Virtual Assistant Social Media

LIGIA MONACHINI DE CARVALHO

SALES DEVELOPMENT REPRESENTATIVE

Belmont, CA 805-***-**** ***************@*****.*** Motivated and results-driven Business Development Representative with a strong foundation in sales outreach, customer relationship management, and operational support. Proven ability to identify leads, build rapport with prospects, and convert interest into long-term partnerships. Fluent in Portuguese, English, French, and Spanish. Lead Generation Client Relationship Management Sales Outreach Negotiation Prospecting Customer Success Market Research Administrative Support Cross-Functional Collaboration

PROFESSIONAL EXPERIENCE

No Tox Biocosmeticos Remote Sales Development Representative 02/2024 – Present

• Identified and pursued new business opportunities by researching market trends, building outreach strategies, and engaging directly with potential customers to introduce the product line and convert leads into active buyers.

• Conducted one-on-one negotiations with individual and wholesale clients, presenting customized proposals, adjusting pricing when necessary, and ensuring terms aligned with both customer needs and business objectives.

• Managed incoming customer inquiries via email, phone, and social media, providing product education, personalized recommendations, and real-time support that helped foster strong, long-term relationships.

• Monitored customer satisfaction post-sale by collecting feedback, resolving issues promptly, and maintaining consistent communication to increase repeat purchases and promote brand advocacy.

• Delivered exceptional customer service by actively listening to client needs, resolving concerns with empathy and efficiency, and ensuring a positive experience throughout the entire customer journey.

No Tox Biocosmeticos Brazil Business Operations Specialist 03/2020 – 01/2024

• Supported the launch and day-to-day operations of a sustainable cosmetics business, managing inventory, coordinating supplier communications, and overseeing order fulfillment to ensure smooth logistics.

• Handled all administrative and financial routines, including expense tracking, invoice processing, budgeting, and reporting, while aligning spending with business priorities and seasonal demand.

• Oversaw the execution of marketing campaigns, working alongside designers and copywriters to coordinate brand visuals, promotional timelines, and customer engagement strategies across digital platforms.

• Managed partnerships with ethical suppliers and community-based producers, ensuring timely procurement of raw materials and alignment with the brand’s sustainability standards for biodegradable, plastic-free products. ADDITIONAL EXPERIENCE

Teto Brasil São Paulo, Brazil Communication Coordinator (Volunteer) 03/2012 – 12/2012

• Coordinated internal communication efforts for the Zona Oeste region, aligning with national strategies to increase volunteer engagement.

• Designed visual content and social media assets to support brand awareness, event promotion, and internal campaigns.

• Collaborated on the communication of fundraising events, assisting with messaging, outreach materials, and donor relations.

• Contributed to the mission of building housing for underserved communities by supporting cross-functional team communication and storytelling initiatives. Instituto da Caridade Universal Brazil Volunteer Project Assistant 2017 – 2024

• Actively participated in social impact projects supporting underserved communities by coordinating donation drives, organizing seasonal campaigns, and creating visual materials to promote fundraising initiatives.

Universitat Autonoma de Barcelona Spain Cultural Exchange Program 2013

• Participated in a cultural exchange program in Spain focused on language immersion, enhancing fluency in Spanish while gaining cross-cultural communication skills through daily interactions and community engagement.

EDUCATION & CERTIFICATES

• Inbound Sales Certification – HubSpot, 2025

• YouTube Marketing Certificate – HubSpot, 2025

• Google Project Management Certificate – Google, 2025

• Positive Psychology Specialization – University of Pennsylvania, 2022

• Luxury Marketing Certificate – ESPM, 2017

• Bachelor’s in Communications and Marketing – ESPM, 2017

• Spanish Language Certificate – Universitat Autonoma de Barcelona, 2013

• French Language Certificate – DELF DALF, 2007

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