Support Engineer Power Bi
Resume:
Thomas E. Hooks
Woodbridge, VA 22192
********@*****.***
*******@*****.***
Summary:
Software Trainer, Instructor, Training Specialist, Support Engineer, and Software Test Engineer with over 20 years of experience. Experienced in providing training, support, testing, consulting services and training development, Searcher, Supervisory experience.
Core Competencies:
•Instructional Design & Delivery • Federal Procurement & Compliance
•Remote Training Platforms (WebEx, Teams, Zoom)
•Software support
•Microsoft Office 365 Suite & Power BI
•Courseware Development & Lesson Planning
•Knowledge Management & SharePoint
•SQL, Oracle & Data Reporting
•Project Leadership & Team Mentorship
•White-Box Testing & QA Methodologies
•Document Management
•Visual Basic
•CAD/CAE
Professional Experience:
United States Patent and Trademark Office (USPTO) 1/2008 – Present
Information Technology Specialist
Title: Instructor III
•Search Strategy support and training.
•Train Power BI and Power Pivot
•Train and Support Patents End to End (PE2E) AIS DAV, OC, Search Remote/live.
•Train all levels of MS Excel, Word, Outlook, Access, PowerPoint, Visio, Project Remote/Live
•Developed lesson plans.
•Support Examiner Corps by taking control of hotline, chatroom and answering questions from examiners.
•Microsoft Access database management.
•Mentor new ITRP recruits.
•Developed and taught small 15-minute classes.
•Deputy Patent Hoteling Program (PHP) Lead where I assisted updating PHP information.
•Deputy Project Leader of all Non-Patent Telework training.
•Deputy Project Leader for Excel Training.
•Project lead for MS Project training.
•Train other trainers in delivery techniques for the demonstration of AISs.
•Lead projects to update the teleworkers training courseware.
•Work with Office of Chief Information Officer (OCIO) Service Desk to resolve examiner’s issues.
•Perform supervisory duties (Timekeeping, Evaluations, etc.)
•Recent training is done remotely via WebEx or MS Teams.
•Create various reports by contact management.
Software: PE2E, Teams, WebEx, Windows, MS Office Suite, Visio, Project, Access, Power BI.
Océ North America 9/2006- 1/2008
Customer Training Representative
•Conducted customer training on Océ Wide format plotter, Océ Narrow Format printers, and plot submission and driver software.
•Scheduled training sessions.
•Provided pre-sales and existing customer support.
•Implemented Software.
•Trained fellow peers in my area of expertise.
•Provided consulting services with wide format plotters and software.
Software: Print Exec Workgroup, Power Logic Controller, Account Center, Reprodesk, Océ Publisher, printer drivers.
Philip Morris USA, Richmond, VA. 1/2004 – 9/2006
Computer Aid Design Support Engineer
•I am part of a CAD management team. Supporting IT side of Computer Aid Design/Engineering
•Designed Computer Aided Engineering (CAE) software usage standards for Engineering.
•Trained and supported all users on the CAE software and Drawing Management Software (DMS) in use by PMUSA.
•Implemented software upgrades.
•Created training and presentation material on DMS and Quality Systems Procedures
•Implemented new DMS and CAE policies and procedures, and designed software upgrades.
•Prepared lesson plans and obtained training materials.
•Provided management support, software upgrades.
•Performed software migration, testing, and installation.
Software: MicroStation, Solid Edge, AutoCAD, Visio, Inventor, Momentum Livelink and other in-house software programs
INTERGRAPH CORPORATION, Huntsville, AL 3/1986 – 12/2002
Senior Support Engineer (1997-2002)
•Managed the courseware development project and instructed SmartPlant Review (3D plant visualization software). Trained sales staff details of the product operations after major release.
•Assessed personnel existing knowledge and skills via testing and evaluation.
•Instructed all MicroStation classes.
•Instructed Autodesk’s AutoCAD 2000 basic class, Visualization (3D modeling) and drafting software such as Intergraph's SmartPlant Review and SmartSketch
•Managed classroom (machine and software installation)
•Scheduled classes in-house and at customer’s site
•Provided customer support for SmartSketch, SmartPlant Review and MicroStation (CAD software). Software certification
•Provided software consulting services.
•Provided software upgrade training to Application Engineers in the field ● White box software testing and evaluation.
Software: MicroStation, AutoCAD, SmartPlant Review, SmartPlant P&ID, SmartSketch, SQL Windows NT, Visual Basic, MS Project, MS Access, and other in-house software.
Senior Technical Instructor (1991-1997)
•Instructed MicroStation, AutoCAD R14, Intergraph’s SmartSketch, Modelview, Adobe Photoshop, Premier and Sound Forge.
•Manage the courseware development project of MicroStation 3D and MicroStation for Mappers courseware.
•Project manager for SmartPlant Review training development ● Provided software support for a host of proprietary software.
•Presented technical material at trade shows.
•White box software testing and evaluation
•Developed and taught AutoCAD classes for government clients.
Customer Engineer (1986-1991)
•Certified, trained and supported Intergraph Vectorization (I/VEC) software and Intergraph Symbol Character Recognition (I/SCR) software.
•Served as Unix Administrator for our group.
•Worked as software release engineer during software implementation at customer site.
Education /Training
Bachelor of Science in Computer Science, Minor in Mathematics. Alabama A&M University Normal, AL.
•Graduate courses in business. Project Management Course.
•Océ TDS400-800, Reprodesk (1.6, 2.0), Print Exec Workgroup
•TCP/IP
•Presentation Skills
•PMP Test Preparation course
•CISSP Test Preparation course
•Plethora of self-help, business skills, and technical courses via webinars, online courses, and other remote training.
Extra CV:
IBM
Feb 1985-Nov 1985
Lawrence Livermore National Laboratory
(Intern) Summer 1984
Wright Patterson Air Force Base
(Co-op Student) Sept 1981- August 1983
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