Customer Service Specialist

Philip J. Ranaudo Page *

*** *** ***** *****

West Chester, PA 19380

Cell – 484-***-****

**********@*****.***

Experienced Sales/Customer Service & Retail Specialist

Dynamic, results-oriented sales and customer service specialist with an outstanding background in retail sales and customer service. Proven leader with the ability to manage multiple assignments and ensure their timely completion. Excellent verbal communication skills and considerable mathematical ability. Strong background in telecommunications, retail management, and strategic planning. Recognized numerous times for excellent and courteous in-store customer service and product knowledge. Technical background in Microsoft Word, Excel and PowerPoint. Moderate knowledge several other computer programs including Adobe Acrobat, Outlook and various internet programs. Outstanding skills include organizational, leadership and the ability to create a return customer. 17+ years in sales & customer service and would like to transition into management, assisting others on how to give the best experience possible.

Core Competencies

Sales Strategy & Business Development ● Cross-Functional Communication ● Mathematics ● Business Management

Advanced Customer Service / Human Relations ● Data Analysis & Performance Review ● Verbal/Written Communication

Organization ● Project Management ● Content Editing ● Financial Modeling & Forecasting

Professional History

Comcast/Xfinity (2021-2025)

Comcast Business Account Manager (2022-2025)

Retain business customers by mining and growing accounts through solution based selling and account management via the telephone.

Make outbound calls to accounts to achieve sales quota metrics.

Prepares sales documentation, activity reports and forecasts, as required.

Creates proposals for customers related to the proposed solution and new sales opportunities.

Develop customer relationships through regular customer contact via the telephone.

Drive both sales growth and account retention by introducing various products and services available through Comcast Business.

Document effectively and accurately conversations and contact information into client management system.

Work with customers to minimize down-grading or leaving Comcast.

Ability to function in a closely monitored environment, including continual monitoring of customer calls and productivity levels.

Xfinity Mobile Customer Support Manager (2021-2022)

Bring customers and technology together by educating them on the benefits of our services and products

Develop customized packages and program renewals for customers based on diverse wants and needs

Identify customer needs, problem-solve concerns, and improve customer satisfaction

Understand the program needs of our client and stay on track to meet or exceed program goals

Maintain updated customer information on a regular basis and acquire extensive industry skills by attending client conferences to connect customers to the latest products and services

Customer Interaction rating was 95%+ during my time before transferring to Business Sales

Philip J. Ranaudo Page 2

Previous Professional Experience

Verizon Wireless, Glen Mills, PA & Virtual (2016-2020) - Solutions Specialist

Between sales and customer service, repeatedly awarded for customer interaction and selling with integrity

Worked closely with leadership on how to drive sales while retaining current customer base

Transitioned to over the phone customer service/sales after the beginning of the Covid-19 crisis; Store closing resulted in tough decisions

Customer Interaction rating was 90%+ during tenure, over the phone and in person

Brandywine Valley HVAC, West Chester, Pennsylvania (2015 - 2016) – Service Dispatch/Sales

Scheduling, routing, debriefing the service technicians throughout the day

Providing excellent customer service by educating customers on the company’s services

Organizing financial accounts for new customers

Providing customers with service agreement information, ensuring loyalty for years to come

Wells Fargo, Westtown, Pennsylvania (2011 - 2014) – Teller, Sales Representative

Went three quarters of making the gold standard for Sales and Service; received extensive training on how to succeed in an under-performing atmosphere due to location and excelled; Began training on various banking procedures as well as understanding the nature of becoming a licensed banker.

Extensive knowledge of the banking industry has been gained from this position.

Left to take care of my grandmother, who passed away.

GameStop, Exton, Pennsylvania (2007 - 2011) – Assistant Manager

Ensured the competency and success of the store through extensive multitasking ability and management of employees. Among the various responsibilities that were bestowed, surpassing sales goals, quality customer service (especially in the area of information/courteousness) and meeting other internal standards were among additional items which were routinely met; Sales goals were in the top 5% of the company; Supervised largest east coast game releases of all-time (Halo 3, Call of Duty series); Recognized numerous times for customer service and store preservation which includes two letters.

Education

Business Administration Major, History Minor at Delaware County Community College.

Graduated from B. Reed Henderson High School, 2005, carrying a 3.5 GPA. Received numerous certifications in Microsoft Office and for Future Business Leaders of America.

Technical Proficiencies

Software: Microsoft Office Suite (Excel, Word, PowerPoint), Microsoft Dynamics, Salesforce, various other proprietary systems; Computer Software experience goes back to MS DOS.

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