Customer Service Call Center
Resume:
Joselyn Angelica Olivencia
Phone: 367-***-****
Email: ************@*****.***
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Objective
Dedicated and skilled professional with diverse experience in customer service, healthcare, and administration. Looking to leverage my skills in communication, organization, and client care to contribute positively to a dynamic team.
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Education
Associate of Arts in Liberal Arts and science
Manor College — 2024
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Professional Experience
Recreation Assistant
Genesis Hopkins — June 2021 – October 2021
- Assisted in planning and facilitating recreational activities for patients in a healthcare facility.
- Provided emotional support to patients by engaging them in therapeutic activities that promote social interaction and physical activity.
- Collaborated with interdisciplinary teams to assess patient needs and tailor activities to improve overall well-being.
- Maintained accurate documentation of patient participation and progress, ensuring compliance with facility standards.
Home Health Aide
Langhorne Gardens — August 2021 – April 2022
- Delivered personalized care to elderly clients in their homes, including assistance with daily activities such as bathing, dressing, meal preparation, and medication reminders.
- Monitored patients' physical and emotional condition, reporting changes to healthcare providers.
- Assisted with mobility and transfers, ensuring patient safety while maintaining a compassionate and respectful environment.
- Provided companionship and emotional support, building trust and rapport with clients and their families.
Retail Associate
Target — June 2023 – November 2023
- Delivered exceptional customer service by assisting customers with product selection, providing information about sales and promotions, and resolving any issues promptly.
- Maintained store cleanliness and organized product displays, ensuring an efficient and welcoming shopping environment.
- Operated cash registers and handled financial transactions accurately, demonstrating strong attention to detail.
- Worked collaboratively with team members to achieve daily sales goals and meet customer service standards.
- Ensured compliance with company policies and procedures, including inventory control and loss prevention.
Home Health Care Aide
365 Home Health Care — May 2024 – June 2024
- Provided in-home care to clients with medical and non-medical needs, including assisting with personal care and maintaining a safe and comfortable living environment.
- Followed individualized care plans to ensure client needs were met while promoting independence and dignity.
- Supported clients with physical exercises and mobility assistance to enhance strength and coordination.
- Communicated effectively with families, medical staff, and clients to provide updates and adjustments to care plans.
Hdd Production Associate
Printfly — June 2024 – December 2024
- Operated printing machinery to produce high-quality products such as custom apparel, ensuring proper setup and maintenance of equipment.
- Managed production schedules and ensured timely delivery of orders while maintaining strict quality control standards.
- Coordinated with customer service teams to ensure that client specifications were met accurately and efficiently.
- Assisted in inventory management and the handling of raw materials, ensuring materials were stored properly and utilized efficiently.
- Collaborated with team members to improve production processes, reducing turnaround time while maintaining product quality.
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Skills
- Customer ServiceStrong interpersonal skills, able to work effectively with diverse populations.
- Healthcare: Knowledge of patient care techniques, including personal hygiene, mobility assistance, and emotional support.
- Communication excellent verbal and written communication, ensuring clear understanding and client satisfaction.
- Organization: Detail-oriented with the ability to manage multiple tasks efficiently and meet deadlines.
- Problem Solving: Skilled in identifying issues and implementing effective solutions quickly.
- Teamwork: Collaborative and adaptable, able to work in team settings to achieve goals and meet client needs.
- Technology: Proficient with Microsoft Office Suite, POS systems, and healthcare software.
- Physical Ability: Capable of performing tasks that require physical effort such as lifting, standing for long periods, and assisting patients with mobility.
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Awards & Recognition
- Congressional Recognition Award– 2024
- Recognized for outstanding community service and leadership.
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Certifications & Licenses
-Driver’s License
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References
Available upon request.
Contact this candidate