Customer Service Call Center

Jahniah Lansiquot

Orlando, FL 407-***-**** ******************@******.***

Objective

Motivated and results-driven professional with leadership and customer service experience in the food service and call center industries. Currently training for a Team Supervisor role at Wawa while pursuing an Associate of Arts in Psychology at Valencia College. Passionate about leadership, team development, and customer satisfaction.

Education

Valencia College - Associate of Arts (A.A.) in Psychology (Expected Graduation: [Month/Year]) Focus: Industrial-Organizational Psychology

Experience

Wawa - Team Supervisor Trainee

Orlando, FL 2025 to Present

- Completing leadership training focused on operations, staffing, inventory management, and customer service excellence.

- Developing skills in coaching, employee engagement, and store management to drive operational success.

Panda Express - Shift Leader

Orlando, FL 2022 to 2024

- Supervised team operations during shifts, ensuring high standards of service and efficiency.

- Trained and mentored new team members, improving team performance and morale.

- Managed cash handling, inventory, and compliance with food safety regulations.

- Resolved customer concerns, contributing to a positive brand reputation. Conduent - Customer Service Representative

Orlando, FL 2021 to 2022

- Handled high-volume inbound customer calls with a focus on first-call resolution.

- Maintained customer satisfaction through effective communication and problem-solving.

- Achieved performance targets in call quality, resolution time, and service ratings. Taco Bell - Crew Member

Orlando, FL 2020 to 2021

- Provided friendly and efficient service in a fast-paced environment.

- Nominated for the "Voice of Customer Service" award in recognition of outstanding guest interactions.

- Supported shift leads with food preparation, order accuracy, and cash register operations. Skills

- Leadership and Team Management

- Customer Service Excellence (Food Service and Call Center)

- Conflict Resolution and Problem Solving

- Staff Training and Development

- Communication and Active Listening

- Time Management and Organization

- Cash Handling and Inventory Control

- Basic Industrial-Organizational Psychology Principles Certifications

- ServSafe Food Handler Card (Valid)

Volunteer Experience

Panda Care Volunteer - Panda Express

Arnold Palmer Hospital for Children [Month/Year]

- Delivered meals and spent time with hospitalized children and their families during community outreach events.

- Supported the hospital's efforts to provide comfort and care to patients through organized activities.

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