Support Specialist Technical

SHYAM S MAHAT

347-***-**** ***********@*****.*** www.linkedin.com/in/shyamsmahat/

Summary:

Highly driven Technical support specialist with 4+ years of experience managing technical and functional operation and maintenance of assigned systems. Adept in supporting and troubleshooting advanced technical issues within computer hardware, network infrastructure, operating systems and software installation.

Skills:

• Active Directory, AWS, Office 365, Service-Now, LAN, Windows 10, Mac OS

• Able to work in a fast-paced and stressful environment

• Fast learner, self-motivated, team player, and friendly

• Detail-oriented and able to learn new tasks quickly and effectively Experience:

ASRC Federal (NIH, Bethesda MD)

Tech Support Specialist (Sep 2023 – May 2025)

• Provide technical assistance to staff on hardware and software issues.

• Install, configure, and troubleshoot hardware and software.

• Monitor and maintain computer systems and networks.

• Set up accounts and user profiles.

• Provide system administration and maintenance.

• Respond to and diagnose technical hardware and software issues.

• Research and recommend new technologies.

• Create and maintain documentation of technical processes.

• Follow up with users to ensure their technical issues have been resolved. Touro University (Graduate School of Technology), NYC Technical staff (Jan 2021 – Sep 2023)

• Assist with the use of hardware, software, and network.

• Provide technical support with day-to-day computer hardware, software, and networking issues.

• Assist Level 2 and senior support technicians in local and global IITS projects in coordination with Network Security Server and other teams.

• Daily responsibilities; Re-imaging computers by installing Windows 10OS on PCs, joining host to active directory domain controller, troubleshooting active directory related issues such as logon failures, account lockouts, network connectivity, authentication problems, and printer permission.

• Assist in Network Access Control (NAC) issues.

• Help train faculty on use of computer labs and in use of productivity software.

• Utilize the IT Service Management application ServiceNow to log monitor and track customer requests and incidents.

• Maintain a professional environment, establish, and enforce lab and computing policies and procedures to comply with Touro College’s guidelines. Core Club, NYC

Back-Server (September 2016 – September 2023)

• Assist with table setting and resetting before each shift and efficiently reset tables after member’s leave.

• Support servers by delivering food and drinks to tables, refilling beverages, and clearing used dishes.

• Expedite food from the kitchen to members’ tables in a timely manner, ensuring dishes meet quality standards.

• Maintain a positive and professional attitude, representing the restaurant's values through excellent service.

Education:

Touro University (Graduate School of Technology), NYC Master of science in Information Systems, 2021

OCEANA International Business School, Mauritius

Post Graduate Diploma in Management (ICM, UK board), 2014 Nepal Commerce Campus, Kathmandu, Nepal

Bachelor in Business Studies, 2008

Related Coursework:

• Advanced Cybersecurity and Internet Technologies

• Network Security and Cyber Defense

• Computer Network: Routing and Switching

• Strategic Management of Technology

• Effective Oral and Written Communication for Managers

• UNIX/Linux Systems Administration

• IT Project Management

• Architecting Azure Cloud Solutions

Certifications:

Cisco

• CCNA – March 2022

Amazon Web Services (AWS) Cloud Certifications

• AWS Certified DevOps Engineer - Professional (DOP) May 2021

• AWS Certified SysOps Administrator – Associate (SOA) September 2020

• AWS Certified Cloud Practitioner (CLF) July 2020

• Maintain cleanliness in dining areas by clearing and cleaning tables and high-traffic areas throughout the shift.

• Pour wine and make cocktails when necessary, acting as a hybrid bartender/back server.

• Ensure members’ water glasses and beverages are consistently refilled during meals.

• Anticipate members’ needs and provide support by offering extra napkins, condiments, or special requests.

• Collaborate with front-of-house and kitchen teams to ensure smooth communication and fast service during busy periods.

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