Data Center Call
Resume:
Mary Gaino
Gaffney, SC *****
*********@*****.***
Professional Summary
Results-driven Data Center Supervisor with 13 years of experience in banking and customer service. Proven ability to manage teams effectively, ensuring operational efficiency and accuracy in data processing for 150 banks. Skilled in resolving issues, auditing, and maintaining compliance, with a strong focus on customer satisfaction and team performance. Seeking to leverage expertise in a call center representative role to enhance customer interactions and support. Work Experience
Data Center Supervisor
Jack Henry & Associates-Oklahoma City, OK
January 2024 to Present
Manage a team of 8 employees.
Data entries for 150 banks.
Memo post banks entries to allow same day availability . Open cases and work cases for banks and data center. Make corrections and deletions.
Interact with banks daily when issues arise.
Pull Receipts for all banks.
Work multiple spreadsheets daily.
Review the teams work.
Answer emails.
Ensure all work is balanced with the Federal Reserve. Work 3rd party and Fed banks.
Call Center Representative
Jack Henry & Associates-Monett, MO
December 2020 to January 2024
Take calls for over 150 banks.
Walk through online banking issues and navigating the multiple online platforms. Open cases for issues for the bank if issue could not be resolved by call center. Go through statements with customers and check for deposits and provide balance. Trouble shoot Debit card issues.
Deposit Operations Assistant
FIRST SOUTH BANK / FIRST CITIZENS BANK & TRUST-Spartanburg, SC July 2011 to November 2019
Monitored accounts and bank activity for fraud.
* Processed wires.
* General Ledger Reconcilements.
* Audit and exam preparation.
* Compliance.
* Handled fraudulent cases.
* Prepared deposits.
* Entered cash orders into the system.
* Processed Check returns for customers and the bank.
* Monitored checks and signing limits for employees.
* Research for customers.
* Monitored accounts for fraud and irregular activity. Administrative Support
EMILY RAY-Spartanburg, SC
September 2009 to June 2011
Provided backup support for customer service and production and managed the outlet store.
* Set up the jewelry every month for 3 day store opening.
* Open and closed the outlet store.
* Prepared the deposit.
* Entered orders into the system.
* Provided Return Authorizations for customers.
* Answered calls and took orders from retail customers.
* Scanned jewelry and ensured all orders were correctly shipped.
* Cleaned jewelry and placed hoops on cards.
Administrative Manager
LOWES COMPANIES, INC-Spartanburg, SC
February 2005 to April 2009
Managed a team of 30-45 employees depending on the season. Dealt with customer issues and ensured the best customer service was given on a daily basis from all employees.
* Handled all of the billing at the store level.
* Verified accuracy of all reports on front end and receiving for auditing purposes.
* Ensured all employees time entered correctly on a daily basis.
* Processed payroll every Saturday.
* Tested the front end quarterly to ensure all merchandise being scanned properly to prevent theft and keep inventory in balance.
* Entered hours and sales daily to track performance and ensure we were trending and forecasting correctly.
* Held daily morning meeting to update employees on any policy changes, previous day's sales, daily budget, daily specials and offers, and also to inform of any employees compliments from customers.
* Walked daily safety reports.
* Reconciled any credit card disputes.
* Managed the cash office and reviewed all paperwork to prevent theft and track overages and shortages from registers.
Revenue Auditor
EXTENDED STAY HOTELS, INC-Spartanburg, SC
August 2002 to February 2005
Communicated both in writing and verbally with the property and district managers to resolve issues and discrepancies with the Sales Audit site packs.
* Processed and validated deposits for accuracy, avoiding fraud and theft.
* Verify accuracy of adjustments and credits processed on guest folios.
* Review daily reports to ensure accuracy of financial data.
* Prepare journal entries.
* Review bad debts to determine if the debt is truly collectable from the guest or site accounting errors.
* Review and reconcile credit card out of balances.
* Analyze revenue related transactions to detect fraud and nonconforming accounting practices.
* Reclass all tax exempt entries to the appropriate account. Front Desk Manager
YARROW RESORT HOTEL AND CONFERENCE CENTER
2001 to 2002
Managed a team of 30 at the front desk off 300 room resort.
* Handled group billing and reservations for Salt Lake Olympics and Sundance Film Festival.
* Resolved guest complaints and credit card disputes.
* Scheduled front desk, night audit, bellmen, concierge, and reservations associates.
* Completed accounting processes for several departments.
* Processed end-of-month reports for tax accountability. Night Audit Supervisor
2001 to 2001
Supervised five employees on night shift. Scheduled employees.
* Resolved customer complaints, which improved morale and customer service.
* Balanced café, pub, and room charges for accuracy.
* Processed direct billing, ensuring accurate payments. Education
BA in English
Limestone College-Gaffney, SC
June 2000
Bachelor's in Italian Music & Opera
International College Studies-Genoa, Italy
August 1996 to May 1997
Skills
• Account Reconciliation
• Scheduling
• Synergy
• Outlook
• Office Management
• Timekeeping
• Forecasting
• Auditing
• Jaguar
• Microsoft Word, Works, Office, Excel & Outlook
• Customer Service
• Night Audit
• Billing
• Journal Entries
• Silverlake
• Credit Analysis
• Shipping Receiving
• Genesis
• Cobra
• Sharepoint
• Dependable, responsible individual with a background in banking, retail, accounting, and the hotel/ hospitality industry. Strong interpersonal communication and organizational skills. Ability to work independently as well as in a team environment. Experienced with:
• Nitevision
• Inventory Control
• Operation
• Logistics
• General Ledger Accounting
• Accounts Payable
Contact this candidate