Loss Mitigation Senior Management

Suzanne E. Douglas Page * of *

SUZANNE E. DOUGLAS

NMLS # 1189205

** ******** **, ***** *****, NY 11050

Mobile: 201-***-****

Email: *******.*******@*****.***

LinkedIn: http://www.linkedin.com/in/suzdoug/

PROFILE

Commercial portfolio management group, partner with peers, work independently. Service, maintain and perfect client relationships, collaborate with senior management, loan officers, private bankers, accounting, loan servicing, portfolio management. Risk assessment. CMPS-certified mortgage planning specialist, MLO, loan expeditor, financial underwriter, portfolio manager, credit risk manager, credit analyst, underwriter, loss mitigation, loan modification, remedial workout/default specialist, short sale and asset recovery and liquidation, professional with broad based banking experience including OREO maintenance and disposition, FAS 114, risk rating loans, foreclosure litigation. SBA, Commercial & Residential RE. Bankruptcy. Incorporates a proactive approach with optimism and agility to change. Compliant in all respective areas of responsibility. Reduce default ratios. Superb work ethic and judgment. Ensure loan requests are resolved with urgency. Works under pressure and in short timelines. Strong multitask, organizational and computer skills. Excellent written and oral communication skills. Problem solver with strong analytical skills and ability to master new concepts quickly with meticulous attention to detail. Delivers a high-quality work product. Articulates and interacts effectively with auditors, clients, attorneys, RE Agents, Developers, third parties. Committed to the organization’s goals and mission with passion, ambition, and the ability to advance to leadership roles.

PROFESSIONAL EXPERIENCE

FLUSHING BANK, COMMERCIAL BANK. UNIONDALE, NY

OREO SPECIALIST & SPECIAL ESCROW RELEASE, LOC ADVANCES - Portfolio Management Group June 2017 – April 2025

• Administered the release of funds pursuant to special escrow agreements. Reviewed all loan documents, settlement statements, GL reports, and closing memos. Obtained and reviewed supporting documentation to confirm all special escrow agreement conditions were cured. Ordered re-inspection and engineer reports, obtained certificates of occupancy, AIA reports, residential and commercial leases/estoppel certificates, SNDA agreements, Certified DHCR, pulled HPD & NYC DOB violations, compare current rent roll to prior rent roll to track trend, PDF printouts from internal loan servicing systems. Processed full releases of funds, partial releases of funds based on AIA reports and engineer inspections of work in progress, partial release of funds based on specific cured conditions if there was a hardship. Applied special escrow funds to UPB when requested by senior management due to a foreclosure.

• Generated the detailed memos and transmittal forms, submitted generated ADOBE PDF package which included detailed memo and transmittal, escrow agreement, supporting documents as proof conditions were cured, to senior management (VP/SVP/SEVP) for approval to release special escrow funds per policy and procedure. Uploaded transactions to ARCHER to transfer funds internally, confirmed escrow release completed, re-inspection fees were paid, advised borrower same, saved final package. Generated and maintained special escrow and debt reserve excel tracking report, daily, m/m and yr/yr. The average yearly requests reviewed was 300 and average amount of funds release was $10MM. Average single release ranged between $5,000 to $1MM.

• Proactively collaborated and developed relationships with CRE/RMU borrowers, management companies, attorneys, inspectors, engineers, portfolio management, credit analysts, loan officers, loan origination team, personal bankers and senior management.

• Requested and reviewed required yearly financials. Reviewed annual loan reviews (ALR), loan documents, appraisals, confirmed note covenants and required account minimum balances were met, collected monthly payments, non-usage fees and minimum required balance shortages, ensured loans were in good standing, resolved any quality control issues if found.

• Processed Debt Reserve Account unlock requests, reviewed last ALR LTV & DSCR and if any 1-10 risk rating classification fluctuation, 1 being excellent - 6 being watch, confirmed required account balances, Reserve Agreement termination requirements, generated a new debt service coverage ratio (DSCR) based on current operating statement or certified tax return, and a current rent roll, confirmed the loan and the Note covenants were in good standing. If required, confirmed three to six months of 90% monthly rental income was collected and deposited into operating account. Submitted the recommendation for account unlock packages for approval, confirmed account was unlocked, notified borrowers and saved completed pdf file.

• Responsible for LOC Advances for CRE and RMU loans, monitored maturity dates, trend analysis of most recent ALR, obtained current financials, generated new DSCR, confirmed note covenants were met, confirmed 1st mortgage loan and LOC loans were in good standing (DMI and MISER). Confirmed water/sewer and RE taxes were current. Generated LOC advance request ADOBE PDF packages with memo, transmittal and supporting documents for approval which also included MISER PDF printouts. Uploaded transaction to ARCHER and confirmed completion. Advised borrower same. Save final ADOBE packages, updated and maintained LOC excel tracking report m/m and y/y. The yearly average was 70 LOC advance requests and $20MM advanced. Average single advance ranged between $25K to $3MM.

• Responsible for OREO properties, updated legal status on OREO tracking weekly and committee reports for properties acquired, properties sold at auction, auctions pending, auctions canceled, foreclosure judgments pending. Attended attorney monthly meetings with foreclosure collections team. Advertised OREO properties available to investors, obtained required documents to generate upset bid prices, obtained sales contracts, oversaw the disbursement of proceeds from properties sold at auction, generated holding cost budgets, 1099 forms and loss recognition. Conducted site visits and completed site visit reports.

• Oversaw the appointment and termination of managing agents for receivership properties, and updated receivership tracking reports. Reviewed monthly receivership reports of income, expenses and tied out to account balances.

• Ensured all transactions were compliant, met policy and procedures for perfect internal and external audits year over year. Made recommendations which helped improved policy and procedures. Improved process increased number of approvals monthly which contributed to the senior manager’s approval limits increasing significantly.

• Post closing portfolio management and bank special projects as needed. Suzanne E. Douglas Page 2 of 3

INVESTORS BANK, INVESTORS HOME MORTGAGE MELVILLE, NY Senior Loan Officer – Certified Mortgage Planning Specialist CMPS November 2016 – June 2017

• Residential mortgage loan originator – Licensed in NY.

• Proactively reached out to clients and prospects to drive business. Built relationships with trusted advisors with strong external centers of influence that consistently referred new business and broadened new client exposure to drive business to the bank.

• Conducted in depth financial reviews utilizing my diverse knowledge in various aspects of mortgage lending and loan products to uncover the best mortgage solution to fit the clients’ financial and real estate needs.

• Calculated income, DTI, LTV, complete application, priced loans, forwarded complete loan packages to the processor and underwriter.

• Work closely with Trusted Advisors, clients, internal partners including the commercial and business loan team, processors, underwriters and closing teams throughout the mortgage process to ensure the bank met or exceeded the clients’ expectations.

• Attended closings, sponsored open houses and relevant events, belonged to LIBOR, AREAA, LIREIA, Queens Chambers.

• Computer Programs included Destiny.

LYONS MORTGAGE SERVICES, INC. ASTORIA, NY

Business Development Manager September 2014 – November 2016

• Residential and Commercial mortgage loan originator and expeditor – Licensed in NY.

• Priced loans, analyzed income for W-2 and self-employed borrowers, analyzed rental income, pre-approved clients, generated disclosures, packaged loans, collected fees, opened and placed loans with processor and underwriter, obtained approval, forwarded commitments, cleared conditions, attended closings.

• Worked closely with clients and trusted advisors through the mortgage process to meet and exceed their expectations.

• Sponsored open houses, attended relevant events, belonged to Queens Chambers, AREAA, LIREIA, LIBOR.

• Programs included Point and Pricing.

LAW OFFICE OF ERIC HABIB, ESQ., P.C. Great Neck, NY Mortgage Resolution Specialist & RE Development Assistant, P/T December 2012 – November 2014

• Represented clients on Loan Modifications (HAMP).

• Negotiated short sales on distressed properties.

• Conducted due diligence to market or purchase properties to renovate.

• Assisted real estate attorney in preparing closing documentation for clients and attend RE closings.

• Assisted in preparing necessary documentation for landlord/tenant evictions.

• Assisted in the management and maintenance of rental properties. JPMORGAN Garden City, NY

DU Underwriter Training, P/T March 2013 – June 2013

• Participated in 90-day automated underwriting training for conventional HARP, DU, LP and Chase products for cash out or no cash out refinancing with or without subordinate financing.

• Underwrote single family, multi-family, condo and co-op properties.

• Calculated income, assets, liabilities and made necessary adjustments.

• Generated 1084 spreadsheets for self-employed, rental income and un-reimbursed income. CITIGROUP INC. New York, NY

Remedial Management Analyst AVP III – Special Asset Recovery Group December 2010 – February 2013

§ Underwrote all Citi Private Bank high net worth workouts on Trusts, LLC’s and individuals with bank exposures $1.5M to an excess of

$20MM. Negotiate terms with borrowers, implement policies and procedures, in compliance with new regulatory requirements.

§ Performed credit analysis of financial package and supporting documentation such as P&L statements, personal & corp. tax returns, accounts, income, expenses and rental streams. Analyzed appraisals, LTV, lien position, status of RE taxes, note and title documents.

§ Concluded qualified terms, formally recommended the approval or decline to senior management through supporting documentation and dialogue on modification agreements, forbearance agreements, short sales/soft notes, payment plans, and foreclosure process. Kept in guidelines of 31% monthly mortgage payment ratio. Effectively assessed risk and optimized tools for decision-making (Bank owned programs).

§ Capitalized or deferred past due, escrow taxes, collect upfront funds, liquidated PAM funds and applied accordingly, obtained secured accounts, evaluated reduced interest rates. Recommended and tracked write-downs.

§ Recommended exceptions and obtained internal counsel approval. Alerted bank of strategic defaults and short sales not in bank’s interest.

§ Worked closely with senior management and virtual teams to ensure the compliance of approvals and declines to completion, created and maintained client workout files. Ensured hard files reflected soft files in appropriate systems (primarily DRI, Filenet and OCS).

§ Monitored the entire Citi Private Bank 90+DPD bucket, including CMI CPB (bank exposures under $1.5MM) workouts, foreclosures, and bankruptcy procedures. Make recommendations on collection and mitigation if needed. Designed and implemented monthly delinquency status tracking reports. Monitored and helped maintain month to month default ratio reports.

§ Ensured risk and return results met with the bank’s standards and collective goals in connection with the management of 30-90+ DPD. Escalated issues as needed.

§ Proactively reduced the 12-month average default ratio. The 30+ average was 1.9% with a 12-month high of 2.4%, to 1.6% in October. The 90+ average was 1.0% with a high of 1.2% and a low of .09% in October. Suzanne E. Douglas Page 3 of 3

§ Identified opportunities to increase effectiveness and efficiencies in day-to-day job responsibilities and enhance skills and professional development through exceptional internal training.

§ Followed fair lending policies and anti-money laundering compliance requirements to protect the bank and its franchises.

§ Anticipated issues and offered practical solutions to protect bank assets, advise management on estimated losses, recommended write-offs, and set upset bids for foreclosure auctions based on FAS 114. WOORI AMERICA BANK New York, NY

Loss Mitigation / Asset Recovery and Liquidation/ Collections AVP & Internal Audit Officer AVP Jan. 2002 – Dec. 2010

§ Conversant in SBA purchase money guaranty recovery, equipment seizures, equipment liquidation, Chapter 13 workout plans, forfeitures, condemnation proceedings, OREO property marketing, holding cost, and carrying value.

§ Analyzed credit on commercial and residential loans in default to determine workout strategy. Worked with outside counsel to supervise and review all phases of the litigation process in connection with foreclosure judgments, non-asset money judgments, complaints filed against the bank, settlement agreements, reinstatement and forbearance agreements, salary garnishes, fraudulent transfers, note acquisitions, and insurance claim recoveries.

§ Responsible for obtaining and analyzing offers from investors for note acquisitions through the approval and closing process, including the assignment of mortgage and initial confidentiality agreement.

§ Handled loan workouts and collection of non-accruals, managed charged-off loans, and made significant recoveries to increase loan loss reserve accounts.

§ Experienced in depositions, hearings, oral arguments, interrogatories, mediations, and court testimony.

§ Performed special investigative audits and present to senior management and the audit committee, assist in all aspects of the internal audit process and completion of the annual audit plan, and made recommendations to bank management on internal controls and safeguards, the accounting system, and regulatory and legal compliance

§ Incorporated the policy and procedures of the parent bank, National Penn Bank into Panasia Bank, including software programs, the loan approval process and the management of the existing portfolio.

§ Monthly, Projection, Pipeline, Closed Loans, Renewals, Watch Loan, Declined and Withdrawn Loan Reports. Monitored and remedied past due and charged off loans. Loan work out and litigation.

§ Trained branch AA's the collection and portfolio management procedures. Analyzed and implemented training for retail loan products. Assisted Auditors and OCC. Remedied CRA Issuance. EDUCATION & TRAINING

Colorado Mountain College Glenwood Springs, CO - Business Management New Jersey Real Estate Sales Licensed Referral Agent and Appraisal Certified Wildwood Financial Group, Ltd. Equipment Leasing Training Amembal, Deane & Associates, Dallas, Texas Euromoney Lease Training BSA and Internal Audit Trained, 2009

Advanced experience in Lending and Microsoft Programs; Excel, Word, PowerPoint, Outlook 2013 - 90 Day formal DE / automated underwriting training with Chase 2014 - Registered with the NMLS – Passed the SAFE MLO – National UST Exam – NY MLO licensed - not active 2017 - CMPS – Certified Mortgage Planning Specialist ACTIVITIES & SPECIAL INTERESTS

Renovating RE as a Landlord and Investor

Active with Board & Property Management Company on investment property Family, wealth management, physical fitness, organic food, fashion, art, interior design, architecture, estate executor

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