Help Desk Network Engineer

James Fleming

*** ******** **.

Salisbury, NC ***47

(C) 919-***-**** (H) 704-***-****

**************@*****.***

OBJECTIVE To obtain a position as a Network Engineer James Fleming has a Computer Science Degree and 8+ years of diversified experience, mainly with Operation Support (both internal and external customers). James was the primary operation support specialist at his current employer where he supported 2 help desk. Responsibilities include assisting users with questions/issues, maintaining and testing various applications, phone support, etc. Technical background includes: Active Directory, Exchange, Power Shell, VPN and MS OFICE, SharePoint, VOIP, UNIX/LINUX He is available to interview immediately and can start within 2 weeks of an offer.

He has an active EOD security clearance. Strengths include supporting internal customers as code architect and external as functionality and configuration expert. COMPUTER SKILLS

Hardware: Windows, Toshiba, Dell/EMC SAN hardware, miscellaneous PC hardware, IDE hard drives, SCSI devices, Direct Attached Storage,Mac Software: Microsoft Office Suite, Excel, Symantec Antivirus, Watch guard Firebox System Manager 8.0 Languages: C++, XML, NET, HTML, MS SharePoint, CA Service Desk

Operating Systems: Windows 2000/2003/2007NT/XP, DOS, UNIX, Linux RedHat Linux DB2 Cognos SystemX Pure Systems

Database Platform: Oracle 8.0, Developer 2000, Microsoft Internet Information Server, relational database Management Systems (RDBMS), Central Quarantine Server 8.0, ACT! 2000 database Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, DSL/Cable, hubs, routers (Cisco IOS), cabling, SMTP, POP3, NAT, VPN, VLAN, RIP, Ethernet 802.11, LAN/WAN At least 1 year experience in Functional knowledge of MS SharePoint

• At least 2 years experience in Functional knowledge of CA Service Desk

• At least 2 years experience with DNS and DHCP at enterprise level

• At least 1 year experience with VoIP at an enterprise level

• At least 2 Years experience with UNIX / LINUX scripting SUMMARY OF QUALIFICATIONS

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.

• Developed personal web page (http:// ecommerce-webdesig.yolasite.com) for college design contest.

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• Identifies resources needed and assigns individual responsibilities.

• Manages day-to-day operational aspects of a project and scope. Reviews deliverables prepared by team before passing to client. Effectively applies methodology and enforces project standards.

• Prepares for engagement reviews and quality assurance procedures.

• Ensures project documents are complete, current, and stored appropriately.

• Program included a two year network support and software development training.

• Data Management Experience in System Integration, Enterprise Information Management, Data Governance, Data Warehousing

WORK EXPERIENCES

September 2019-Present Preferred Pro Solutions

• Provide technical phone support for issues such as lack of connectivity, password reset, software troubleshooting (MS Office Suite), email account set up or modifications, and general IT issues.

• Document all activities in a ticketing (tracking) system.

• Provide a high level of service to resolve all issues in a timely manner.

• Provide Hands on experience with Windows support, VPN and Active Directory.

Assist in monitoring the environment and resolving issues u August 2013-2019 HCL Technologies Of America- Help Desk Analyst Level II

• Document all activities in a ticketing (tracking) system.

• Provide a high level of service to resolve all issues in a timely manner.

• Provide Hands on experience with Windows support, VPN and Active Directory.

• Assist in monitoring the environment and resolving issues utilizing available knowledge reference documentation.

• Provided Tier 1 and Tier 2 support to business/government enterprise

• SharePoint 2010 and 2007

• SharePoint Services/Portal Server

• Windows Server

• Microsoft Networking and Support

• Microsoft Office Suite Share Point

• Managing and checking the overall server health and functionality

• Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection

• Analyzing and reporting upon SharePoint usage and activity

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• Moving/copying sites

• Supporting network load balancing needs and ensuring its correct operation (NLB)

• Regular review, clean-up, management and configuration of SharePoint accounts and sites.

• Setting up alerts and enforcing policies.

Jun 2011- April 2013- Hewlett Packard -Operation Analyst

• Assisted with enterprise-wide system maintenance and change implementation.

• Ensured that emails were up to date, basic troubleshooting and reported problems to supervisor.

• Proactively searched for issues and provided solutions to prevent problems from occurring in area of responsibility including patch management. Performed basic analysis of functional service requirements. Assisted in monitoring the environment and resolving issues utilizing available knowledge reference documentation.

• Applied technical knowledge to operate and administer infrastructure or software platforms of moderate complexity.

• Ensured configuration management database entries were complete and accurate.

• Provided Tier 1 and Tier 2 support to business/government enterprise.

• Documents SharePoint configuration and architecture

• Supports Intranet sites built on SharePoint 2010 and SharePoint (MOSS) 2007

• Manages system security, system patching and upgrades

• Deploys custom developed and third-party SharePoint solution packages.

• Configures SharePoint services and settings.

August-July 2008-2010 -Assistant Network Engineer-The Downtown Middle School

• Help set up and maintain computer stations and software for Plato and Study Island training programs.

• Help set up and maintain the Learning Studio computer stations.

• Assisted with basic troubleshooting, backup, and archiving.

• Help install and improve computer software and network equipment.

• Assisted in supporting corporate applications; internal corporate servers, user desktops, etc.

• Created network and email accounts for new users.

• Set up computers for new users and ensures delivery of equipment to users in different locations if necessary.

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• Help answer all trouble calls/emails and enters work orders into our tracking software.

• Assisted in administering and maintaining local and web-based versions of tracking software.

• Assisted in the administration and maintenance of Internal Systems programs such as Invesco, Saleslogix, Epicor, and ADP as well as operating systems used.

• Assisted with the inventory management of software licenses, software, hardware, and other IT supplies.

June-August 2006-2008 Loftin Enterprises- Summer Intern Web Designer

• Adhered to coding standards defined by technical management.

• Accurately employed development tools for website.

• Established responsible deadlines and personal work plans.

• Developed personal web page with construction company for Loftin Home Improvement Assisted with web design for Burney and Burney Construction Company.

Set up Firefox Computer system for office.

Donated abilities and time to area not for profit entities that required technical abilities in creation of web pages.

2008-Internship with Greensboro Sportsplex Greensboro, North Carolina.

• Interacted with customers

• Helped set up and maintain work stations and software

• Assisted with basic troubleshooting, backup and archiving

• Interacted in meetings about future plans for company SENSITIVE COMPARTMENTED INFORMATION(SCI) DoD

Obtained security clearance for compartmented access to sensitive data including cryptography, overhead reconnaissance, communications, intelligence or nuclear stockpile information.

CLIENT MANAGEMENT

• Initiated a project to create an e-commerce processing platform to handle orders from different sources and to facilitate the creation of new offers that would use a shared core to reduce construction time.

• Worked with various business units to products online through various ecommerce initiatives; A/B split-testing of stand-alone offer pages to determine the most effective method for delivering a marketing message.

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SEARCH ENGINE MARKETING

• Conducted analysis to determine the best way to pay for traffic to rd.com so that the campaign would pay for itself from the additional ad revenue earned from CPM advertising.

• Worked closely with the project team that create web site so that SEO best practices were followed.

• Managed a team of web developers and graphic designers in the design and implementation of a three-tiered web-based subscription management system that enabled corporate buyers to order magazines and journals for different people from different office locations.

RELATED

COURSE WORK

• Information Processing Application

• Micro Economics

• Business Communication

• Human Resource Management

• Strategic Management and Web Design

• Introduction to Java

• Cisco

PERSONAL DATA

• Earned 45% of college expenses through part-time work

• Received the Merritt award for participating in the all county band

• Volunteered one hundred hours of community service for the homeless shelter in Jacksonville, North Carolina

• Outstanding Leaders Award North Carolina A&T

• Who's Who Among American Colleges and Universities

• Mentor for Boys and Girls Club

REFERENCES UPON REQUEST

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