Customer Service Accounts Payable

Tyra K. Mitchell

Houston, Texas 832-***-**** *******@*****.***

Career Objective

Enthusiastic and dependable professional with a strong background in customer service, clerical operations, and team leadership. Known for managing high-volume interactions with 100+ individuals and ensuring smooth, efficient workflow across various sectors. Highly organized with exceptional communication, problem-solving, and multitasking abilities.

Work Experience

Volunteer Host – Houston Food Bank

2024 – Present

- Lead volunteer groups of 100+ individuals through various projects with a positive and engaging approach.

- Deliver excellent customer service, ensuring a positive and impactful experience for all volunteers.

- Coordinate volunteer activities and logistics, adapting to last-minute changes and special events.

- Maintain clean, safe project areas and report any equipment issues.

- Track product levels, inventory, and data using internal systems.

- Define project goals and schedules for efficient execution.

Assistant Shift Supervisor – GEO Companies

2020 – 2024

- Supervised staff and facility operations, ensuring adherence to policies and procedures.

- Provided leadership in high-pressure situations and offered clear direction to teams.

- Delivered customer service through staff, visitor, and inmate interactions.

- Oversaw perimeter inspections, security system checks, and documentation compliance.

- Merged duties from Security Monitor II: conducted facility counts, pat-downs, safety checks, and shift logs.

- Performed urinalysis, breath tests, and security equipment inspections.

- Maintained order and sanitation within living units and common areas.

United Insurance – Houston, TX

Accounts Payable & Customer Service Representative

2014 – 2019

- Processed 100+ vendor invoices weekly, ensuring accurate coding and timely payments.

- Reconciled account discrepancies and supported month-end closings and financial reporting.

- Maintained organized digital and physical filing systems for all financial documents.

- Communicated with vendors and internal departments regarding payment status and invoice corrections.

- Provided front-line support to clients regarding billing inquiries and account updates.

- Handled calls, managed messages, and scheduled appointments efficiently.

- Delivered high-quality customer service and resolved client issues promptly.

- Entered accurate data and maintained compliance with finance regulations.

Education

Associate’s Degree – Lone Star College, Kingwood (2022)

Skills

- Account Reconciliation

- Accounts Payable & Receivable

- Adobe Acrobat

- Attention to Detail

- Communication

- Customer Service

- Data Entry

- Excel

- Inventory Management

- Invoicing & Payment Processing

- Leadership

- Microsoft Word

- Multitasking

- Problem Solving

- QuickBooks

- Time Management

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