Customer Service Representative
Resume:
Connie Joshua
Ankeny, IA *****
*****************@***********.***
Professional Summary
I am a highly motivated, skilled customer service representative. Authorized to work in the US for any employer
Work Experience
Patient Service Representative
Iowa Radiology-Ankeny, IA
November 2023 to Present
I assist patients with verification of insurance, checkin process, answer incoming phone calls, make outbound phone calks to Dr offices, patients. schedule appointments. Scanning documents. Correspondence Clerk
Broadlawns Medical Center-Des Moines, IA
February 2022 to March 2023
I handle incoming calls for requests of Medical Records Fax and email Medical Records per request.
I also file fetal ultrasound strips and reset
All issues for patient portal
Medication Technician
Bridges of Iowa, Inc.-Des Moines, IA
February 2021 to February 2022
Counting in new medication
Logging all passing of medication
Requesting Dr. Paperwork via fax
Processing received fax documents
Addiction Tech
Bridges-Iowa
February 2020 to February 2021
Checked clients in and out of the facility
Creating a safe and clean living environment
Answering phone calls and transferring to appropriate person Searching items being brought in the facility
Completing ua’s for the clients
Logging ua order’s
Transporting clients
Bridges of Iowa
Administrative Support Specialist
CST
December 2013 to November 2019
Started as Customer Service and am now currently on the Administrative Team. I process leases, work the fax, support box and confirmations box. I make outbound calls the Service Centers to complete the confirmations on a daily basis. I am currently back in customer service Supervisor
TMone
October 2014 to December 2014
I had previously worked for this company as a Sales Representative and was called and asked to come back temporarily as a Supervisor to manage a new Business to Business campaign. I interviewed, hired, trained, made the schedule, coaching, organizing the daily task, assigning job duties, Filing, sending, maintaining all reports daily, weekly and monthly. Sales Representative
TMone
October 2012 to December 2013
I worked a sales representative. I maintained my quotas daily, weekly and monthly Shelter Assistant
Central Iowa Shelters and Services
January 2012 to September 2013
I worked at the front desk, we did intake paperwork for new clients coming to live at the shelter. We assisted clients with daily living as handing out linens, maintained a clean, safe living environment for them.
Sales Representative
PBS
March 2011 to October 2012
I maintained daily, weekly, and monthly sales quotas Laborer
Iowa EPS
January 2007 to January 2010
Worked in a factory. I was injured and had to have surgery and was unable to return to that type of work. Office Manager
Shemper Lumber
March 2000 to May 2006
I was in charge of answering the phones, placing all orders, billing, all office duties, interviewing, hiring, training cashiers, supervising cashiers, scheduling cashiers, dispatching delivery drivers, payroll, all office duties. The company was sold.
Education
High school diploma
Northwest Local high - Mc Dermott, OH
Skills
• Medical office experience
• Medical records
• Medical terminology
• Intake
• EMR systems
• Employee orientation
• Insurance verification
• Interviewing
• Intake Experience
• Medical Billing
• Crisis Intervention
• Computer skills
• Organizational skills
• EMR systems
• Epic
• Typing
• Documentation review
• Hospital experience
• Office management
• Live chat
• Leadership
• Windows
• Personal assistant experience
• Order entry
• Microsoft Word
• Microsoft Excel
• Data collection
• Human resources
• Customer service
• Call center
• Communication skills
• Medical terminology
• Front desk
• HIPAA
• Microsoft Access
• Accounts receivable
• Cash handling
• Conflict management
• Cash register
• Interviewing
• Kronos
• Payroll
• Microsoft Outlook
• Microsoft Outlook
• Health information management
• Data entry
• EHR systems
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