Customer Service Representative
Resume:
Marcella (Marcie) Ryerson
Customer Service Representative - Sales Development Coordinator
Portland, OR 97229
********.*******@*****.***
Creative thinking. Flexible and adept at assessing opportunity.
Initiative-taking, Organized, and excited to see the big picture. Wholesale, Retail.
Effective communication. Works well in both team and self-guided work. Multi-task sustained challenging work in a fast-paced work environment. Customer Service. Integrity. Knowledge and experience in food service, sales and distribution. Strong ability to recognize priorities. Team up attitude Self Motivated.
Work Experience
US Foods
Customer Service Representative 2 / Sales Coordinator March 2021 to June 2025
Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers with response to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Respond to product inquiries from customers. Share new or additional services or products with customers. Pricing detail and allowances.
Compared disputed merchandise with original requisitions and information from invoices then prepare invoices for return credit and debits.
Obtain and examine all relevant information to assess validity of complaints and to determine possible cause and resolve.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers, Local and National Sales team. Respond to delivery/routing questions and issues from customers.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.
Proprietary programs. Moxi, SOUS, SODS, EDGE, Prism, Salesforce, Tandem. Microsoft Word, Excel.
Advantage Sales and Marketing/ Mars Wrigley
Sales Representative February 2020 to September 2020
Contact customers to highlight on-going promotions and opportunities, up-sell, cross sell to improve slow moving items, solid communication.
Influenced local and regional decision makers at assigned client locations in effort to influence local and regional sales and buying strategies.
Respond to product and pricing inquiries, Customers and Territory Managers to actively support and execute plan of action and improve overall growth. Persuasive selling. Ensuring accuracy and receiving deadlines.
Leveraged and engaged the necessary resources to execute the action plan and consistently looking to grow volume through incremental retail activities.
Actively engaged at the store level. Pro-actively suggested POS positions
Scheduled and executed assignments to meet objectives.
Exceeded shelf A+ standards (Dates. cleanliness and brand awareness).
Leverage proprietary tools to answer pricing and demand questions quickly and accurately. Multitask with Excel, Microsoft word, email, text.
Temp position looking to fill a permanent position.
Core-Mark International, Inc.
Sales and Development Representative March 2019 to February 2020
Account management took actions that delivered Key Results by developing relationships with key customers both internal and external.
Team logistics-Routing and scheduling. Deliveries, Sales Team and merchandisers training and meetings
Customer Service took personal responsibility for continued professional development.
Scheduled and executed assignments to meet objectives by contacting customers for orders, add-ons, etc.
Respond to Customers and Territory Managers to actively support and execute plan of action and improve overall growth. Persuasive selling
Leverage and engage necessary resources, activate individual business plan.
Brand management, Wholesale, Consumer goods, Negotiate contracts and portfolios.
ACOSTA
Sales Lead
June 2017 to March 2019
Represent clients and customers in retail grocery stores. Built report and sustainability throughout consumer product community.
Execute sale objectives and provided superior sales results. CPG., Continuity of coverage
Merchandise, protect dates and set POS.
Customer Service
Assist Supervisors with new product and sales results. Displays and product execution to shelf.
Constant clear communication with supervisors and store management.
Meet and exceed client expectations with sales, promotions, product visibility and call coverage with schedule and execution.
Daily reporting transmitted with NARS system and email. 100% call coverage executed every cycle.
Crossmark
Senior Retail/Wholesale Sales Representative, Team Lead
June 2009 to September 2018
Lead team training/Supervising, Mentor. Management support
Engaged with influence and developed customer profiles, pricing strategies and executed displays at point of sale.
Generated daily reports and tracked sales for leverage.
Recognized, Interfaced, and exceeded the needs of the clients through sales and merchandising, (Fresh and packaged goods) Grocery and Big box formats.
Wholesale consumer Industry
Complete and Clear ownership of territories. Strong enabling ability to identify selling opportunities. Promoted sales and secured orders.
Established and maintained rapport with key store individuals while providing outstanding customer service and excellent communications, Reliability.
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