Call Center Customer Service

Paige Marlowe

Chicago, IL *****

917-***-**** ************@*****.***

SKILLS

• Microsoft office • Customer communication

• Dependable and responsible • Adaptability

• Appointment scheduling

PROFESSIONAL SUMMARY

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

WORK HISTORY

FREELANCER 01/2012 to Current

Instagram, Probe Market, Facebook, Architecture - New York, NY Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.

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• Enhanced client satisfaction by delivering high-quality work within deadlines.

• Analyzed user feedback to gather input and identify areas required for improvement. Developed customized solutions to address unique client needs, resulting in repeat business and referrals.

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Streamlined project workflows by identifying areas for improvement and implementing changes accordingly.

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• Developed and maintained user documentation to establish product understanding. CALL CENTER REPRESENTATIVE 01/2017 to 07/2024

DCM Inc. - New York, NY

Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.

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Generated increased revenue by identifying new potential donors and implementing targeted outreach strategies.

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• Collaborated with marketing teams to develop marketing materials for campaigns. Ensured compliance with fundraising regulations and ethical guidelines, maintaining trust and transparency.

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Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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COMMERCIAL ACTOR, STAND IN 01/2009 to 06/2024

Central Casting - New York - New York, NY

Achieved significant improvements in vocal projection through dedicated practice of voice exercises designed for stage actors.

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Exhibited resilience when faced with rejection or setbacks by remaining focused on long-term career goals within the entertainment industry.

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Established a professional reputation through consistent punctuality, preparedness, and adaptability on set or stage.

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LUXURY SALES ASSOCIATE 03/2001 to 04/2010

Henri Bendel - New York, NY

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

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Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

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Provided exceptional after-sales support to clients, resolving issues promptly and professionally.

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MEDICAL SECRETARY 07/1991 to 03/2001

Saint Vincent's Hospital - New York, NY

Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.

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Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.

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• Kept information confidential and followed HIPAA guidelines to maintain patient trust. EDUCATION

Pace University - New York, NY Bachelor of Arts

Professional, Technical, Business, And Scientific Writing, 06/1991

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