Logistics Manager Customer Service
Resume:
Christopher F. Simpson
Apt ***
Bayonne, NJ 07002
********@*****.***
551-***-**** cell
CAREER PROFILE
Distribution/Inventory Support/Customer Service
Goal-oriented Logistics Manager offering extensive experience in computer/peripheral parts control and distribution for high-profile computer companies. Accomplished in forward planning, meeting/exceeding customer/corporate expectations, and delivering results; skills which are easily transferable to a variety of industries. Adept at assessing client needs, as well as defining requisite resources. Strong communicator. Interact effectively with individuals at all levels of an organization and from diverse cultures. Considered the “go to guy”. AREAS OF EXPERTISE
Attention to Detail
Analytical
Problem-Solver
Organization and
Prioritization
Material and
Inventory Control
Initiate Cost-Containment
Policies Interactive,
Motivational Leadership
Multiple-Project
Management
Time Management
/Meet Deadlines
Stock Control
Systems/MS Programs
CAREER HISTORY & SELECTED HIGHLIGHTS
All Covered. IT Services from Konica Minolta. New York, New York, 2015 – 2024.
• Technician dispatch, assigning work tickets from Remedy, Service Next and Shared Service Now to engineers for onsite visits to multiple clients, scheduling of same, handling of UPS Shipments and receipts, office services duties and liaison with building management.
COMPUCOM/COMPUTACENTER, New York, New York, 2014 – 2015
• Logistics Associate responsible for PC parts loans and returns, HDD storage and cataloging while working for worldwide banking firm. Also performed laptop staging and deployments and oversaw move add change (MAC) work within the firms multiple office locations.
KEY SYSTEMS, New York, New York; 1996 to 2013
Logistics Manager with responsibility for distribution/disposition of product, customer issue logs, problem resolution and escalation, continuous improvement, and generation/distribution of monthly, quarterly, and annual reports for this 3rd party maintenance company providing service and parts to major computer suppliers.
Effectively and productively coordinate off-site parts management with inventories of over $1.5 million and successfully meet requirements for inventory support for 24/7 operations
Maintain up-to-date knowledge of parts inventories at numerous client locations
Achieved excellent customer satisfaction ratios and consistently receive outstanding performance evaluations
Build, mentor and manage professional, proactive, and productive teams
Provide detailed reporting and solutions to both internal and external customers
Track receipt of returned parts, record deficiencies, report on defective parts DIGITAL EQUIPMENT, New York, New York; 1985 to 1996 Logistics Associate; 1987 to 1996 managing parts for total solutions for computer service company
Reorganized stockroom layout, efficiently indexing over $1 million in revolving inventory
Liaison with technicians and management in coordinating available parts for service work
Quickly resolved issues both internally and externally
Monitored department performance
Mailroom Clerk; 1985 to 1987
MILITARY
UNITED STATES NAVY, Various locations
E4 Aviation Administrator, 3rd Class
Honorable Discharge October, 1985
EDUCATION
Corporate sponsored training includes, Time Management, Stock Control System, and other business related seminars and workshops
Columbia High School, South Orange, NJ
Graduated 1981
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