Property Manager Customer Service
Resume:
Tallye Torres-Garcia
Taos New Mexico 87571
SUMMARY
With over 18 years of progressive experience in residential property management, conventional and Affordable, adept at lease administration and property maintenance coordination. Successful in enhancing tenant satisfaction and operational efficiencies in med- volume environments. Spearheaded innovative projects, including upgrading vintage property to change demographics and increase occupancy to reduce turnover rates.
EXPERIENCE
Property Manager Valiant Residential Arlington TX
Managed a portfolio of 120 units, implementing excellent customer service and with this increased 12% in occupancy within my first 30 days. Negotiated with tenants in process of eviction to surrender units to save time and money. In my time on property, I have reduced 236000.00 in delinquency to 10534.25. The trend was 76% when I took over, my trend today is 92.17% and 91% occupied.
Property Manager Valiant Residential Kyle Tx
Managed 186 vintage units implementing customer service excellence that resulted in a 12% increase in resident satisfaction scores. Negotiated with venders to slash maintenance costs by 25% for outstanding bills effective channeling a savings for my owners. Collaborated with my team of nine, leading the property management operations while fostering strong interdepartmental relationships.
Director of Finances and Sales IIGGS Custom Cabinets Dripping Springs TX
Managed office setting, setting appointments for estimates for potential clients, worked in the field with potential clients helping in designing their remodeling projects. Wrote up estimates for the scope of work to be performed. Intake of payments and paying invoices.
Property Manager Macdonald Management Companies LLC Dripping Springs, TX
Property Manager/ Assistant Manager I managed several of their properties, In Ingleside I managed a 145-unit Luxury Lease-Up. In Boerne TX I managed four hundred units, and then finally Dripping Spring 75 units. I Coordinated building services and operations for three residential properties, ensuring all facilities were clean, well-maintained, and ready for new tenants. Supervised a team of four maintenance staff, resulting in a 20% decrease in response time for maintenance requests. Spearheaded a remodeling project for one property after 3 major floods, leading to a 12% increase in property value post-renovation. Efficiently managed database and spreadsheet records to track property maintenance, achieving a 95% accuracy rate in documentation. Spearheaded a remodeling project for one property with seventy-six units that had gone through three floods back-to-back. I worked directly with maintenance, venders, and owners as I oversaw remodeling and upgrades to thirty-two units. This leads to a 12% increase in property value post-renovation. Occupancy was at 72% after displaced tenants in flood units. I raised occupancy to 100% in 3 months after renovations were complete. This property stayed above 97% occupied during my tenor and 100% collected by the fourth of every month.
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