Risk Analyst Management

Candace Galbraith

******@*****.*** 214-***-****

Little Elm, TX 75068

PERSONAL SUMMARY

Experienced Operational Risk Analyst with a strong track record of identifying, assessing, and mitigating risks related to processes, systems, personnel, and external factors. Proven expertise in executing thorough risk assessments, managing issue remediations, leading change initiatives, and driving continuous process improvements in alignment with enterprise risk frameworks. Recognized for project management, critical thinking, intellectual curiosity, effective communication, and a proactive, solutions-oriented mindset. Skilled at fostering collaboration across cross-functional teams and influencing stakeholders to embed effective risk management practices.

EMPLOYMENT HISTORY

Operational Risk Analyst – Single-Family Operational Risk

Fannie Mae Nov 2019-Oct 2024

Built and maintained strong relationships with first line business process owners, providing leadership and expertise in risk and control design to drive improvements, enhance risk profiles, and implement effective control environments

Planned and executed comprehensive Risk and Control Self-Assessments (RCSAs) for first line business partner processes, identifying risks, control gaps, and improvement opportunities while assessing inherent risk levels, likelihood, and residual outcomes to ensure alignment with risk management framework and business objectives

Coordinated the identification, documentation, and resolution of risk and control issues by partnering with issue owners and stakeholders to conduct root cause analyses, implement corrective actions, and ensure timely issue remediation and closure

Performed change management initiatives with first line business partners, conducting thorough analyses of process, personnel, and technology changes to identify potential unmitigated risks and previously unidentified controls

Led deep dive engagements with first line business partners to identify opportunities for improvement, and assess new business processes, risks, and controls, ensuring effective design and implementation

Collaborated with the second line of defense to ensure quality and consistency in risk management activities, including RCSAs and Issue Management, aligning efforts with enterprise policies and guidance

Delivered comprehensive training to first line business partners on risk identification, assessment, and issue management processes, fostering a proactive and robust risk culture

Supported first line business partners in assessing the adequacy and effectiveness of procedures by conducting annual reviews to ensure ongoing alignment with compliance requirements

Coordinated required reporting and documentation for internal audit activities, ensuring accuracy, completeness, and timely delivery to support audit readiness and compliance standards

Introduced Key Indicator (KI) requirements to business partners, to monitor, report, and manage operational risk and impacts, due to changes in organizational structure, technology, financial, legal, and/or regulatory environments

Implemented the roles of Asset Portfolio Manager and Data Steward for End-User Computing (EUC) tools, training business partners on EUCs, and completing registration, change and retirement processes in MyServices/Configuration Management Database (CMDB)

Led continuous improvement initiatives by clearly communicating objectives and monitoring progress to optimize processes, boost operational efficiency, and enhance accuracy and effectiveness across business functions

Operational Risk Analyst, Credit Portfolio Management Program Office/Project Management

Fannie Mae Feb 2014-Nov 2019

Identified, reported, and managed loss events and issues for business partners

Managed lifecycle of End-User Computing (EUC) tools: registration, training, and retirement

Maintained Delegation of Authority (DoA) documentation for business partners

Non-Technical Project Manager – NSO Management Strategic Planning and Analytics

Fannie Mae May 2012-Feb 2014

Led inter-agency contingency planning project for MERS with Freddie Mac

Oversaw FHFA recommendation certification and managed document retention processes

Created process maps for business partner processes

Standardized departmental SharePoint site templates

Project Analyst – NSO Business Transformation Office

Fannie Mae Jan 2012-May 2012

Managed and led Documentum Record Retention Program, including training and reporting

Reviewed business partner procedures to ensure compliance requirements

Monitored and maintained headcount and departmental hiring budget, providing monthly reporting to leadership

Project Analyst – NSO Special Assets

Fannie Mae Mar 2011-Jan 2012

Developed tracking and control remediation tools for RCSA

Managed EUC inventories, departmental reporting, headcount budget, and continuity planning

EDUCATION

Bachelor: Business Administration in Marketing - Abilene Christian University

SKILLS

Skilled in Risk Management, Change Management, Issue Management, and Project Management

Strong relationship-building and communication skills, fostering collaboration across teams and stakeholders

Strong work ethic, thrives on challenges, and curious to understand and improve business processes

Experienced in designing, coordinating, and delivering training for less experienced team members and larger groups

Collaborative team player with a proven ability to influence colleagues and business partners effectively

Skilled at managing multiple priorities, meeting deadlines, and adapting under pressure

Highly self-motivated, organized, detail-oriented, and quick to learn new concepts and skills

APPLICATIONS

Risk Management Software - GRC Tools/Risk Works/Archer

Microsoft Office (Excel, Word, PowerPoint, Outlook, and Teams)

SharePoint, Visio, Tableau and Report App

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