Customer Service P O

JOY-ANN LUMLEY

Galloway District

Bethel Town P.O.

Westmoreland 876-***-****

******************@*****.*** ******************@******.***

OBJECTIVE

To achieve a managerial position in a successful firm.

SKILLS AND ABILITIES

Customer Service

Active Listening

Great written and verbal communication

Teamwork and collaboration

Organizations

Time Management

EXPERIENCE

2025- Tryall Resorts Housekeeping

Ability to work independently and in a team

Speed and efficiency

Knowledge of cleaning products and equipment

Problem-solving skills

2024-Secrets Resorts&Spa Housekeeping

Excellent communication skills

Eye for detail

High level of accuracy

2023-2024HOUSEKEEPING, RIU PALACE (MONTEGO BAY)

Cleaning rooms and common areas, such as lobbies and hallways.

Making beds, replacing towels, and replenishing toiletries.

Vacuuming carpets and disinfecting bathrooms.

Attending to guests' requests and needs, such as providing extra items or information.

Maintaining an inventory of essential supplies and reporting any shortages.

2022 ITEL BPO TECHNICAL AGENT,

Responded to incoming customer requests for products, services and company information.

Utilized customer service software to manage interactions and track customer satisfaction.

Processed customer service orders promptly to increase customer satisfaction.

Maintained up-to-date knowledge of product and service changes to provide accurate information.

2021-2022 LongPort Aviation Security

Carry out security screening of passengers and baggage in accordance with the latest CAA regulations.

Other security duties including but not limited to Patrols, Access Control & I.D. Checks, and vehicle searches.

Provide and maintain an excellent standard of customer service.

2021-2019 MarksMan Limited SECURITY GUARD

Communication Skills. Communication is at the heart of any security professional's duties

Observation and Surveillance

Physical Fitness

First Aid & Emergency Response

Legal Knowledge

Customer Service Skills

Conflict Resolution

Problem-Solving Abilities

2018-2019 Suncape Resorts& Spa HOUSEKEEPING

Carried out daily cleaning tasks in guest rooms and common areas.

Ensured all rooms were cleaned to a high standard.

Assisted with guest requests promptly and courteously.

2017 El Greco Resorts& Spa HOUSEKEEPING

Housekeeping Training from Heart Trust

EDUCATION

2005-2011- Farm Heights Basic School

2011-2016 Maud McLeod High School (School Leaving Certificate) ( 7 CSEC) Principles Of Business,

Office Administration, Mathematics, English Language,Integrated Science, Education Document

Preparation Management and Social Studies

2016-2017 Seaford Town VTC

Housekeeping Level 3.

COMMUNICATION

Good Communication skill, Leadership, Excellent Problem Solving, Emphasize, Focusing, Safety, Cleanliness,

Time Management, Flexible, Good Customer Services, Interpersonal Skill, Housekeeping Hard Skill Refine

Organizational Skill, Make Customer Happy and Billing Report

REFERENCES

Justice Of the Peace Justices Of The Peace

Mr. Fitzroy Ottey Miss. Beverly Campbell

Argyle Mountain Bethel Culloden Whitehouse

Town P.O. Westmoreland

Westmoreland

Tel: 876-***-****. Tel:876-***-****

Contact this candidate