Data Entry Service Representative
Resume:
Monique Campos
Lancaster, TX *****
***********@*****.***
Professional Summary
Skills • Microsoft office, power point, and excel (9 years) (7 years) • Financial records and processing
(5 years) • Excellent communication skills interaction and over the phone • Time management skills •
Energetic work attitude, excellent, and multi-tasker • Technical skills. (3 years) • Interpersonal skills. •
Initiative and problem • Data entry (4 years) (8 years) • Cold
Calling (3 years) • Inventory Control • Scheduling (4 years) (6 years) • Root Cause Analysis • Quality
Work Experience
Customer Advocate
CARVANA
Lancaster, TX
February 2022 to Present
Drive fright tow truck and deliver vehicles customer have purchased. Also picked up up vehicles that
customer sell to Carvana. Inspected vehicles for delivery make sure it’s cleaned with detailing and washed
and ready for delivery. Register titles and create temporary tags for vehicles.
Customer Service Representative
AT&T Representative Teleperformance
Salt Lake City, UT
October 2020 to March 2022
• Work from Home: Inbound calls regarding bills. • Starting or stopping AT&T services • Help navigate he
AT&T app. • Also informed or performed technical inquiries for customers device. • Meeting all monthly
requirements that are set each month •
Schedule payment agreement
Patient Access Specialist
Regional West Medical Center
Scottsbluff Ne.69361
September 2016 to August 2020
Admissions, Insurance Verification, and Scheduling.
Ability to juggle and prioritize multiple responsibilities and handle interruptions
Strong organizational skills to keep patient information confidential and organized
Problem-solving skills for scheduling conflicts, missing documentation and other issues
Attention to detail to ensure all patient information is accurate and available
Compassion to help patients and caregivers in difficult situations
Understanding of the importance of confidentiality
Front Desk Receptionist
Team Auto Center
Scottsbluff, Ne
February 2015 to November 2016
• Answer phones and direct customers to the proper department and follow up in a timely manner.
• Schedule Service appointment • Make outbound calls scheduling recalls, service repairs, and verify
customer satisfaction • Handle customer complaints diplomatically and refer complaining customer to
the appropriate individual for resolution. • Ensured the optimum comfort of all guests in reception area
and accommodated special requests. •
Assisted with titles for vehicles via registering with courthouse and for customers
CSA
SWBC
Scottsbluff, NE
October 2012 to January 2015
69361 ● Resolves problems by clarifying issues, researching and exploring answers and alternative
solutions; implementing solutions; escalating unresolved problems ● Fulfills requests by clarifying
desired information; completing transactions; forwarding request ● Updates job knowledge by
participating in educational opportunities. Made payments over the phone with the insurance companies
listed.
CSR
Marr Bros
-Dallas, TX
April 2011 to October 2012
●
Answer inbound calls from customer and help with equipment.
● Made outbound calls to customer returning any calls due to prior issues with customers. ● Guide
customer on how to dix, replace, or put together their equipment. ● Making sure log ins are process
for shipment of sending out order. ● Cross trained and able to provide the best customer services in
correct manner
Customer Service Representative
Inbound Call Center Vertex Business Corporation
-Scottsbluff, NE
September 2010 to April 2011
Process Billing Calls Investigate
meter read and other inquiries relating to billing accuracy or payment. ● Processing refunds,
compensation request and changes to account ● Tag, log, or otherwise enable root cause analysis for
each non-emergency call for reporting purposes ● Execute outbound call messaging as indicated for
various purposes e.g. collections, service orders, streetlights, denial of access, and guard lights
Education
High School Diploma
Scottsbluff High School
2010
Skills
• English
• Process order inquiry calls, initiate service order
• Clerical experience
• Processing refunds, compensation request and changes to account
• Computer networking
• Cold calling
• Customer support
• Organizational skills
• Execute outbound call messaging as indicated for various purposes e.g. collections, service orders,
streetlights, denial of access, and guard light
• Phone etiquette
• Windows
• Process billing calls investigate meter read and other inquiries relating to billing accuracy or
payment.
• Communication skills
• Tag, log, or otherwise enable root cause analysis for each non-emergency call for reporting purposes
• Technical support
• Quality Assurance
• Filing
• Sales
• Accounting
• Root cause analysis
Certifications and Licenses
Fundamental Payroll Certification
Certified Payroll Professiona
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