Customer Service Home Care
Resume:
patience kajote
Senior Sales and Customer Service
Profile
Am a Professional with extensive experience in both sales and customer service, adopts at building strong customer relationships, handling complex inquiries, exceeding sales targets, and often mentoring junior team members, while maintaining a deep understanding of product offerings and market dynamics to effectively address customer needs and drive revenue.
Employment History
Home Care at Indelible Home Care, Waltham
November 2024 — Present
Details
200 bedford rd
Woburn, 01801
USA
********.******@*****.***
Date / Place of birth
09/18/1988
uganda
Nationality
ugandan
Skills
Budget management
Team leadership
Communication
Problem-solving
Industry knowledge
Data analysis
Customer relationship
management
Languages
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• Provided optimal healthcare to several patients in the comfort ofB their own home.
• Monitored vital signs, administered medications, and kept up-to-date records of patient progress.
• Assisted patients with various life activities including but notB limited to: bathing, dressing, eating, eating, and exercising.
• Reported any changes in a patient's mental or physical health andB addressed the situation appropriately.
• Practiced patience and compassion even in the mostB challenging of situations.
Senior Sales and Customer Service at Azadea group, Dubai July 2011 — September 2022
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• "A results-oriented Senior Sales and Customer ServiceB Representative with 10+ years of experience consistentlyB exceeding sales targets while delivering exceptional customerB service through proactive relationship management."
• "Seasoned professional skilled in consultative selling, adept atB identifying customer needs and providing tailored solutions,B resulting in high customer retention and significant revenueB growth."
• "Proven leader in customer service, proficient in resolvingB complex issues, managing customer accounts, and drivingB customer satisfaction through a consultative approach." Management People & Organisation
Operation and Technology Management
Marketing Principles
Bachelors International Business, Makerere University, kampala August 2006 — January 2010
Financial Accounting,
International Communication & Technology
Business Communication Skills
Human Resource management
International economic
Diploma Social Development[, Nsamizi Training Institute of Social Development, mpigi-Uganda
2007 — 2008
Project Planning Management
Community Based Health Care
Human Rights
Counseling and Guidance
References
Sophie Nankya from Indelible Home care
Margretti Kiggundu from Gentle Care solutions
Abi Johnson from Azadea Group
March 2023 — March 2023
.Medication management,Emotional Support
.Personal Care, Companionship,
.CPR and First Aide,Teaching
Diploma in Business Management, UNIVERSITA DEGLI STUDI GUGLIELMO MARCONI, Rome
December 2021 — January 2022
Education
Home Health Aide Certificate, Health & Home Care training Center, Burlington
English
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