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Customer Service Data Entry

Location:
Hattiesburg, MS
Posted:
July 14, 2025

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Resume:

Apryl Brewster Jenkins

Hattiesburg, MS ***** **********@*****.*** 601-***-****

SKILLS

Data Entry

Microsoft Excel

Microsoft Teams and Email

Mileage Tracking

GPS Navigation

Customer Service

Paperwork Processing

Account Updating

Data Collection

Appointment Scheduling

Research

Proofreading

Microsoft Outlook

Documentation

Spreadsheets

Microsoft PowerPoint

CRM Software

Customer Relations

Problem-Solving Abilities

REFERENCES

References available upon request

SUMMARY

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Successful Customer Service Representative with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

WORK HISTORY

Customer Service Representative

SaviLinx Remote Dec 2021 - Present

Outsourcing Company

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Updated account information to maintain customer records.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Utilized customer service software to manage interactions and track customer satisfaction.

AMAZON DELIVERY DRIVER

Amazon Flex Hattiesburg, MS 2020 - Present

Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods

Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person

Sort items to be delivered according to the delivery route.

PROCESSOR

Staffing Remote Dec 2020 - Mar 2022

Review documentation sent in for Virginia Rent Relief Program

Complete forms on Microsoft Excel to determine income eligibility for Rent relief.

Assisted with development of data entry procedures to streamline data processing.

Leveraged advanced Excel functions for data manipulation and analysis.

Applied data validation procedures to support and enforce data integrity.

Followed data entry protocols, rules and regulations.

Compared transcribed data with source document to detect and correct errors.

CUSTOMER SERVICE REPRESENTATIVE

Maximus Mar 2020 - Mar 2021

Navigating thru various screens to answer questions about coverage

Follows all HIPAA regulations.

Documented and detailed calls and complaints using call center's CRM database.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Responded to customer calls and emails to answer questions about products and services.

Addressed customer account discrepancies and concerns.

Escalated complicated customer account issues to supervisors and help desk workers.

Department Manager

Walmart Hattiesburg, MS Jul 2010 - Mar 2020

Delivered an exceptional level of service to each customer by listening to concerns and answering questions.

Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.

Created and enforced department policies, procedures and standards to establish productivity and quality.

Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Established team priorities, maintained schedules and monitored performance.

TEAM LEADER/MACHINE OPERATOR

International Filing Company (IFC) Feb 2004 - May 2010

Provided outstanding customer service to new and longstanding customers by attesting closely to concerns and developing solutions

Inspected production equipment, troubleshoot problems, and completed minor repairs to maintain functionality

Cleaned work areas regularly to keep team efficient and eliminate any safety concerns

Packaged completed products per day and efficiently prepared shipments.

EDUCATION

Associate of Applied Science in Business Administration And Management

Southern New Hampshire University, Hooksett, NH November 2024

JONES COUNTY JUNIOR COLLEGE Ellisville, MS Jan 2008



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