Deputy Program Manager
Resume:
OLIVIA B. COATES
202-***-**** • Hyattsville, MD 20785 • ******.********@*****.***
CERTIFICATIONS
Project Management Professional (PMP) Project Management Institute, 2015 Section 508 Certified Trusted Tester Department of Homeland Security, 2015 Designing Learning Certificate Association for Talent and Development (ATD), 2016 Certified Scrum Master Scrum Alliance, 2021
PROFESSIONAL EXPERIENCE
SOUTHPOINT CONSULTING, INC.Washington, DC
Deputy Program Manager – IT Project Management, Governance, Change Management, March 2023 – February 2025
● United States Agency for International Development (USAID), Bureau of Humanitarian Assistance (BHA), Information Technology (ITM) Division – managed the Program Management Office (PMO) Additional activities include:
• Developing program briefings, weekly and monthly status reports, and monthly financial reports to present to Executive Leadership
• Supporting the Program Manager in setting strategic goals and objectives as well as in the development of Quarterly Strategic Plans
• Managing resources and staffing including hiring, performance evaluations, training, mentoring, and coaching
• Acting as Portfolio Manager surge support for a combination of six projects, O&M activities, and tasks to manage project schedule to track the completion of specific tasks and deliverable completion status to maintain the critical path
• Notable projects include the implementation of Smartsheet as a Project Management tool which led to improved Project and Program Governance through the use of templates, standardized process and procedures, and improved efficiency through the use of metrics and dashboards
• Coordinating and facilitating requirements gathering sessions, grooming sessions with stakeholders, sprint planning, application testing, and stakeholder signoff in the agile development cycle M2 STRATEGY, INC.Washington, DC
Principal Management Consultant – Project Manager, Change Management, IT, Agile April 2022 – March 2023
● National Oceanic and Atmospheric Administration (NOAA), Implementation Project Management – managed the Department of Commerce (DOC) Business Application Solution (BAS) Implementation for the National Weather Service (NWS) line office as project manager which includes developing and executing a project management plan with communication management plan, a stakeholder management plan, a change management plan, and risk mitigation plans. Additional activities include:
• Developing project briefings, status reports, and financial reports as well as updating project dashboards to present to Executive Leadership
• Developing release training plans for both minor and major systems enhancements and releases
• Evaluating training material and user guides to develop supplemental training material for line office specific business processes
REI SYSTEMS, INC.Washington, DC
Project Manager – Instructional Design, Training, Information Technology, Agile June 2020 – March 2022 Select Project Experiences
● United States Agency for International Development (USAID), Training Project Management – managed the Acquisition and Assistance (A&A) Plan application agile development, reporting, and training work streams as project manager which included developing and executing a project management plan with communication management plan, a stakeholder management plan, and risk mitigation plans. Additional activities included:
• Developing project briefings, status reports, and financial reports as well as updating project dashboards to present to Executive Leadership
• Developing a training plan for the rollout of the Feed the Future (FTF) application which included identifying the scope of the training, key functionality, a development and deployment schedule, and logistics for virtual session deployment
• Developing and implementing release training plans for both minor and major systems enhancements and releases
• Coordinating and facilitating requirements gathering sessions, sprint planning and application testing in the agile development cycle
• Managing the project schedule to track the completion of project specific tasks and deliverable completion status to maintain the critical path
• Managing resources and staffing including hiring, performance evaluations, and scheduling
● Health Resources and Services Administration (HRSA), IT Project Management – managed the implementation and rollout of a new office with the Electronic Handbooks (EHBs) systems as the implementation project manager which included developing and executing a project management plan with communication management plan, a stakeholder management plan, and risk mitigation plans. Additional activities include:
• Developing project briefings, status reports, and financial reports as well as updating project dashboards to present to Executive Leadership
• Coordinating and facilitating requirements gathering sessions, sprint planning and application testing in the agile development cycle
• Managing the project schedule to track the completion of project specific tasks and deliverable completion status to maintain the critical path
• Managing resources and staffing including hiring, performance evaluations, and scheduling GUIDEHOUSE, LLP (formerly PricewaterhouseCoopers (PwC), Public Sector)Washington, DC Senior Associate – Learning and Development, Instructional Design, Project Management July 2018 – June 2020
Select Project Experiences
● Department of Treasury (USDT), Project Management – managed the project management workstream which provided support in developing and executing a project management plan which included a master schedule, communication management plan, a stakeholder management plan, and risk mitigation plans. Additional activities included:
• Developing project briefings, status reports, and summary dashboards
• Supporting the facilitation of workshops, planning and development meetings, and requirements gathering sessions
• Managing the project schedule to track the completion of project specific tasks, and monitor vendor completion status to maintain the critical path
● Federal Aviation Administration (FAA), Instructional Design – coordinated with the Training and Certification Program Manager to design, develop, and deploy courses and conferences that meet the certification and competency-based requirements for certifying and warranting Real Estate Contracting Officers and Specialists
(RECO/S). Activities included:
• Translating instructor-led course content into an e-learning modular format which included seminars, independent work assignment, and remote work group activities to create a comprehensive learning program
• Developing a four-day, instructor-led technical training event designed to improve project management skills, enhance productivity using job related tools and strategies, and to provide networking opportunities to enable participants to share critical information across geographic regions
• Deploying a program-wide training development methodology that designed training modules tailored to participants’ specific skills, competency level, and job tenure to facilitate learning
● Internal, Corporate Social Responsibility – coordinated and managed a series of both large scale and small volunteer opportunities for the Energy, Science, and Infrastructure account. Activities included:
• Providing pro bono strategic consulting for non-profits in the D.C., Maryland, and Virginia area
• Facilitating training workshops to teach financial literacy to middle and high school students
● Internal, Learning and Development – cultivated and implemented a new performance, development, and evaluation methodology which included:
• Developing content and materials for both web-based and in-person training events, creating Quick Reference Guides (QRGs), job-aids, and reference material, and facilitating question and answer sessions
• Conducting and facilitating training delivery for firm-wide deployment
• Updating new hire curriculum to support the smooth transition into client delivery and to maintain compliance standards
PRICEWATERHOUSECOOPERS (PwC), Public Sector (now Guidehouse LLP)Washington, DC Senior Associate – Learning and Development, Instructional Design, Project Management July 2016 – July 2018 Experienced Associate – Learning and Development, Agile, 508 Compliance June 2014 – June 2016 Select Project Experiences
● Federal Aviation Administration (FAA), Instructional Design– coordinated with the Training and Certification Program Manager to design, develop, and deploy courses and conferences that meet the certification and competency-based requirements for certifying and warranting Real Estate Contracting Officers and Specialists
(RECO/S).
• Deploying a portfolio of course events across the country, including Commercial Off-The-Shelf
(COTS) courses, through a regional service areas delivery model which increased the average number of participants per course from 20 to 60 while reducing travel related expenses by as much as 70%.
• Transitioning the two week in-person training course into a blended learning course that used a combination of live training webinars through Adobe Connect and web-based learning tools such as Blackboard Learn
• Redeveloping a two-hour Hot Topic Building Accessibility course into a daylong training course on the Architectural Barriers Act Accessibility Standards
• Coordinating the use of an Access Board Subject-Matter Expert as a guest instructor to update the course after the defunding of the FAA Facility Accessibility Program and the loss of the in-house subject matter expert and instructor
● Department of Homeland Security (DHS), Learning and Development - developed materials and learning plans and facilitated both in-person and web-based training for internal users of an electronic form and case submission system. Collaborated with agile development team programmers to monitor system maintenance releases and the development of new functionality to identify training needs. After identifying new training needs activities included:
• Developing supplemental training materials, updated user manuals, and created Quick Reference Guides (QRGs) and job aids for new systems processes.
• Leading the process for developing training materials and user manuals in compliance with Section 508 of the Rehabilitation Act Standards
• Developing training material such as QRGs, job aids, user manuals, instructional videos and learning modules developed through Adobe Captivate and other e-Learning tools BAY TECHNOLOGIES CONSULTING GROUP Washington, DC
Senior Operations Analyst March 2011 – May 2014
● Managed contract rates, invoicing, and billing for transportation logistic companies contracted to the Department of State to ensure timely and accurate payment according to established financial and contractual guidelines.
● Instructional Design activities included:
• Leading process documentation, training design, course development, and division deployment of the federally mandated program TransPort Integrator (TPI).
• Developing foundational training courses and Standard Operating Procedures (SOP) for the rates management software program TPI for division wide implementation
• Leading the TPI product assessment to determine which tool functionalities could be integrated into the existing operations and assessing which functionalities would increase operating costs SUCCESSFACTORS (formerly InfoHRM) Washington, DC
Associate Consultant, Business Experience July 2009 – March 2011
● Facilitated interaction between clients and developer staff for product implementation, site configuration, monthly and quarterly workforce data refresh process and new functionality development for member portfolio of Fortune 1000 firms
● Conducted monthly training sessions and workshops for clients and new users on the additions of new product suites, functionality, and reporting features EDUCATION
THE UNIVERSITY OF MARYLAND, University College College Park, MD Master of Business Administration 2012
Master of International Management 2013
THE UNIVERSITY OF MARYLAND College Park, MD
Bachelor of Arts, Economics 2008
Bachelor of Arts, Anthropology 2008
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