Store Manager A Team

Resume

Entrepreneur

Personal details

Name Qaiss Nasseri

Email address *****.*******@*****.***

Phone number 020********

Address **** ********* ****, ***** ***********

Education

Bachelors Degree Business Technology

ITT Technical Institute, Springfield VA

General Studies Diploma

Annandale High School, Annandale VA

Employment

Jan 2024 - Present Store Manager

Mr.Tire Auto Service Centre, Fairfax

Managed a team of employees and provided leadership in all processes. Oversaw all personnel and daily operation.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimise operations.

Participated regularly in training programs to facilitate work. Developed goals and ensured achievement of same on a regular basis. Reviewed profit and loss statements and addressed areas that need improvement.

Ensured compliance to all company concepts and procedures. Addressed and resolved customer complaints to foster satisfaction and loyalty

Covered work shifts for absent team members as needed Jan 2022 - Oct 2023 Store Manager

NTB - National Tire & Battery Auto Centres, Fairfax Ensured sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of Lube and Tire services and other products of the automotive industry Support teammates in establishing and maintaining productive sales environment by training and developing teammates on all shop operations and guest services.

Ensured store is effectively staffed by managing the recruiting, hiring, training, scheduling, evaluating, discipline and development of employees. Ensured expense control through management of payroll dollars, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.

Coordinated with the marketing team and ensured necessary support. Maintained good customer relations to have loyal customers. Mar 2017 - Dec 2021 President

1Shuttle1 Executive Sedan and Shuttle Services LLC, Fairfax Positively interacted with all personnel, including drivers, upper management and IT department, which helped improve overall communication. Upheld company standards on car presentation, appearance, and driving standards.

Put together realistic budgets based upon costs and fees for successfully operating business.

Organised records of vehicles, schedules and completed orders. Ensures compliance with recruitment and selection policies and procedure and a commitment to diversity.

Proactively identified and solved complex problems that impacted management and business direction.

Feb 2012 - Jan 2017 Systems Administrator

Turn Around Appraisals LLC, Springfield, Va

Installed/ configured and managed all appraiser workstations, hardware, software Including upgrading OS and appraisal software. Provided comprehensive training to internal and off-site users to optimise systems maintenance and resolve recurring issues.

Conducted testing and troubleshooting for various software remotely and onsite to maintain operational readiness.

Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support. Setup and implemented database backups on sensitive data in order to back-up all reports and configured to use Titan Vault, as well as AlLa Mode Vault for Cloud Access to other workstations.

Feb 2005 - Jan 2012 Service Writer

Sunny’s Executive Sedan Service, Sterling VA

Orchestrated efficient car service for high profile clientele, government officials, media celebrities.

Conferred with customers about concerns with products or services to resolve problems and drive sales.

Exhibited high energy and professionalism when dealing with all levels of clients and staff.

Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.

Dec 2003 - Jan 2005 Sales & Communications Consultant Sprint PCS, Annandale, VA

Cold called and conducted face-to-face sales calls with customers and businesses.

Created detailed sales presentations to communicate product features and market data.

Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objective. Skills

Leadership

Strategic Decision-Making

Risk Mitigation and Management

Cost Control and Budgeting

Time Management

Good Communication skills

Customer Service

Coaching & Mentoring

Automotive Industry Knowledge

Inventory Management

Sales Management

Languages

English

Persian (Dari)

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