December 2021
Key Responsibilities
● Medication administration and reminders, cooking and feeding, cleaning, simple wound care, respiratory equipment use or urinary care, welfare and safety of clients and others
• Communicated and observed clients and reported on client conditions
• Taking clients to appointment and community sites
• Assisted clients with personal care including bathing, grooming and dressing
• Administered medication as per organisation protocols and direction
• Accompanied clients safety by monitoring for and removing potential hazard Housekeeping / dishwasher
Holiday Inn / St Andrew-Edmonton, AB
May 2012 to July 2018
• Light cleaning in the living areas. This includes dusting, vacuuming, sweeping and mopping the floors in all rooms.
• Cleaning the bathrooms. Including Mirrors, toilet, showers and baths.
• Cleaning the kitchen. Including wiping down appliances, counters, sinks and cabinet door.
• Washing and drying dishes and putting them away.
• changing bed linens and making the bed
• Washing, folding and ironing clothes Removing garbage and recycling.
• Restocking personal items such as toilet paper, tissues, etc.
• Running errands for family.
• Collects laundry from client's area.
• Sorts, classifies and processes soiled laundry.
• Stock linen closets and distributes linens as required
• Sorts out the clean laundry and prepares it for use by clients
• Execute all work in a safe, professional manner in compliance with the Liberian Public Health Protocols
• Sweep, mop, wash, floors
• Wash windows, walls and ceilings
• Operates heavy laundry equipment such as the extractors and dryers
• Clean, disinfect bathroom fixtures and appliances and back-office desks and work areas
• Dust furniture and vacuum carpeting and area rugs and furniture.
• Pick up debris and empty trash containers
• Maintain cleaning records
• Notify maintenance of any deficiencies encountered while cleaning Education
High school diploma or GED
St. Samuel high school-Monrovia, Liberia
September 1985 to June 2003
Skills
• Social Work & Personal Care for Youth, Seniors and people with disabilities: standing, bathing, preparing food, walking, shopping, reaching, lifting and transferring clients (5 years)
• Mental Counselling & Rehabilitation: help with physical, mental and emotional needs
• Home care (5 years)
• Senior care
• Caregiving
• Excellent customer service skills: patience, active listener, tenacity, adaptability, communication, empathy, self-control etc. (5 years)
• Computer Skills: Google Docs, MS Word, Excel, PowerPoint, Gmail, Email, etc. (5 years) Certifications and Licenses
WHMIS
Present
- Basic First Aid/CPR & AED
ML-MIDDLESEX-London Health Unit (Food Handler-LONDON ONTARIO Additional Information
Police information check in Edmonton AB
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