Accounts Receivable Customer Service

BRITTANY BUTTS

************@*****.*** / H: 336-***-****

**** ****** **, ******, ** 80239

SUMMARY

Reliable professional Safety-conscious and hardworking with skills in effective communication, patient support and, delivering highest level of patient/customer care. Highly-enthusiastic Client Service professional with years of client interface experience. Well-versed in products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

SKILLS

Staff leadership

File/records maintenance

Inbound and outbound calling

Networking

Customer engagement and support

Accounts receivable and payable

Developing presentations

Word and Excel expertise

Time and labor control

Customer service-oriented

Computer-savvy

Inventory reporting

Shipping operations

Communication and presentation

Forklift operator

EXPERIENCE

PCP/HMA / Iowa Home Health Llc - Des Moines, IA 07/2010 - 08/2015

Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.

Provided mental and emotional support to keep clients happy and healthy.

Monitored client behaviors and emotional states, reporting concerns to RN and documenting information in files.

Administered all necessary medications as directed by care plan.

Customer Service Representative / Marketlink Inc. - Des Moines, IA 09/2010 - 05/2015

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

Reviewed customer data to assess current issues and determine potential solutions.

Trained new employees each quarter in procedures and policies in order to maximize team performance.

Reviewed account and service histories to identify trends and issues.

Restaurant Manager / McDonalds - Des Moines, IA 01/2011 - 09/2016

Mentored front of house personnel on company policies customer service techniques and professional communication.

Trained workers in every position, including food preparation, money handling and cleaning roles.

Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.

Monitored business levels and realigned team positions to provide optimal coverage for customer demands.

Managed accounts payable, accounts receivable and payroll.

Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.

CNA/PCP / Estrella Home Health Care - Denver, CO 09/2016 - 09/2018

Transported client to doctor's appointments and to complete other related errands.

Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.

Administered personal care to clients within private home settings and championed patient independence and well-being.

Warehouse Employee/ Forklift Operator / Aspen Distribution Inc. - Denver, CO 10/2016 - 11/2017

Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets.

Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.

Transported materials to and from warehouses, production lines and packaging lines.

Operated equipment with focus on safety and efficiency.

Used equipment such as loaders, hand trucks, forklifts and cranes safely.

PCP/QMAP / TBI Colorado - Denver, CO 04/2018 - 06/2019

Provided outstanding [Type] service to new and long-standing customers by attending closely to concerns and developing solutions.

Loaded patients into ambulances in preparation for transport to nearest medical center.

Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.

Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.

Customer Service Specialist / TPM Staffing Services - Denver, CO 09/2019 - Current

Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Delivered exemplary customer service and support by remaining poised in most stressful situations.

Followed district protocols in handling and resolving disciplinary issues.

EDUCATION AND TRAINING

Montbello High School - Denver, CO

High School Diploma

Bennett College For Women - Greensboro, NC

Some College (No Degree): Mass Communication Broadcasting/Journalism

Drake University - Des Moines, IA

Some College (No Degree): ARMY SCI/OCS

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