Customer Service Data Entry

KIMBERLY ALGARIN

***** ***** **** *****, ** Paso, Texas 79938

Cell: 915-***-****

***************@*****.***

GOALS & OBJECTIVES

Goal-focused individual with substantial healthcare and customer service experience with proficiencies in data entry, office management, and reception duties, responding to all manner of customer inquiries with detailed, personalized, friendly and polite service Seeking a position as a customer service representative in the healthcare industry where I can apply my strong organizational, communication, and problem-solving skills to improve customer satisfaction and retention rates and where I can contribute to the delivery of high-quality healthcare services that will enhance the lives of patients SKILLS & EXPERTISE

§ Active listening

§ Adaptability

§ Attention to detail

§ Collaboration

§ Communication skills

§ Computer skills

§ Conflict resolution

§ Cultural competency

§ Emotional intelligence

§ HIPAA compliance

§ Organizational skills

§ Positive attitude

§ Problem solving

§ Teamwork

§ Time management

WORK EXPERIENCE

KELLYCONNECT, Remote

Chat Technical Advisor for Apple, 2/2021 – Present

§ Repeated designation as a Top 40 Agent

§ Respectful customer service addressing the needs of clients worldwide

§ Problem-solving to address technical and billing issues to company and customer satisfaction

§ Time management and multi-tasking of simultaneous client chats during peak business hours

§ Effective communication with supervisors and HR team 2

SC LASER SPA, El Paso, Texas

Spa Manager/Technician, 1/2021 – 1/2023

§ Spa technician certified in electromagnetic sculpting and ice sculpting

§ Front-line customer service for client appointments and scheduling

§ Management of payroll, supply ordering, scheduling, and customer relations

§ Communication with owner and medical staff to optimize daily workflows HGS HINDUJA GLOBAL SOLUTIONS, Remote

Aetna Medicare Customer Service Representative, 10/2019 – 2/2021

§ Front-line customer service for senior health members

§ Effective communication and assessment of customer concerns

§ Problem-solving with members to address their needs and resolve active issues

§ Accurate data entry and verification of account information with updates as needed

§ Troubleshooting and technical support for customer issues CHILD & FAMILY SERVICES OF NEW BEDFORD, New Bedford, Massachusetts Family Partner Case Manager, 2/2017 – 9/2019

§ Education and support for families seeking social services

§ Peer mentor for parents raising children with developmental, behavioral, and mental health needs

§ Assistance to families to access financial resources, counseling services, and day programs

§ Completion of Social Network for Children with Disadvantages (SCND) and family action reports GREATER NEW BEDFORD COMMUNITY HEALTH CENTER, New Bedford, Massachusetts Patient Registration Representative, 2/2012 – 9/2019

§ Front-line customer service and registration for patients of all cultural backgrounds

§ On-site triage of patients for urgent care needs

§ Proficient data entry and verification of patient demographics and billing information

§ Timely collection of copays

EDUCATION

FISHER COLLEGE

New Bedford, Massachusetts

§ Associate’s Degree in Health Science, 2000 – 2002

§ Bachelor of Science in Human Services, 2015 – 2017

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