Business Analyst Product Owner
Resume:
RANDALL ELROD
***********@*****.***
SUMMARY
I have a Bachelor of Science degree in Computer Information Systems-Software Development and over 20 years of experience in Retail, Airline, Property and Casualty and Commercial Insurance, Banking, Life Insurance, Long-Term Care Insurance, Health Insurance, Medicare/Medicaid Billing, Transportation/Trucking, Supply Chain and Logistics, Warehouse/Distribution, Wireless Services, Automotive Manufacturing, Oil and Gas, and Hospitality industries.
My experience includes roles as a Full Project Life Cycle Product Owner, Business Analyst, Data Analyst, Scrum Lead/Mgr, QA Analyst, and Software Developer in Agile and Waterfall project methodologies and transformations into Agile.
SKILLS
API’s, XML, SOAP U/I, Postman, ETL Tools, SQL, Power BI, .Net, Java, Python, GuideWire, Snowflake, Balsamiq, OneShield, FACETS,
Azure DevOps, Confluence, JIRA, User Stories, Business Req Docs, Functional Req Docs, Business Impact Assessments, Business Architecture, Business Continuity Plans, Business Process Maps, Change Mgt., Data Journey Mapping, Data Journey Diagram, Data Migration, Data Mining, Data Warehouse, Data Architecture, Data Flow Diagram
AWS, SharePoint, Cognos, HP Service Manager, ALM, Service Now, All Mainframe Languages and tools
EXPERIENCE
Capgemini Tech Consulting - Atlanta, GA – Delta Airlines, United Airlines,
JetBlue Airlines, Cox Communications, CNA P&C/Commercial Ins, Walgreens, Subway,
Magellan Health, Prime Therapeutics, Jul 2022 – Present
Tech/Dev Product Owner/Business Analyst
Defined, prioritized, and groomed the backlog, gathered business and technical requirements for the Program Increment and Sprints for the project and collaborated with all stakeholders in the application to document and determine solutions necessary to resolve problems or streamline efficiencies for P&C, Healthcare and Airline applications.
Crew Management Airline applications responsible Pilots and Flight Attendance scheduling, FAA regulatory and compliance training.
Responsible for Data Warehouses and Data Lakes for all applications. Ensuring the Data flow diagrams and Data Journey documentation artifacts were updated to reflect the new systems specifications for P&C, Healthcare, Communications and Airline applications.
KPMG - Tech Consulting - Phoenix, AZ and San Antonio, TX
USAA Insurance and Bank, Nike, Starbucks Jul 2020 – Jul 2022
Tech/Dev Product Owner/Business Analyst
Managed clients such as Nike, Starbucks, etc. to document pressing business issues including the expanding reach of platforms, customer and revenue growth, digital labor & cognitive automation, autonomous vehicles, data & analytics, and blockchain/digital ledger services and collaborate with all stakeholders in the application to document and determine solutions necessary to resolve problems or streamline efficiencies.
Led and Facilitated requirement and backlog definition and refinement collaborative session with all stakeholders upstream and downstream in the business and technical process.
The team Lead for two teams (the configuration and integration teams) from legacy systems into the new Policy Center, Billing Center, and Claims Center for the new Guidewire Application.
Ensured the data warehouses and data lakes integrity were sound, reliable, and secure.
Defined, prioritized, and groomed the backlog, gathered business and technical requirements for the Program Increment and Sprints for all Banking applications (Mortgages, Automobile Loans, etc.)
Deloitte – Tech Consulting - Delta Airlines - Atlanta, GA, Dept of Veterans Affairs - Austin, TX
First Insurance Company of Hawai’i – Property&Casualty/Commercial Ins. - Honolulu, HI Feb 2018 – Jul 2020
Tech/Dev Product Owner/Business Solutions Analyst, and Scrum Lead
The Revenue Management Application involved every aspect of the airline industry. Responsible for production support, enhancements and new development of applications pertaining to booking, scheduling, upgrades, and customer loyalty/awards programs.
Functioned as a liason between technical and non-technical resource team members to answer day-to-day business questions either directly or indirectly as supported by the Business Leads and SMEs. Work with QA and Business SMEs (UAT) to ensure requirements traceability and coverage within test cases.
Led daily collaboration with the Software Development team, QA/testing team, the change management team, the communications team and the Business Architect/Subject Matter Experts to drive and achieve the project initiatives for the Department of Veterans Affairs Healthcare Submission Application.
Captured P&C, Commercial and Automobile business capability matrixes, detailed requirements, user stories, business rules, etc. Supported the delivery of the Business Architecture by partnering with stakeholders and functional lead(s) to identify business process issues and capability needs including Guidewire Billing Center, Policy Center, and Claims Center.
Develop functional and non-functional business requirements/user stories. Supported business partners by becoming a Subject Matter Expert for applications and standards, while coordinating with the technical development team to ensure complete understanding of functional specifications for all insurance products offered on the islands of Hawai’i.
State Farm Insurance Property & Casualty Ins
/Commercial Ins/Life Ins. and Banking- Dunwoody, GA Feb 2015 – Feb 2018
Tech/Dev Product Owner/Business Analyst
In P&C, Life Insurance and Bank, for Policy Administration, Underwriting, Claims and Billing applications. I researched, evaluated, recommended, and documented new Insurance products, workflows, and procedures to provide technical and business solutions for business partners.
Functioned as a liaison between Systems and the business partners to define, analyze, clarify, interpret, and translate detailed business needs and requirements for Insurance related applications, processes, and procedures. I also worked as an Automobile Underwriter for 6 months and shadowed an Automobile Claims Rep for 6 months.
Accenture - BONVOY HOTELS, HONDA MFG., HESS OIL, TD BANK, PROCTER&GAMBLE,
THE HOME DEPOT, FOLLETT CORP., BBVA BANK, JP MORGAN CHASE, USBANK, SUNTRUST,
CHARLES SCHWAB, VERIZON, CIGNA, BCBSFL/NC Feb 2010 – Feb 2015
Tech/Dev Product Owner/Business Analyst
Bonvoy Hotels - White Plains, NY
Led the Starwood Preferred Guest Loyalty/Awards program team. Presented timely and accurate system change status updates, facilitated discussion on impact to time and costs for scope changes, resource contention and other areas which might delay project delivery. Worked closely with the infrastructure group to maintain the integrity of the relationships between the applications and the infrastructures in which they resided.
HONDA Manufacturing - Lincoln, AL
Gathered business requirements from the client SMEs and created Business, Functional and Technical Requirements for every aspect of building the vehicles (Robotics, die- casting the engine, Assembly Line, Painting, and Quality Assurance).
Documented, created source to target data mappings, reviewed and validated test scripts created by the offshore team, Served as the liaison with the client end users, during end- user acceptance testing. Coordinated activities of the project team members (BA, SME, Developers, and Users).
HESS CORP. - Woodbridge, NJ
Facilitated interviews and workshops to identify application strategies, concepts and guiding principles for the divestiture from selected components of the Oil and Gas Industry. Captured As-Is Functional Capabilities and Technical Landscape. Shaped and constructed business/functional requirements documentation, business requirements.
Worked heavily with the infrastructure team to ensure the applications that were on the infrastructure platforms were included in the merger and acquisition discussions. Translated requirements into functional and technical designs and deliverables.
TD BANK FINANCIAL GROUP - Mississauga/Toronto, Ontario Canada
I led the Mortgage Testing team in Chennai and Pune, India. Performed application code uplift activities to enable improved code quality and upgraded coding languages to latest versions without changing the functionality of applications.
I supervised the testing effort and created automated unit testing based on computational testing methods. I supervised the Data Migration effort as well.
Modis and Technisource, St. Louis, MO/Greenville, SC/Atlanta, GA Aug 2005 – Feb 2010
Software Developer/Business Analyst
Applications: P&C, Life, Long Term Care Ins., Billing, Telecom, Manufacturing Clients: Centene, Shelter Ins, Shaw Industries, MetLife, Aegon Ins., AIG Insurance
Modis and Decisions Consultants/Ciber, Tampa, Orlando, Jacksonville, FL Atlanta, GA Feb 1997 – Aug 2005
Software Developer/Business Analyst
Applications: Telecom, Hospital, Health/Life Ins., Retail Grocery/Supply Chain/Logistics Clients: Florida Hospital, GTE, IBM Global Svcs, Bellsouth, Winn-Dixie Grocery, BCBSFL, Canada Life Ins, CSX and Conrail Railroad
State Farm Insurance Feb 1992 – Feb 1997
I.T. Mgt Trainee and I.T. Ops Manager Atlanta, GA and Lafayette, IN.
EDUCATION
Bachelor of Science in Computer Info. Systems/Software Development - DeVry University
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