Quality Assurance Team Leader
Resume:
S
Timothy
Syren
********@*****.***
Manhattan, IL 60442
WWW: Bold Profile
SUMMARY
Diligent, retired Firefighter/Paramedic with experience in emergency support and medical response coupled with fire suppression techniques. Team-focused with strong communication skills to rapidly and effectively respond to emergencies. Stellar work ethic, integrity, and reliability.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. SKILLS
Conditions Assessment
Medical Response
Advanced Pre-Hospital Emergency Care
First-Aid and CPR
Class Instruction
Public Speaking
File Organization
Document Management
Research and Analysis
File Maintenance
Report Writing
Spreadsheet Management
Office Administration
Presentation Development
Customer Service
Spreadsheet Creation
Insurance Verification
Prescription Filling
Medication Dispensing
Drug Inventory Control
HIPAA
Medication and IV Administration
Patient Education
Wound Management
Patient Care
Patient Assessment
Intravenous Therapy and Blood
Withdrawal
Emergency Care
People management
Problem solving
Team coordination
Coaching and mentoring
Meeting facilitation
Team assessment
EXPERIENCE
Team Leader
Highland, Indiana
Versiti Blood Center of Illinois / Apr 2024 to Current Monitored daily workflow to ensure adherence to established policies and procedures. Analyzed data from various sources to identify areas of improvement in the department's operations.
Maintained a positive work environment that promoted collaboration between team members.
Developed strategies for problem solving and conflict resolution among team members.
Established clear expectations for employees, providing guidance when needed. Conducted regular performance reviews to assess individual team member progress. Participated in regular meetings with senior leadership to provide updates on team progress.
Ensured compliance with all safety regulations in the workplace. Kept work areas clean, neat and free of safety hazards to maximize efficiency. Established clear team goals aligned with company objectives, tracking progress regularly.
Completed daily quality assurance duties to provide feedback for improvements. Managed conflict resolution within the team to maintain a positive work environment. Adhered to HIPAA regulations while maintaining confidentiality of patient information.
Stored collected specimens according to established protocols for transport to the laboratory.
Ensured that equipment was properly maintained and sterilized between uses. Participated in continuing education courses related to phlebotomy techniques. Administered post-donation care instructions to donors following successful collections.
Performed administrative duties such as filing paperwork and entering data into computer systems.
Performed venipuncture and capillary punctures on donors to collect blood samples for testing.
Provided education to donors regarding proper preparation before donating blood. Analyzed collected specimens for quality assurance purposes prior to shipping out for further testing.
Participated in training sessions designed to keep staff up-to-date on latest industry standards.
Collected data regarding donor reactions during the procedure and reported them accurately.
Performed donor interviews to ensure eligibility for donation. Managed inventory levels of supplies related to apheresis operations. Conducted quality control tests on apheresis machines regularly, troubleshooting any problems detected immediately.
Adhered strictly to safety policies and procedures when handling biohazardous materials or operating apheresis equipment.
Monitored donors' vital signs during the procedure. Responded promptly to any issues or malfunctions with the equipment during procedures.
Assisted in the collection of platelets, red cells, and plasma using automated apheresis equipment.
Prepared and maintained apheresis equipment according to established protocols. Stored collected products at appropriate temperatures until ready for processing and testing.
Managed multiple tasks simultaneously while maintaining attention to detail. Provided instruction on proper use of Apheresis Equipment to new staff members. Managed departmental inventory and supply ordering. Firefighter/Paramedic
Matteson, IL
Matteson Fire Department/ May 2005 to Jun 2021
Observed strict safety protocols to maintain personal and coworker safety. Coordinated with other first responders during multi-agency responses. Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.
Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
Checked smoke alarms and carbon monoxide detectors in residences and businesses. Combatted fires by holding nozzles and directing streams of fog, chemicals or water. Provided support services during natural disasters such as floods or hurricanes. Prepared detailed reports concerning all activities at emergency scenes. Facilitated public education programs about fire safety awareness. Located victims trapped by fires, extricated and rendered first aid. Operated specialized equipment such as pumps, aerial ladder trucks, and hazardous material units.
Educated public on ways to prevent fires and fire damage. Monitored weather conditions for potential threats such as wildland fires or flash flooding.
Performed search and rescue operations in hazardous environments. Triaged patients to assist emergency workers in administering medical care. Answered emergency situations and assessed conditions to contain fires, assist victims, and prevent escalation.
Worked on equipment desk and demobilized fire engines, water tenders and other machinery used in responding to incidents.
Employed systematic search and rescue procedures and location and excavation devices to safely locate and evacuate victims.
Controlled and extinguished fires using manual and power equipment. Tested and inspected tools, equipment and gear to maintain readiness for different fire scenarios.
Inspected vehicles for proper operation prior to use on emergency calls. Transported injured persons safely from accident sites to hospitals for treatment. Maintained firefighting equipment, including hoses and ladders, on a daily basis. Rescued fire victims and administered emergency medical aid. Trained continuously to maintain required physical fitness for demanding work. Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property. Investigated the causes of fires to determine origin and cause. Exceeded customer satisfaction by finding creative solutions to problems. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Identified needs of customers promptly and efficiently. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Paramedic Educator
Chicago Heights, IL
Prairie State College/ Sep 2009 to Sep 2012
Developed guides and course materials to reinforce lecture information and help students learn.
Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Provided individualized instruction to students to improve their academic performance.
Adapted instructional materials to meet the needs of diverse learners. Received recognition for contributions to innovative concepts in classroom instruction. Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
Developed and conducted competency-based instruction for emergency medical technicians in the classroom setting.
Created and maintained educational materials such as presentations, handouts, textbooks, and instructional videos.
Upheld patient safety standards by supervising students during medication administration.
Assessed students' knowledge and skills through assignments and exams. Monitored student compliance with safety regulations while performing laboratory exercises or clinical rotations.
Instructed paramedics on a wide variety of topics, including patient assessment, airway management, trauma care, and pharmacology.
Attended conferences and workshops to stay abreast of developments in the field of emergency medical services.
Advised students on career paths in the field of emergency medicine and encouraged professional development activities.
Assessed new technologies related to prehospital care delivery systems and incorporated them into instructional plans when appropriate. Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
Organizational Development Manager
Northbrook, IL
Caremark Specialty Pharmacy/ Jul 1999 to May 2005
Implemented training programs to apply principles of learning and individual differences.
Reviewed existing data sources and gathered additional information as needed to inform decision-making.
Researched, developed and implemented programs focused on recruiting and retaining high-quality, diverse workforce.
Facilitated workshops to help teams understand the impact of changes in the organization's structure or operations.
Analyzed job requirements to establish criteria for classification, selection, training and personnel functions.
Recommended best practices for ensuring successful adoption of organization-wide initiatives.
Conducted training sessions to teach employees new skills related to organizational development initiatives.
Used evidence-based, forward-thinking strategies to bring about and improve change at all levels.
Provided guidance and support during the transition period when introducing new processes or systems.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Displayed strong telephone etiquette, effectively handling difficult calls. Worked with cross-functional teams to achieve goals. Planned and completed group projects, working smoothly with others. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
EDUCATION AND TRAINING
Emergency Medical Technician Instructor: Emergency Medical Technology South Suburban College of Cook County Jun 2004
South Holland, IL
Firefighter 3 (Advanced): Fire Prevention And Safety Technology Fire Academy Jun 2003
Chicago Heights, IL
Some College (No Degree): Art
Columbia College Chicago
Chicago, IL
ACCOMPLISHMENTS
Multiple decorations for life saving Emergency Medical Care Certificate of Valor for high-risk rescue
Golden Stethoscope EMT
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