Early Childhood Customer Service
Resume:
Phyllis
Bontrager
Summary
Talented and passionate organizer, highly successful at streamlining operations for classrooms, homes, and library trucks. Analytical problem solver and persuasive communicator with a talent for thinking outside the box for creative solutions. Equipped with strong problem-solving abilities, a willingness to learn and listen, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Skills
Customer service
Personable and approachable
Goal setting
Strategic planning
Budget development
Stakeholder relations
Differentiated needs of customers
Experience
Baltimore County Public Library
Mobile Engagement Administrator July 2019- December 2024
Early Childhood Specialist (Multitude of branches), August 2012 to present July 2019
Baltimore County Public School Pre-Kindergarten Teacher from 1998 to June of 2012
Education and Certifications
Library Associate Training Institute (LATI)
Baltimore County Public Library, completed 2015
Masters Equivalency in Early Childhood Education
Baltimore County Public School Courses, completed 2004
Bachelor of Science Early Childhood Education
Eastern Mennonite College, Harrisonburg, Virginia 1987
References on request.
904 Chariot Road
Reisterstown, MD 21136
************@*****.***
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