Project Coordinator Customer Support

NIMISHA SREENIVASAN

ADMINISTRATIVE & PROJECT SUPPORT COORDINATOR

********@*****.*** +971-********* Linkedin Spouse Visa Dubai, UAE Summary

Experienced Customer Support and Project Coordinator with over 8 years in IT, e-commerce, and business support roles. Skilled in managing CRM systems, handling customer communications, coordinating projects, and developing custom web applications. Experienced in managing online seller accounts on platforms like Noon and Amazon, as well as performing financial and administrative tasks. Strong ability to work with cross-functional teams and maintain client relationships to support business goals. Professional Skills

Customer Communication & Support CRM Management (Respond,io) Project Coordination Billing & Invoice Inventory & E-commerce Management (Noon,Amazon) Social Media Management (Fcebook, Instagram) Functional Testing Documentation & Reporting MS Office PHP (Codelgniter) HTML,CSS,JavaScript Basic Tax Preparation Work History

Basari Opticals LLC − Opticals June 2024 — Present Customer Communication & Support Coordinator Dubai, UAE

• Handle administrative operations, maintain internal documentation, and provide day-to-day employee support across departments.

• Manage the Respond.io platform and execute broadcast messaging campaigns for timely and effective customer outreach.

• Maintain and update the CRM system, ensuring accurate customer data and smooth operational workflows.

• Communicate with customers across various channels (phone, email, WhatsApp, in-store), resolving inquiries and service requests efficiently.

• Prepare and deliver regular customer reports and performance metrics based on management requirements.

• Draft and share business proposals, presentations, and client communication in support of sales initiatives.

• Lead customer support operations, ensuring consistent service quality, timely issue resolution, and high customer satisfaction.

Verbat Technologies LLC − Software Company May 2021 – August 2023 Account Consultant & Project Coordinator Dubai, UAE

• Managed daily financial tasks including preparation of invoices, payment/receipt vouchers, and petty cash handling, ensuring accuracy and compliance.

• Created and monitored weekly projected cash flow reports to support smooth operational planning.

• Monitored project work-in-progress (WIP) and issued client invoices in a timely manner to support revenue tracking.

• Followed up with clients via calls and emails to ensure timely payment collection and improved cash flow.

• Maintained staff attendance and leave records; prepared monthly salary sheets, end-of-service benefits, and coordinated HR activities such as visa processing, renewals, and cancellations.

• Tracked and monitored project activities, assigned tasks to internal teams, and assisted with schedule management.

• Communicated with clients throughout the project lifecycle, supported requirement analysis, and handled support/change requests.

• Performed functional testing of web and mobile applications, reported bugs/issues, and ensured quality standards were met.

• Maintained comprehensive project documentation, reports, and communication records. Basari Opticals LLC − Opticals August 2018 – May 2021 IT & E-commerce Specialist Dubai, UAE

• Developed a custom POS application for streamlined billing using PHP (CodeIgniter), HTML, CSS, and JavaScript, enhancing transaction accuracy and speed.

• Created and managed seller accounts on Noon and Amazon platforms, maintaining accurate product listings and managing inventory updates.

• Oversaw product listings and inventory control to optimize online sales and ensure availability across e-commerce channels.

• Managed and grew social media presence on Facebook and Instagram by planning and executing targeted advertising campaigns to boost brand awareness and customer engagement.

• Prepared tax documentation and filed returns in compliance with applicable regulations, ensuring timely and accurate submissions.

Sysfore Technologies Pvt. Ltd − Software Company January 2015 – December 2017 PHP Developer Bangalore,India

• Developed and maintained PHP-MySQL applications according to project specifications, ensuring robust functionality and performance.

• Collaborated with team members to design and implement efficient database structures aligned with project needs.

• Coordinated with web designers and project managers to ensure timely and accurate delivery of web solutions.

• Analyzed business and functional requirements to deliver customized technical solutions that met client objectives.

• Troubleshot and resolved code issues, enhancing and maintaining existing systems to improve reliability.

• Supported the full lifecycle of interactive web projects, including design, development, and deployment.

• Communicated directly with clients to gather requirements and provide updates, ensuring alignment with their expectations throughout development.

Morgan McKinley − Recruitment & Business Support Services July 2013 – January 2015 Data Processing Engineer Mahe,India

• Developed and maintained internal databases to support recruitment processes and candidate tracking.

• Provided day-to-day technical and administrative support to ensure smooth recruitment operations

• Utilized Microsoft Office tools (Word, Excel, PowerPoint) for data handling, reporting, and documentation

• Assisted in application installations and basic troubleshooting in Windows OS environments (Windows 2000, XP, 7).

• Performed additional operational tasks as assigned by management to support team productivity and workflow efficiency.

Education

B. Tech (Information Technology) 2010 – 2013

Rajiv Gandhi College of Engineering & Technology Puducherry, India Diploma in Information Technology 2010

Mothilal Nehru Govt. Polytechnic College Puducherry, India Language

English: Read, Write, Speak

Malayalam: Read, Write, Speak

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