Post Job Free
Sign in

Operations, Management, Project Management

Location:
Rome, Italy
Posted:
July 14, 2025

Contact this candidate

Resume:

Sirvan Jackson

via metauro **, Rome, Lazio • linkedin.com/in/van-jackson

******.***.*******@*****.*** • +39-347-***-****

Strategic Operations Leader

Dynamic operations leader with a proven track record in driving business transformations and managing teams of up to 40, including vendor relationships. Adept at building and optimizing operational systems to boost profitability, enhance project outcomes, and increase client lifetime value. Passionate mentor and strategic leader, committed to operational excellence and achieving key business objectives.

WORK EXPERIENCE

Arithmetic Inc. • Rome, Lazio, Italy • 01/2018 - Present Director of Projects & Operations

Led the implementation of OKRs to drive business outcomes that provided operational improvements for a team of 7 working on multiple projects.

Played a key role in leadership and decision-making, as the primary client-facing intermediary between internal departments and external clients. Although there were competing priorities, I prioritized what was relative to a profitable and functioning business unit that followed best practices.

Utilized technical proficiency to streamline complex workflows into efficient, predictable processes, thereby boosting team productivity and operational effectiveness.

Revamped the project requirements and planning process through a collaborative team approach that boosted resource utilization rates by over 10%. This enhancement increased efficiency and engagement.

Led significant projects focused on restructuring or consolidating business units, optimizing resource allocation, and improving overall business performance. This involved key decision- making, coaching team members, and conducting reviews to ensure strategic alignment and efficacy.

Administered annual and quarterly budgeting processes, reallocated resources and give critical input on pay scales, fostering enhanced project profitability and fine-tuning P&L management.

Directed over 15 global team members in the successful deployment of 64 digital projects, optimizing business processes, ensuring compliance with KPI reporting, and adhering to the scope of service level agreements (SLAs).

Elevated the firm's project management systems by creating processes around project planning, including estimating, project scoping, capacity planning and forecasting.

Acted as the main point of contact for client escalations, providing effective account management and client strategy when needed.

Led the day-to-day operations and project management, ensuring successful delivery of digital projects across all clients.

Madision Ave. Collective • Oregan, USA • 01/2024 - 07/2024 Fractional Chief Operating Officer • Part-time

Watchtower WHQ • Brooklyn, USA • 02/2013 - 06/2018 VP Of Operations & Ancillary Services

EDUCATION

Program in MBA Essentials

The London School of Economics and Political Science • London, England • 06/2024 - 10/2024 Post Graduate Program in Project Management

University Of Massachusetts Amherst • Hampshire, Massachusetts • 03/2022 - 09/2022 Bachelor in Business Administration in Business Management Harris University • Miami, Florida • 05/2016 - 06/2018 Elevated the day-to-day operations team performance and client services by integrating project management tools to ensure 75% process adoption, aiding in data-based decision-making.

Deconstructed digital operations to key strategic elements to create buy-in and alignment from leaders to individual contributors to increased operational efficiency more than 15%.

Developed a 5-step framework that increased team retention rates by 22% and enhanced KPIs, empowering team members to focus on strategic outcomes in addition to tactical outputs.

Elevated the firm's project management systems by creating processes around project planning, capacity and resourcing. By integrating project management tools there was a 75% boost in time tracking adoption.

Organized a system to track and analyze project errors. Once implemented, it reduced project errors by 29%, which strengthened accountability and enhanced client satisfaction with project deliverables.

Spearheaded the transformation of three diverse teams, implementing human-centered workflow optimizations and leading the recruitment process. This role highlighted my leadership skills and decision-making abilities, alongside my communication skills to ensure alignment and effective team integration.

Implemented training initiatives and the execution of operational protocols, reducing product disbursement errors by 20%.

During an organizational restructuring, I collaborated with the executive leadership team to keep internal stakeholders aligned, oversee internal communications, and build and maintain strong relationships with incoming members of our cross-functional team. I also reported on key developments and managed escalation processes throughout the merger. Directly engaging with executive leadership.

Developed and implemented comprehensive training systems in collaboration with my direct reports, focusing on professionalism and continuous skill advancement. This involved reviewing and approving materials and presentations to ensure adherence to industry standards and promote professional development.

Spearheaded professional development programs, enhancing team capabilities and performance in alignment with organizational goals.

CERTIFICATIONS

Project Management Professional • 05/2019 - Present Project Management Institute

Advanced Certified ScrumMaster • 11/2020 - Present ScrumAlliance

Certified Product Owner • 02/2021 - Present

ScrumAlliance

Certified Agile Leadership for Teams • 04/2021 - Present ScrumAlliance

Certified Agile Leadership for Organizations • 05/2021 - Present ScrumAlliance



Contact this candidate