Real Estate Business Analyst

Resume for Mary F. Elrod

* **** ***** ****

Cordova TN 38018

Home: 901-***-**** Cell: 901-***-****

Education: B.S. in Education, University of Memphis

MBA, University of Memphis

Certificate in Quality Management, University of Alabama

APICS Certification

June 2003 to Present: Real Estate Agen/Broker for Capstone Realty Services.

Currently selling commercial, residential, investment and real estate. Duties include working with clients, finding properties that meet their needs, preparing contract materials and following through to property closing. Skills required: interpersonal skills such as good communication, attention to detail, ability to handle difficult situations and disagreements as they arise. Technical skills include use of computer programs, internet, and web-site development. Recently received my Broker’s license.

April 1998 to May 2003: Senior Business Analyst for FedEx. (Retired)

Duties included meetings with users to develop business requirements for new computer systems, documenting those requirements, working with programmers to ensure requirements met users’ needs, and testing of requirements to ensure system worked properly. Skills required: interpersonal skills such as good communication, attention to detail, ability to handle difficult situations and disagreements as they arise. Technical skills include development of GUIs (user screens), training, and follow-up as system was put into use.

September 1996 to April 1998: Manager of Quality for City of Memphis.

Duties included development of training materials for quality management programs for all Divisions of city government. Trained trainers for each Division of city government. Worked with Directors of city divisions to implement quality management programs. Also published City of Memphis Employee Newsletter each month.

Other Positions: Manager of Quality for Harrah’s Casino at the corporate level

Multiple positions over 15 years at Schering-Plough which included manager positions in systems development, customer service, financial analysis, inventory management including cycle counting, and long-range planning.

Accounting Clerk for Firestone

References, professional associations and civic involvement information available on request

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