Data Entry Call Center

*** ************ ******, *******, *** Jersey, ****9, United States

609-***-**** • *********@*****.***

Spring Paul

SKILLS & COMPETENCIES

Adobe Creative Suite (Photoshop,

Illustrator, InDesign)

Logo & Brand Identity Design

Digital & Print Media Design

Content Management & Social

Media Branding

Strategic Planning & Project

Coordination

Investigative Research & Report

Writing

Data Entry & Record Keeping

Process Documentation &

Compliance Management

Microsoft O ce Suite (Word, Excel,

Outlook)

Internal Systems & CRM Tools

Client Communication &

Relationship Management

Team Leadership & Sta Training

Time Management & Prioritization

Adaptability & Stress Resilience

Detail Orientation & Organizational

Skills

Problem Solving & Critical Thinking

Professionalism Under Pressure

Con ict Resolution

Visual Merchandising & Inventory

Management

HR Support (onboarding, training,

payroll documentation)

EDUCATION

Moore College of Art & Design, Philadelphia PA

BFA, Major, Graphic Design

Minor, Business, 2015

EXPERIENCE

Independent Freelance Graphic Designer

Self-Employed – Trenton, NJ 2014 – Present

• Collaborate with clients to design custom logos and promotional materials tailored to brand identity.

• Manage visual branding strategies across print and digital platforms.

• Oversee and maintain clients’ online presence, ensuring cohesive brand representation.

SSD Resolutions Process Coordinator

Educational Testing Service – Princeton, NJ Dec 2020 – Dec 2024

• Investigated testing irregularities by coordinating with school administrators and academic institutions.

• Maintained detailed records of findings using internal data systems.

• Communicated resolution outcomes to schools, students, and families with professionalism and sensitivity.

• Provided tailored guidance to schools for future compliance and prevention.

• Coordinated accommodations and retesting for students with disabilities within the SAT and AP programs.

Assessment Operations Support (Temp Assignment)

Educational Testing Service via Adecco – Ewing, NJ Oct 2019 – Dec 2020

• Conducted preliminary investigations into testing irregularities.

• Delivered resolution updates and actionable recommendations to stakeholders.

• Supported data integrity and process improvement initiatives within assessment operations.

Research Intern

New Jersey Institute for Social Justice – Newark, NJ Jan 2019 – Aug 2019

• Executed qualitative field research and conducted interviews with nonprofit leaders.

• Organized and facilitated panels and focus groups to gather community insights.

• Synthesized data into actionable reports to inform policy recommendations. Department Supervisor

Babies ‘R’ Us – West Windsor, NJ Feb 2018 – Jul 2018

• Led a team of 20–30 associates, driving daily operations and customer satisfaction.

• Managed inventory control, shipment processing, and visual merchandising.

• Oversaw store opening/closing procedures and cash handling operations. Office Assistant to HR Director

Toys 'R' Us – Lawrenceville, NJ Oct 2015 – Feb 2018

• Supported HR functions including candidate screening, interviewing, and onboarding.

• Tracked employee attendance and processed payroll documentation.

• Facilitated new hire training and maintained compliance with company policies.

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