Customer Service Pick-Up
Resume:
Brittany Lauchner
Red Hill, PA *****
***********@*****.***
Work Experience
Dispatcher
Copart, Inc-Pennsburg, PA
October 2021 to February 2024
• Outbound calls to pick-up locations.
• Dispatch sub-haulers for vehicle pick-up and delivery within company timelines.
• Ensure sub-haulers meet company requirements prior to dispatching.
• Outbound calls to sellers.
• Utilize cost effective vendors to meet company budget objectives.
• Educate sub-haulers on company policies and procedures.
• Maintain and archive documents.
• Answer phone calls.
• Collect payments on member deliveries.
• Comply with Safety and enforce regulations.
• Print checks.
• Monitor incoming documents on the fax machine.
• Print reports as needed.
• Manage vendor relationships.
Customer Service Representative
Copart, Inc-Pennsburg, PA
October 2018 to October 2021
•Adhere to all company policies
• Highly proficient in Microsoft office and other technologies.
• Maintain excellent quality standard for the client program; adhere to program scripts and guidelines
• Primary point of contact with customers
• Executed financial controls to ensure proper accounting OHS Training Team Leader
Vertical Screen, Inc. / Fieldprint, Inc-Warminster, PA June 2017 to October 2018
• Highly proficient in Microsoft office and other technologies.
• Triage inbound phone calls to appropriate personnel
• Converse with callers in an empathetic manner
• Maintain excellent quality standard for the client program; adhere to program scripts and guidelines
• Accurately collect information required by the client program and correctly capture in program database
• Adhere to all company polices and Standard Operating Procedures
• Maintain patient privacy and confidentiality by following the guidelines and follow HIPAA laws
• Perform administrative and non-telecommunication duties, as needed Healthcare Communicator
Ashfield Healthcare-Ivyland, PA
July 2015 to June 2017
• Demonstrates excellent computer skills, highly proficient in Microsoft office and other technologies.
• Triage inbound phone calls to appropriate personnel
• Converse with callers in an empathetic manner
• Maintain excellent quality standard for the client program; adhere to program scripts and guidelines
• Accurately collect information required by the client program and correctly capture in program database
• Adhere to all company polices and Standard Operating Procedures
• Maintain patient privacy and confidentiality by following the guidelines and follow HIPAA laws
• Perform administrative and non-telecommunication duties, as needed Healthcare Communicator
Ashfield Healthcare-Ivyland, PA
July 2015 to May 2016
Customer Service Manager
Walmart Supercenter-East Greenville, PA
May 2012 to November 2014
• Primary point of contact with customers
• Executed financial controls to ensure proper accounting
• Responsible for training the front end associates Education
Associate's degree in Early Childhood Education
Penn Foster College-Scranton, PA
April 2025 to Present
High school diploma
Upper Perkiomen High School
Skills
• CSR
• HIPAA
• Microsoft Word
• Call Center
• Administrative experience
• Customer Service
• Communication skills
• Telecommunication
• Windows
• Customer service
• Phone etiquette
• Customer Care
• Customer Support
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