Case Manager El Paso
Resume:
Margarita Felix - Flores
***** ****** ****** *****., ** Paso TX 79936 915-***-**** / *********.******@*****.***
Objective
To obtain a challenging position where I can utilize my skills and abilities gained through my prior work experience, to become an invaluable asset in the workplace.
Education
Master of Science in Business Administration University of Phoenix
Date of Graduation: August 2008
Bachelor of Science in Business Administration University of Phoenix
Date of Graduation: August 2005
EXPERIENCE
Unification Specialist- The Providencia Group
Ashburn, VA 01/2025 to Present
Facilitating the safe and timely reunification of unaccompanied children with their families or authorized caregivers.
Identifying and processing potential sponsors, communicating with families and ensuring proper documentation and case management procedures are followed per ORR policy.
Case Manager – Southwest Keys Trailhouse/Office of Refugee
El Paso, TX 5/2021 – 11/2024
Responsible for the submission of service plans and other assessment required for the compiling of the case file.
Conduct initial interviews of youth to include gathering sponsorship information and to establish the age of the minor.
Conduct interviews with family members and friends of minor to determine the integrity of the relationship and verify information received from minor.
Ensure the timely completion of (assessments) initial intake.
Submit a complete reunification packet and appropriate referral made by Case Manager for the timely release of the minor to designated ORR representative.
Recommend home study during the reunification of the minor with the sponsor as required.
Case Manager - Fort Bliss -EIS/Office of Refugee (Vighter)
El Paso TX 04/2021 – 04/2021
Responsible for assessing the needs of unaccompanied children in case, developing individual service plans, screening for the process of reunification to sponsor in a safe and timely release services.
Case Manager - El Paso Mental Health
El Paso TX 06/2018 -06/2020
Work with the Mental Population.
Transport consumers to medical, dental and psychiatric appointments.
Assist consumer in making appointments for medical, dental and psychiatric appointments.
See consumer on a weekly basis and submit daily progress notes to administration.
Provide Work consumer with necessary referrals.
Communicate with care providers and family of consumers for the well-being of consumer.
Assure that consumer has all prescribed medication, assuring that consumer takes medication as scheduled.
Build a rapport with other organization (staff) for the benefit of the consumer.
Assure that all work certifications are up to date.
Complete all trainings
Case Manager – National Smart Health Care
El Paso TX 10/2017 – 6/2018
Work with the Mental Population.
Transport consumers to medical, dental and psychiatric appointments.
Assist consumer in making appointments for medical, dental and psychiatric appointments.
See consumer on a weekly basis and submit daily progress notes to administration.
Provide Work consumer with necessary referrals.
Communicate with care providers and family of consumers for the well-being of consumer.
Assure that consumer has all prescribed medication, assuring that consumer takes medication as scheduled.
Build a rapport with other organization (staff) for the benefit of the consumer.
Accounting Clerk – Office Team/Pizza Properties
El Paso TX 08/2016 – 7/2017
Matching Invoices with Excel Spreadsheet and Calculating totals for preparation of Integration.
Reviewing Past due invoices and calling vendor for invoices for preparation of Billing of Invoice.
Work with the Great Plains/Microsoft Dynamic Program – Attaching Invoices for Peter Piper Stores.
Assist the Payroll Department in entering invoices into Great Plains Spreadsheet.
Assist with weekly invoices; sending invoices out to designated stores for approval.
Case Worker/Supervisor – El Paso Center for Children
El Paso TX 01/2017 – 06/2017
Client Services – Immediate Crisis Intervention Counseling.
Intake, assessment and initial service plan development.
Individual, group, and family counseling.
Service plan reviewed and updated.
Discharge planning.
Supervised youth shelter workers.
Participated in ongoing program planning, monitoring and evaluation activities.
Performed other assignments as determined by the Program Director.
Youth Care Worker – El Paso Center for Children
El Paso TX 08/2016 – 12/2016
Supervises daily living in the shelter and ensures the safety and welfare of all the children residing in the shelter.
Act as a mentor to develop social skills for youths residing in the shelter.
Abide by the Code of Conduct and Center’s Personnel Policies providing standards of personal, professional and ethical conduct.
Makes urgent decisions and uses judgement upon need of emergency situations.
Prepares Milieu Notes, Room checks during shit and sends out Daily Report to all staff.
Carries out recreational, social and nutritional required programs.
Cook meals for children during shift.
Accounting Clerk – Office Team/Pizza Properties
El Paso TX 06/2016 –12/2016
Matching Invoices with Excel Spreadsheet and Calculating totals for preparation of Integration.
Reviewing Past due invoices and calling vendor for invoices for preparation of Billing of Invoice.
Work with the Great Plains/Microsoft Dynamic Program – Attaching Invoices for Peter Piper Stores.
Assist the Payroll Department in entering invoices into Great Plains Spreadsheet.
Assist with weekly invoices; sending invoices out to designated stores for approval.
Lead Case Manager – Office of Refugee Resettlement/Delta T
Alamogordo, NM. 01/2016 – 03/2016
Supervised up to 10 case managers and case aids, regarding document accuracy and execution of assigned tasks towards company goals.
Attended daily meetings ensuring daily compliance with children reunified with sponsors and discharge packet placement.
Project Director – Reynolds Home
El Paso TX 09/2012 – 01/2016
Worked with Rapid Re-housing Program for 1 year.
Communicated and Worked closely with families (mother and children) to ensure that all required paperwork was obtained and turned in a timely manner for eligibility process.
Transport Families (mother and children) to all necessary appointments.
Performed interviews for selection of new residents and handled intakes of incoming families, while establishing appropriate casework.
Ensured compliance with general house rules and regulations and worked directly with and reported results to the executive director.
Family Service Advocate – Teaching and Mentoring Communities
Mesquite, NM 06/2011 – 09/2012
Responsible for execution of tasks such as implementing measurable objectives, establishing referral processes and detailed record keeping.
Developed and implemented a family partnership agreement to outline family needs, goals and responsibilities and followed up on results.
References upon Request
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