Business Intelligence Product Development

PAUL ORDUSON

****.********@*****.*** 281-***-**** Houston, TX 77084

Experience SAP GIS Analyst

CenterPoint Energy

Reviewed data to verify currency, accuracy, usefulness, quality, and completeness of documentation.

Utilized SAP and GIS technology, equipment, or systems to produce data layers, maps, tables, and reports.

Developed interactive web-mapping portals for internal and external stakeholders using the ArcGIS server.

Monitored quality control procedures for incoming GIS datasets from external sources. Developed custom tools to streamline workflows by automating repetitive tasks. Developed GIS databases for public and private clients using ArcGIS software. Assisted with development of geodatabases, feature classes, topology rules, domains, subtypes.

Consumer Business Intelligence and Reporting Analyst Lenovo Cloud and Software

Provided insights and recommendations to support data-driven product development and marketing strategies.

Communicated findings and insights to stakeholders through clear and compelling data visualizations, Tableau, Power BI, presentations, and pivot analysis. Leveraged Adobe Analytics to track and analyze user behavior and campaign performance. Utilized advanced analytics tools such as SAS, Excel, and PowerPoint to manipulate large volumes of structured and unstructured data sets.

Developed and maintained dashboards and reports to track key performance and operational metrics.

Created weekly and monthly reports to track the progress of business goals and shipment reports of third-party software products (McAfee, Dropbox, Microsoft, and Foxit). Prepared ad hoc reports as requested by senior management team. Collaborated with stakeholders across departments to ensure all requirements are met prior to delivery of reports.

Product Operations Specialist

Lenovo CSW Operations

Processed orders through SPS Commerce, handling EDI transactions, order acknowledgments, and shipping notices to streamline the order fulfillment process. Leveraged Avalara for tax compliance, ensuring accurate calculation and application of sales tax.

Managed and fulfilled customer orders for Stoneware and Lanschool using Salesforce, SPS Commerce, and Avalara, ensuring timely and accurate processing. Utilized Jira Software to track and manage the progress of development and shipping tickets for Lenovo products, ensuring timely resolution and delivery. Created, prioritized, and assigned tickets related to product development, shipping logistics, and customer support, maintaining a well-organized backlog. Developed comprehensive software support documentation for customers ordering software products from Lenovo.com, including step-by-step procedures for fulfillment and activation. P

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Created user-friendly guides, documentation, and FAQs that provided clear and concise instructions for software troubleshooting.

Implemented feedback from users and stakeholders to continuously improve and update the support documentation, ensuring it meets customer needs and expectations. Provided support to customers experiencing technical difficulties with products. Data and Business Analyst

Arcadis IBI Group

Designed and implemented custom DAX measures to support advanced data visualization needs, enhancing the overall user experience in Power BI dashboards. Built data views, models, and reports to expose and drive data insights. Conducted detailed requirement-gathering sessions with stakeholders, project managers, and end users to capture comprehensive business needs and objectives. Developed and maintained comprehensive GIS databases, including integrating various datasets related to fiber-optic cables, network nodes, and service areas. Utilized QGIS to map and track fiber infrastructure across the California area, ensuring an accurate representation of fiber networks.

Conducted interviews with subject matter experts to gather information on existing systems and procedures.

Presented complex technical concepts in clear manner suitable for non-technical audiences. Research Assistant

NIST

Provided support for faculty members with grant applications related to research projects. Performed literature reviews to ensure the accuracy of results. Collaborated with other researchers in developing study designs, methods, and tools for data collection.

Participated in team meetings to discuss progress on ongoing projects or brainstorm ideas for future endeavors.

Assisted in the design and implementation of experimental protocols. Drafted manuscripts for submission to peer-reviewed journals. Product Strategy Intern

Deloitte Tax and Transformation Technology

Utilized VLOOKUP, LLOOKUP, and pivot tables to perform data analytics and data visualization on a dataset of over 700 data fields in Excel, and analyze trends, and make recommendations. Defined key performance indicators for measuring the success of the newly launched Intela products utilized by the Tax department.

Evaluated internal and external clients' and tax consultants' feedback from surveys and interviews in order to make informed decisions about the Intela application used by tax professionals.

Performed qualitative and quantitative analyses of current business processes to identify areas for optimization.

Researched industry best practices and benchmarking studies to inform strategy development. Generated ideas for innovative solutions that could be used as part of the organization's overall strategy.

Business Analyst

Goldman Sachs

Conducted a comprehensive market analysis of ketamine and related products, examining market trends, competitive landscape, and market share dynamics. Gathered and analyzed data from various sources, including industry reports, competitor filings, market research studies, and sales data.

Drafted functional specifications documents outlining project scope, objectives, and deliverables.

Presented complex technical concepts in clear manner suitable for non-technical audiences. Created detailed process flows and user stories to document system requirements and design solutions.

Identified and analyzed user requirements, procedures and processes to develop optimization strategies.

Monitored project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

Registration Specialist

PPL First

Utilized multiple computer systems to access patient information, update records, verify insurance eligibility.

Followed established procedures while registering new patients into the system. Attended meetings and training sessions as requested by supervisors. Assisted in the management of patient information, including data entry and maintenance of medical records.

Maintained confidentiality of all protected health information as required by HIPAA regulations. Provided excellent customer service to patients and their families regarding registration process. Worked with cross-functional teams to achieve goals. Complete and Review Form I-9: Ensure all new hires properly fill out Section 1, and the employer completes Section 2 within the required timeframe. E-Verify Submission: Enter information from the I-9 into the E-Verify system to confirm the employee's eligibility to work in the U.S.

Monitor Compliance: Ensure compliance with USCIS regulations, including retention and re-verification timelines.

Handle TNCs (Tentative Nonconfirmations): Follow procedures for notifying employees and resolving issues when E-Verify cannot confirm employment authorization. Maintain Records: Properly store I-9 forms and maintain secure, organized documentation as per federal requirements.

Customer Service Representative

Hertz Car Rental

Explained the terms of rental agreements to customers. Performed basic maintenance such as checking tire pressure, fluid levels. Monitored fleet inventory to ensure sufficient supply of cars available for rent. Conducted periodic audits of rental transactions to detect discrepancies or errors. Utilized computer software systems for tracking transactions and updating customer profiles. Adhered to company policies regarding cash handling procedures. Inspected vehicles for damage prior to rental and upon return. Verified driver's license information and inspected rental documents for accuracy. Responded promptly to customer inquiries via phone or email. Upsold additional services such as insurance coverage or fuel plans. Greeted customers, answered their questions and provided information about car rental services.

Resolved customer complaints in a timely manner.

Skills Data Mining

Data Warehousing

DAX function

MS Excel Pivot

Adobe Analytics

KPI Tracking

Project management

Technical Analysis

Problem solving

Zendesk

Jira

Salesforce

SPS Commerce

Tableau

PowerBI

QGIS

ArcGIS

Advanced Excel

MS Office

Geographic plotting

CRM

Statistical analysis

Communication skills

Data collection

Analytical skills

Critical thinking

Verbal and written communication

Call center procedures

Microsoft office expertise

Technical support

Education Bachelor's of Science: Mathematics 05/2023 Morgan State University

Summa Cum Laude

GPA: 3.90

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