Customer Service Experience
Resume:
IDA SCHAEFFER
Charleston, WV *****
***.*********@*****.***
Willing to relocate: Anywhere
Work Experience
Customer Relations Specialist
Coforge-South Charleston, WV
October 2024 to Present
Duties include, but are not limited to:
• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience. MINIMUM REQUIREMENTS
• Outstanding Customer Service skills.
• Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
• Basic math skills, data entry skills, and sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment. Customer Service Rep I
TTEC, Inc.-Remote
May 2021 to November 2022
• Aid fellow agents in verifying cardholders to get help with filing a claim or getting emergency funds from Western Union.
• Verify cardholders with verification to assist them with resolving concerns about their account.
• The problem resolves the cardholder's concerns by clearing upholds or blocks on their account.
• When necessary, refer the cardholder to either the bank or their benefits sponsor for added help on their account.
• Investigate error codes on the accounts to verify transactions on the account. Fleet Driver
EDS Services-Springfield, VA
June 2020 to December 2021
• Transport and deliver rental vehicles from one Avis or Budget Rental location to another.
• Check vehicles for any damage or other maintenance issues and complete Vehicle Transfer Tickets.
• Complete all required paperwork promptly and efficiently.
• Aid with moving cars to support adequate inventory at all locations. Lead Driver
EDS Services-Springfield, VA
December 2020 to May 2021
• As Lead Driver, supervise up to twelve other drivers on jobs and send their VTC reports to the central office.
• Maintain order and placement of all vehicles on rental lots.
• Coordinate with Avis and Budget staff to ensure prompt and efficient distribution of inventory.
• Coordinate daily with the dispatch office to assign jobs to fleet drivers.
• Complete pre-trip safety inspections for all vehicles. Transporter and Equipment Tech
Crothall Healthcare-Arlington, VA
April 2018 to September 2019
• Transported in a safe, prompt, and correct manner patients, medical equipment, and patient-related items to their destinations.
• Secured IVs, drainage tubes, and other ancillary equipment and ensured that patients are safe, comfortable, and secure.
• Repaired, checked, and maintained hospital beds and related equipment to ensure patient and staff safety.
Sales Associate
Staples-Falls Church, VA
January 2016 to May 2017
• Operated a computerized point-of-sale system to complete sales transactions accurately.
• Maintained inventory on the main sales floor, including receipt of shipping and restocking.
• Supplied responsive customer service to clients, recommending products and services.
• Facilitated database searches and online purchase orders using an in-store service kiosk.
• Promoted and completed enrollment in Staples rewards and frequent buyer program.
• Processed merchandise returns, including separation of items for return and damage credit. Key Operator II/Data Entry
ECompex, Inc.-Reston, VA
April 2014 to January 2015
• Updated and supported the Motor Carrier Management Information Systems (MCMIS) database for the United States Department of Transportation
• Followed detailed clerical procedures to key data from a legacy system into a new database, including the operation of peripherals and related application software.
• Performed data entry in multiple information systems, ensuring correct and complete records.
• Answered multi-line phones and responded to customer service calls to supply information and resolve issues regarding the MCMIS database and related forms. Appointment Coordinator/Cashier
Ourisman of Rockville-Rockville, MD
July 2012 to December 2012
• Scheduled appointments and coordinated services, including vehicle maintenance and repair.
• Managed multi-line telephone system, resolving customer inquiries and directing calls.
• Processed financial transactions and closed out service tickets accurately and efficiently.
• Performed opening and closing duties, including reconciliation reports and database updates. Customer Service & Sales Coordinator
FedEx-Germantown, MD
December 2006 to May 2012
• Operated Microsoft Office applications (Word, Excel, Outlook, PowerPoint) to aid clients.
• Communicated and collaborated with customers to ensure prompt completion of projects.
• Helped customers with packaging/shipping needs, including relevant product sales.
• Maintained office equipment for customer use, including printers and copiers. Education
College in Medical Billing & Coding
Ultimate Medical Academy-Clearwater-Remote
October 2024 to Present
Associate degree in Business Administration
Sanford-Brown College-Vienna, VA
April 2002 to June 2003
Skills
• English
• Associate degree (with significant coursework in Business and Legal Office Assistance)
• facsimiles
• Several years of experience in customer service and sales
• Communication skills
• Excellent customer service and communication skills
• bindery equipment
• Corporate experience in data entry and information management systems
• copiers
• Patient safety and confidentiality
• Data entry
• Follow HIPAA guidelines.
• Data Entry, Information Management Systems
• Microsoft Office
• Answer multi-line phones
• Maintain and repair hospital beds and related equipment.
• scanners.
• Organizational skills
• MS Office, Adobe Suite
• Supervise multiple drivers, make schedules, and report data to the central office.
• Customer service
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