Information Systems Quality Control
Resume:
Ashiqul Alam
****.*******@****.***
*** *** ****** **, ********, NJ 08840
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Certifications
Professional Summary
References
Seeking a rewarding career in a dynamic organization offering room for perosnal growth and professional advancement. Professional Experience
Education
Associate's Degree in
Computer Information Systems
From Skyline College University, U.A.E
● Dangeros Goods Handling
● Cargo Product Knowledge
● Cargo Documentation
● Air Cargo Security
● Special Load & Ramp Handling
● CompTIA A+, Network+
Will gladly furnish upon request
Self Employed
2019 to Present
Independet Contractor
Prime Hospitality Group NYC
2009-20018
FOH Manager
● Directed daily operations, controlled budget, labor and costs.
● Directed shifts, quality control, staffing, inventory and profit & loss analysis.
● Maintained an outstanding sales product mix while forecasting sales trends for successful operations.
● Oversaw food & beverage orders following guidelines and forecasts.
● Designed food & beverage menus that captured attention and a loyal custmore base.
● Cultivated customer centric operation to ensure top customer satisfaction rate.
● Motivated staff through daily meetings, employee contests and performance monitoring.
● Ensure high level of clientel satisfaction by delivering personal attention to customers to generate repeat business.
British Airways World Cargo
2003-2007
Customer Service Executive
● Planning daily flights from Dubai to London & monitoring GHA's activities to ensure smooth operations.
● Create load plans for all flights based on trim and balance of the aircraft for maximum utilization of space within specified time norms without compromising on operational safety standards.
● Plan and communicate requirements to build-up teams for cargo loading in accordance with priorities and volume/payload available.
● Ensure correct procedures and equipments were deployed for handling and loading of dangerous goods and special loads
● Processing cargo bookings, following up on issues during shipping process, suchs as delays and damages, addressing customer claims and complaints, providing regular status updates of shipments.
● Preparing necessary documents, manifests and required paperwork.
● Managed deliveries from warehouses to designated locations.
● Provided clear and timely communication with the dispatcher.
● Loaded, organized and secured packages for transportation.
● Performed deliveries at appropriate times within assigned routes.
● Followed instructions to get packages to the correct location on time. Emitares Sky Cargo
2000-2003
Cargo Assistant
● 10 yrs experience in Air & Ground logistics
● 8 yrs experience in Hospitality Industry
● Management & Leadership skills
● Problem Solving & Critical Thinking skills
● Planning, Organizing & Analytical skills
● Time Managemnet & attention to detail
● Team player, ability to work under pressure
● Excellent in written & verbal communication
● Languages : Fluent in English, Bengali, Hindi
● Proficient in Microsoft Office suites, google
workspace, POS systems & Ticketing systems
● Understanding of hardware components,
peripherals & their trouble shooting
● Basic understanding of cyber security
● Plan & coordinate requirements to build-up & break down teams for cargo loading & unloaing of daily inbound & outbound Emirates flights.
● Handling operations in ramp area, overseeing safe transportation of cargo for loading on assigned flights.
● Checking import & export documents against incoming & outgoing cargo to ensure accracy & compliance.
● Ensuring storing & transfering of hazardous materials in designated areas according to regulations.
● Planning and storage of cargo in designared areas within warehouses.
● Adhering to GHA's, TSA & FAA regulations and policies.
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