Apryl Brewster Jenkins
Hattiesburg, MS ***** **********@*****.*** 601-***-****
SKILLS
Data Entry
Microsoft Excel
Microsoft Teams and Email
Mileage Tracking
GPS Navigation
Customer Service
Paperwork Processing
Account Updating
Data Collection
Appointment Scheduling
Research
Proofreading
Microsoft Outlook
Documentation
Spreadsheets
Microsoft PowerPoint
CRM Software
Customer Relations
Problem-Solving Abilities
REFERENCES
References available upon request
SUMMARY
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Successful Customer Service Representative with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
WORK HISTORY
Customer Service Representative
SaviLinx Remote Dec 2021 - Present
Outsourcing Company
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Offered advice and assistance to customers, paying attention to special needs or wants.
Utilized customer service software to manage interactions and track customer satisfaction.
AMAZON DELIVERY DRIVER
Amazon Flex Hattiesburg, MS 2020 - Present
Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with hazardous goods
Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers, and delivery instructions, communicated via telephone, two-way radio, or in person
Sort items to be delivered according to the delivery route.
PROCESSOR
Staffing Remote Dec 2020 - Mar 2022
Review documentation sent in for Virginia Rent Relief Program
Complete forms on Microsoft Excel to determine income eligibility for Rent relief.
Assisted with development of data entry procedures to streamline data processing.
Leveraged advanced Excel functions for data manipulation and analysis.
Applied data validation procedures to support and enforce data integrity.
Followed data entry protocols, rules and regulations.
Compared transcribed data with source document to detect and correct errors.
CUSTOMER SERVICE REPRESENTATIVE
Maximus Mar 2020 - Mar 2021
Navigating thru various screens to answer questions about coverage
Follows all HIPAA regulations.
Documented and detailed calls and complaints using call center's CRM database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Responded to customer calls and emails to answer questions about products and services.
Addressed customer account discrepancies and concerns.
Escalated complicated customer account issues to supervisors and help desk workers.
Department Manager
Walmart Hattiesburg, MS Jul 2010 - Mar 2020
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Created and enforced department policies, procedures and standards to establish productivity and quality.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established team priorities, maintained schedules and monitored performance.
TEAM LEADER/MACHINE OPERATOR
International Filing Company (IFC) Feb 2004 - May 2010
Provided outstanding customer service to new and longstanding customers by attesting closely to concerns and developing solutions
Inspected production equipment, troubleshoot problems, and completed minor repairs to maintain functionality
Cleaned work areas regularly to keep team efficient and eliminate any safety concerns
Packaged completed products per day and efficiently prepared shipments.
EDUCATION
Associate of Applied Science in Business Administration And Management
Southern New Hampshire University, Hooksett, NH November 2024
JONES COUNTY JUNIOR COLLEGE Ellisville, MS Jan 2008