Customer Service Social Media
Resume:
Akenti Wheeler
Barista
Nyack, NY *****
************@*****.***
Professional Summary
Experienced and communicative fashion stylist with a proven track record of co-organizing photo shoots and styling models, celebrities, fashion campaigns and social media content. 3+ years of professional experience. Eager to join the new team to deliver an immersive styling and fashion experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Event barista/waitress
At Your Service, LLC-New York, NY
Present
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards for quality and presentation of drinks, ensuring customer satisfaction
• Efficiently operated espresso machines, grinders, and other equipment to produce consistently excellent coffee
• Provided exceptional customer service by greeting customers with a friendly demeanor and taking accurate orders
• Managed cash register transactions accurately and efficiently while maintaining a clean and organized workspace
• Effectively communicated with customers to recommend specialty drinks based on their preferences
• Collaborated with team members to ensure smooth operations during busy periods
• Assisted in training new baristas on drink preparation techniques and customer service protocols
• Participated in regular taste tests to evaluate the quality of coffee beans from different suppliers
• Maintained inventory levels by restocking supplies as needed to prevent shortages or delays in service
• Followed health and safety guidelines to maintain cleanliness in the cafe area at all times Party host/ thrower
Bad Kidz LLC-Brooklyn, NY
Present
We curate and throw parties at venues to fit 300+ people. We book dj’s and artist on our own. We also book vendors as well to fill the spots.
Personal Stylist
Freelance-Brooklyn, NY
Present
I do editorial styling as well as on set styling for models in fashion shows. I have worked on set styling last year NY fashion week of 2022, for a brand that is based in argentina. I do personal styling as well for friends, as well as help come up with concepts for shoots. I have styled a hand-full of artists for music videos as well, I take my work very seriously even though I only started a year ago I am working on building my portfolio.
Pet Sitter/Dog Walker
Diva Dogs and Cats-Brooklyn, NY
September 2023 to Present
I get booked to walk dogs for high profile individuals, I also get booked to take dogs to groomers appointments, vet appointments, and as well as sit them and feed them. We work with high maintenance dogs and cats or animals with difficulties as well as puppies. We train dogs and cats if needed as well! Barista
Uptown coffee bar-Nyack, NY
July 2024 to January 2025
• Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
• Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
• Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
• Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
• Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
• Collaborated with team members to create new seasonal beverage offerings that increased sales by XX%
• Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
• Handled cash transactions accurately while following company policies regarding cash handling procedures
• Participated in regular staff meetings to discuss improvements in operations and share feedback from customers
• Assisted in the development of standard operating procedures (SOPs) for efficient workflow in the coffee bar
• Implemented strategies to upsell additional items such as pastries or merchandise to increase average transaction value by XX%
• Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Pet Grooming Assistant
Diva Dog and cat-New York, NY
October 2023 to January 2025
• Assisted pet groomers in bathing, drying, and brushing dogs and cats of various breeds
• Maintained a clean and organized grooming area to ensure a safe and comfortable environment for pets
• Handled scheduling appointments, answering phone calls, and providing excellent customer service
• Prepared grooming tools and equipment for each appointment to ensure efficiency
• Followed specific instructions from pet owners regarding their pets' grooming preferences
• Ensured the safety of all animals during the grooming process by using proper handling techniques
• Administered basic first aid when necessary, such as cleaning minor wounds or applying antiseptic ointment
• Assisted with nail trimming, ear cleaning, teeth brushing, and other basic grooming tasks as needed
• Provided support during difficult or anxious situations by comforting pets with gentle handling techniques
• Maintained accurate records of each pet's grooming history and any special requests or concerns from owners
• Collaborated with groomers to identify potential health issues or abnormalities in pets' skin or coat condition
• Managed inventory of grooming supplies and notified supervisor when restocking was needed
• Implemented new organization system for storing supplies which reduced time spent searching for items by XX%
• Trained new employees on proper bathing techniques, breed-specific cuts/styles, and customer service protocols
Brand Ambassador
SHOWFIELDS-Brooklyn, NY
November 2022 to August 2023
I was a seller, in my position I had to sell products to customers. Me and other employees had to reach a goal of how much is to be made every hour! We had to reach a certain amount of sales everyday! Cashier/Barista/Cook
Davidovich Bakery-Manhattan, NY
April 2023 to July 2023
Had to prep and prepare foods for the second worker when they come in, restock certain items. Take online, over the phone, and in store orders. Setup displays for bagels and pastries/etc... for the morning! I also had make sandwiches, and lattes and cappuccinos Sales Representative
260 Sample Sale-New York, NY
February 2023 to June 2023
My position here was to help customers with their needs. I had to help style customers, and answer questions based on sales. Also organize clothing racks by size and gender. We would merchandise the store based on gender and size from incoming designer sales that we ran. Food Runner/Busser
Ana Bar & Eatery-Chelsea, NY
January 2023 to June 2023
My main focus at this job is to greet customers and make them feel welcomed into the store. I also work on the cash register make fresh smoothies and juices and help run food! New York Fashion Week Intern (Runway Stylist)
Aguirrrre-CDMX
October 2022 to June 2023
I was an on call runway stylist for the Aguirrrre 2022 Runway show. I helped models with jewelry accessories, as well as fixed pieces on models such has hand sew rips. I’ve also worked on call for Lakras 2023 Runway show last year for New York Fashion week which was a big show! Pet Sitter/Dog Walker
Wag!-New York, NY
June 2019 to June 2023
I was able to walk dogs daily as well as groom and sir dogs in the clients home. I have a lot of experience with cats as well, I am currently fostering a litter of kittens and I’ve been doing this for over 3 years now! Catering Server/Barista
Ana Bar and Eatery-New York, NY
September 2021 to March 2022
I worked as a catering server for events thy were off sight. We had to prep displays before serving guest, as well as make sure we pick the right amount of garments, necessities, and gloves as needed. I also worked as a barista in the cafe area of Ana bar & eatery. Event Server/Bartender
Ana Bar and Eatery-New York, NY
November 2021 to February 2022
My role was to cater to events thrown in our restaurant. We worked with brands such as Louis Vuitton and Gucci as well as press and influencers. We would take drink orders and serve drinks to the guest of the event as well as go around with appetizer for guest. Waitress
Waffle House-Greenville, SC
August 2019 to March 2021
Had to bust tables, take orders, call out orders, do to go orders and work at register. Vendor Manager
Blueberry kids-Newark, NJ
July 2017 to September 2017
Me and my siblings had our own company where we sold healthy drinks. We would go to different events to vend as well!
Fashion styling/Design
Bad kidz-Nyack, NY
Bad Kidz is a collective me and my siblings own, we branched out into making a brand and designing clothes. We up-cycle thrifted pieces and turn them into something more interesting. We have done 2 shoots so far where I was able to style all of the models from head to toe ! Instagram: @bad.k1dz_
Education
Some college in Art history
Portland State University
High school diploma in Fine Arts
Nyack Senior High School - Nyack, NY
September 2019 to June 2020
Skills
• Grocery store
• Pet care
• Project management
• Google Suite
• Retail sales
• E-commerce
• Childcare
• Pet Sitting
• Negotiation
• Medical terminology
• Social media management
• Photography
• Branding
• Cooking
• Animal handling
• Animal care
• CRM software
• Dog handling
• Sales
• Load & unload
• Cash register
• Barista Experience
• Technical support
• Content creation
• Cash handling
• Typing
• Documentation review
• Baking
• Busser
• B2B sales
• Leadership
• Dog training
• Epic
• Analysis skills
• Fashion retail
• Hospitality
• Data management
• Transportation management systems
• Animal restraint
• Veterinary experience
• Coffee Experience
• Customer relationship management
• Merchandising
• Painting
• Interior design (2 years)
• Bartending
• Upselling
• Pet grooming
• Horticulture
• Supervising experience
• Creative writing
• Windows
• Customer service
• Time management
• Restaurant experience
• Pet sitting
• Front desk
• Inside sales
• Barista experience
Certifications and Licenses
Certified Dental Assistant
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