Customer Service / Patient Access

OBJECTIVE

Professional and welcoming employee with patient access and customer service background seeking clerical/administrative

career opportunity.

Professional Skills

Active Listening Skills to ensure customers are heard and valued

Appointment scheduling

Effective Communication Skills to

Problem Solving

Customer Service

Point of Sale Systems

Stock and restock merchandise

Dispute Resolution

Administrative Duties

Professional Summary:

Patient Access Representative

Assisted in the implementation of new registration systems to ensure accurate patient information.

Experienced in verifying insurance eligibility and confirming patient information prior to appointments

Answered phone calls, scheduled appointments for various sites

Maintained professionalism and courtesy in all interactions

Resolved patient complaints in a timely and professional manner

Performed general administrative tasks

Routed escalated issues through proper channels as required

Sales Associate

Knowledge of point of sale systems, experience speaking with customers and helping them select products

Answered phones and used a point of sale system to process orders made over the phone

Assisted customers in learning more about products available online and through the catalogs and used suggestive selling to increase amount of ordered

Logistics

oInventory: Tracks inventory information and availability of products

oOrders: Ensures orders are fulfilled and examines orders for goods

oShipping: Coordinates shipping and receiving tasks, fills out paperwork, and provides documentation for shipments

Greeted new and existing customers and helped them place orders on the spot

Employers:

Care STL

5471 Dr. Martin Luther King Drive St. Louis, MO 63112

Dicks Sporting

200 West County Center. Des Peres, MO 63131

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