Front Desk Client Service
Resume:
Contact Information:
Farai Brenda Masiyazi
*************@*****.***
Professional Summary:
Results-driven customer service professional with analytical thinking and collaboration skills. Proficient in Microsoft Office and Salesforce. Work Experience:
1. Customer Representative Agent, Zimworx (February 2024)
- Managed client inquiries and requests
- Utilized Salesforce to track client interactions and debt relief programs
- Resolved customer issues and adjusted payment schedules 2. Customer Representative Officer, Omni Contact (December 2020 – January 2024)
- Handled inbound/outbound calls and customer engagement
- Identified customer needs and provided solutions
- Upsold products/services
3. Receptionist, Zimbotools & Hardware (January 2016 - November 2019)
- Managed front office operations
- Processed sales, invoicing, and quotations
4. Personal Assistant/Receptionist, Showbyte Engineering (January 2012 – December 2014)
- Managed front desk operations
- Coordinated meetings and tender applications
5. Personal Assistant & Administrator, Lomas Financial Services (June 2011 – July 2011)
- Managed MD's diary and client appointments
- Performed administrative tasks
6. Sales Consultant, Planet Fitness (November 2009 – January 2011)
- Generated leads and sold gym contracts
- Provided customer service and support
Key Skills:
- Customer Service
- Salesforce
- Microsoft Office
- Problem-solving
- Analytical thinking
- Time management
Education:
- Bachelor of Arts Degree, University of the Western Cape (2006-2009)
- Certificate in Customer Experience (May 2022-September 2022) References:
Available upon request.
Contact this candidate