Customer Service Support

Tissheena White

***********@*******.*** 484-***-**** Warner Robins, GA

SUMMARY

Seasoned professional with 16 years of experience in customer support, adept at enhancing customer experience and satisfaction. Expertise in resolving complaints, processing financial transactions, and maintaining data integrity. Seeking to leverage customer service skills as a Customer Service Specialist.

WORK EXPERIENCE

HomeSafe Alliance LLC Remote, MI

Specialist, Call Center Jan 2025 – Present

Accurately process orders and maintain up-to-date client records, facilitating efficient account management and data integrity

Provide proficient customer service by promptly addressing inquiries and resolving complaints, ensuring client satisfaction and retention.

Provide proficient customer service through phone, email, text and chat

Stay self-educated through our portal to maintain the most up to date and accurate information

Assist with claims

Provide assistance on setting up accounts for Service Member

Provide one call resolution

Concentrix Remote, FL

Customer Advisor II Jan 2018 – Jan 2025

•Provide proficient customer service by promptly addressing inquiries and resolving complaints, ensuring client satisfaction and retention.

•Accurately process orders and maintain up-to-date client records, facilitating efficient account management and data integrity.

•Administer financial transactions, including the management of payments and issuance of refunds, to uphold company financial procedures.

Keystone Credit Services Reading, PA

Collections Specialist Jun 2010 - Dec 2017

•Managed multi-line phone operations to engage with clients for debt collection, ensuring professional communication and adherence to regulatory guidelines.

•Utilized skip tracing techniques to successfully locate debtors, facilitating the recovery of outstanding payments, particularly in the sphere of medical billing.

•Assessed client accounts to establish appropriate payment plans and prepared documentation for potential tax garnishment proceedings when necessary.

•Updated and maintained accurate client and debtor records, employing skip tracing techniques to locate individuals for effective debt collection and payment processing.

EDUCATION

Alvernia University

Bachelor's Degree, Addiction Studies

May 2006

Reading Area Community College

Associate's Degree, Business Administration

Nov 2003

SKILLS

Typing Speed: 50 Words Per Minute • Technical Skills: Proficient in Various Data Entry Applications Including

Database Systems, Windows Programs, Microsoft Office Suite, AS400, and Medical Billing Software. • Personal

Attributes: Hardworking, Dedicated, and Loyal. Quick Learner With a Desire for Professional Growth. Effective Both

Independently and as Part of a Team. • Remote Work Experience: Proven Ability to Work Efficiently in a Remote

Setting. • Communication • Empathy • Problem-solving • Computer Proficiency • Fast-paced Environment

Contact this candidate