Customer Service Assistant

Victoria Ibarra

Tazewell, TN ***** 956-***-**** **********@*****.***

EDUCATION

Bachelor of Interdisciplinary Studies

University of Texas Rio Grande Valley Edinburg, TX August 2018- May 2023 GPA: 3.56

WORK/ PROFESSIONAL EXPERIENCE

Customer Service Assistant HEB Plus San Juan, Tx September 2018- March 2020

● Packaged groceries and assisted customers in transporting their purchases from the store to their vehicles.

● Assisted customers in finding items and helped maintain a clean environment

● Worked with a team to organize shopping carts in the parking lot in harsh weather conditions.

● Resolved customer complaints and concerns.

● Work varied shifts, including weekends, evenings, and holidays. Retail Associate TJ Maxx Edinburg, TX

October 2020- December 2022

● Greet customers warmly and assist with inquiries.

● Resolve customer complaints or refer them to a supervisor.

● Communicate effectively with team members and supervisors.

● Assist in training new associates when needed.

● Adapt to different roles as needed (cashier, fitting room, stockroom).

● Work varied shifts, including weekends, evenings, and holidays.

● Operate cash registers and handle transactions accurately.

● Process returns, exchanges, and gift card sales.

● Promote store credit card programs

Substitute Teacher PSJA ISD Pharr, San Juan, Alamo, Texas March 2023 - November 2023

● Follow lesson plans left by the regular teacher

● Deliver instructional material clearly and effectively.

● Assist students with assignments and answer questions.

● Ensure students remain on task and engaged

● Maintain order and discipline in the classroom.

● Follow the teacher’s rules and behavioral expectations.

● Ensure a safe and respectful learning environment Victoria Ibarra

Paraprofessional PSJA ISD Pharr, San Juan, Alamo, Texas November 2023 – Present

● Work one-on-one or in small groups with students who need extra help.

● Reinforce lessons by reviewing material with students.

● Help maintain order and discipline in the classroom.

● Communicate effectively with the classroom teacher about student progress and concerns.

● Maintain confidentiality regarding student information.

● Support a collaborative classroom environment.

● Monitor and redirect student behavior.

● Supervise students during non-classroom times (lunch, recess, field trips)

● Assist students with special needs or learning differences.

● Provide emotional and social support as needed.

LANGUAGE PROFICIENCY

● English

Fluent

● Spanish

Fluent

HONORS AND AWARDS

Cum Laude May 2023

● Graduate while maintaining a GPA 3.5 or greater. President’s List Spring 2020 Fall 2022

● Maintaining 4.0 GPA while enrolled as a full-time student with a minimum of 12 credit hours.

Dean’s List Fall 2018 Spring 2021

● Maintaining a 3.5 GPA or greater while enrolled as a full-time student with a minimum of 12 credit hours.

SKILLS

Microsoft Programs

● Powerpoint, Word, Excel, Outlook

Typing

● 59 WPM

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