Customer Service Talent Acquisition

Rene Crites

Greeley, CO *****

970-***-**** **********@*****.*** Rene Crites-LinkedIn

Professional Summary

Strategic and people-centric Talent Acquisition professional with 20 years of progressive experience in full-cycle recruiting. Known for a proactive, hunter’s mindset - I thrive on sourcing, cold calling, and uncovering top-tier talent. I am skilled at driving process improvements, enhancing the candidate experience, and building meaningful connections that make a lasting impact. Passionate about customer service, collaboration, and delivering results through a human-first approach. Honored with the Distinguished Service Award in 2022 for outstanding support to both my business partners and candidates.

Core Competencies

Recruiting & Hiring: Full-cycle recruiting (W2 & 1099) including passive sourcing, pipeline development, interviewing, and the onboarding process

Tools, AI & Applicant Tracking Systems (ATS): LinkedIn Recruiter, iCIMS, ADP, JazzHR, TenStreet, MS Copilot

Strategic Skills: Cross-functional collaboration, change management, SOP creation

Soft Skills: Exceptional customer service, communication, adaptability

Professional Experience

Davies Risk Services (formally Afirm)

Premier provider of insurance premium audit and loss control services across the U.S. and Canada.

Recruiting & Contract Services Manager

May 2023 – Feb 2025

Led and developed a team of 6 Recruiters and 3 Contractor Onboarding Specialists: responsible for sourcing, interviewing, contract extension and negotiation, and onboarding of all our 1099 independent Premium Auditors and Loss Control Inspectors working in the field.

Oversaw end-to-end recruitment for 60 high priority Premium Auditor openings, and 200+ Loss Control Inspector roles.

Extended 15-30 new contracts a week with an average time to fill rate of 45 days.

Developed SOPs for recruiting and onboarding; hired and trained new recruiting and contract services personnel.

Integrated Afirm and Insurance Risk Services’ respective recruiting teams post-acquisition, retaining 100% of staff and maintaining service quality.

Recruiting Supervisor

2018 – 2023

Promoted to Recruiting Supervisor within 4 months of joining the company as a Recruiter.

Recognized with the Distinguished Service Award (2022) for outstanding service to my business partners and candidates.

Delivered full-cycle recruitment that supported our Premium Audit and Loss Control divisions across North America.

Collaborated with operations, training, and HR to develop recruiting workflows, interview guides, and SOP documentation.

JBS Carriers

Transportation division of JBS USA specializing in freight logistics.

Recruiter

Dec 2016 – Jan 2018

Managed recruitment for regional, dedicated, and specialized driver fleets.

Fast-paced, high-volume environment; extended 3-5 contracts a week.

Ensured compliance with DOT regulations, conducted background and PSP screenings.

Represented JBS Carriers at CDL schools and job fairs.

M. Thrailkill & Associates

Executive search firm specializing in the restaurant, hospitality, and retail industries.

Management & Executive Recruiter

May 2010 – Oct 2016

Conducted national searches for leadership roles, managing multiple high-priority assignments.

Developed customized hiring strategies and sourced talent via LinkedIn, networking, and cold calling.

Executive Administrative Assistant

Sep 2004 – May 2010

Supported recruiters with scheduling, client correspondence, and database management.

Conducted initial screenings and maintained social media presence.

Technical Proficiency

ATS Systems: iCIMS, JazzHR, ADP, TenStreet

Productivity Tools: Microsoft Office Suite, Adobe

AI Tools: Microsoft Copilot and ChatGPT

Sourcing Platforms: LinkedIn Recruiter (Advanced user), Indeed, ZipRecruiter

References available upon request.

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