Customer Relations Service
Resume:
Lori Junge
Pea Re
Coed
SKILLS
+ Money Handling
+ Customer Relations
+ Team motivation
+ Product and service
knowledge
+ Great communication and
people skills
PROFESSIONAL SUMMARY
Versatile and dynamic, great at multi tasking, proven track record being efficient at handling
problems or issues in a job. Have a proven track record adept in money handling and
fostering customer relations. Demonstrated ability to enhance team motivation and
leverage product knowledge for service excellence. Achieved significant improvements in
operational efficiency and customer satisfaction, embodying great communication and
people skills, taking pride in my job. 1am always eager to learn new skills and interested in
furthering my education to better myself in my new endeavor.
WORK HISTORY
June 2024 - Current
‘Shift Leader Cashier, Dairy Queen Restaurant, Glen Rose, TX
+ Waiting on customers, cashier duties, kitchen prep needed for each shift
+ Preparing orders and delivering to custamers in a timely manner while providing good
customer service making their experience excellent.
+ Keeping the restaurant stocked and clean during the shift making sure the next
employees are prepared to take over.
‘April 2021 - May 2024
Assistant Manager, Pizza Hut, ADT, Glen Rose, TX
+ Supervised day-to-day operations to meet performance, quality and service expectations,
+ Maintained a clean, safe, and organized store environment to enhance the customer
experience.
+ Developed strong working relationships with staff, fostering a positive work environment.
+ Monitored cash intake and deposit records, increasing accuracy, and reducing
discrepancies.
June 2022 - December 2023
Call Center Representative, Horizon Solutions, Glen Rose, TX
+ Worked remotely part time managing relatively high call volumes while providing
exceptional customer support and maintaining professional composure,
+ Handled customer calls w/inquiries, complaints and questions professionally and
effectively resolving issues when I could and ensuring client satisfaction at all times doing
what was necessary to handle the issues in a timely manner.
+ Had weekly meeting with supervisors and team to discuss the week, any issues or
‘questions needing addressed, or anything new to update.
June 2018 - April 2020
Home Health Caregiver, Private Family Employee, Glen Rose, TX
+ Assisted patients with dressing, grooming and feeding needs, helping to overcome, and
adapt to mobility restrictions
+ Assisted patients with daily living activities, improving their overall quality of life.
+ Performed light housekeeping duties to maintain a clean, safe, and organized living space
for patients,
+ Ensured timely transportation of patients to appointments or social engagements,
enhancing their ability to maintain an active lifestyle outside the home setting,
EDUCATION
Na, Business
Tarleton State University, Stephenville, TX
Completed the basic courses for any degree as well as well as Business, Speech and
Marketing courses before stopping college to raise a family
May 1983
HS Diploma
Glen Rose, Glen Rose, TX
Regular HS Diploma
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