Facility Management Client Relationship

CHANDRA PRAKASH DWIVEDI

Address- Sarita Vihar, New Delhi

Mobile No - 836-***-****

E-mail **************@*****.***

PROFESSIONAL OBJECTIVE

To be a part of a Professional Organization in area of facility service, Administration & Operations that provides a challenging career opportunity and an environment that enhances learning.

AREA OF EXPERTISE

Administration Soft service facility management Service Level Adherence Client Relationship Management Result Orientation Team Leadership Training & Development

EXECUTIVE SUMMARY

Being Estate Manager, the aim is to maximize profit with minimization of cost. The relevant cost components are analyzed and controlled while ensuring there is growth in the business month on month.

A competent professional with 11 years of experience in the areas of facility management, Administration, Soft service & 0pration, Client Management, Team Management and to ensure standard as per the SOP.

Exhibit excellent leadership in handling a large team for ensuring smooth operations in a 3.25 lakh sq-ft area.

Tracking, analyzing and driving the Key Performance Indicator (KPI) results and to maximizing profit.

SKILLS AND COMPETENCIES

Site Operations:-

Overseeing day-to-day operation of the site as well as setting client service standards and launching initiatives to ensure better service task achievement thru better client satisfaction and driving site profitability.

Monitoring and reviewing site performance on daily, weekly and monthly basis thru proper planning & execution

Implementing working SOP set by the organization, to ensure visible availability of the entire service range.

Reduce shrinkage & avoid vestige of stocks.

Meeting with estate owner to discuses there requirement plan and any upcoming events.

Preparing and maintaining estate budgets.

Managing maintenance, repairs and renovation projects on the estate.

Supervising all estate employees.

Training gardeners farmhands chefs and butlers.

Submitting insurance claims.

Handling agriculture activities and ensuring they use the land to its full potential.

Hiring contractors on behalf of the property owner.

Creating and implementing regular practices for daily estate operations.

Planning events and gatherings at the estate.

Team Management

To support in Monitoring, recruiting & training manpower thus ensuring quality deliverable.

Providing direction, motivation & training to the team for ensuring optimum performance.

Ensure the team is groomed properly and in uniform for better outlook of the site.

Managing Health & Safety, Security & Emergency systems thru regular detailed internal audits.

Customer Centrality

Maximizing client satisfaction level by on time delivery, monitoring client complaints and providing efficient services

Handling on-floor interaction with client for effective resolution of grievances and obtaining feedback.

Participating in Business Development &communities activities to create new vendor base &site promotion.

ORGANISATIONAL EXPERIENCE

Name of the organization : Mohan Energy Corporation Pvt. Ltd.

Location : New Delhi, Golf Link

Tenure : July 2021 to September 2024

Designation : Estate Manager

Responsibilities

Handling dual responsibility as ESTATE MANAGER including Operation management.

Responsible for all Housekeeping / Security Services matters of the property, to ensure that the premises are always maintained at the highest level of up keep from cleanliness and hygienic point of view.

Responsible for submitting daily, weekly and monthly reports to the client. Attending meeting with the client's representative and records their concerns, requirements.

To take a complete round of property on attending office and record the observation for taking corrective actions.

Responsible for planning the manpower placement as per the site requirement and HK practices. To formulate a comprehensive waste management programmed for site.

To ensure the training program is formulated and implemented.

To plan and provision the monthly consumables for housekeeping and maintain the record of daily issue and consumption.

To attend the house keeping complaint escalations and ensure that the daily complaints are closed on the same day.

To ensure that the chemicals used are safe for use and maintains the MSDS on the site.

To arrange required Beverages and Pantry consumables on monthly basis Administrative Role Follow up with procurement for procuring regular consumables for day to day requirement of site Managing help-desk with the help of help-desk executives

To manage different events, client visits, board room visits Imparting training to staff on different topics Invoice submission/follow up with finance team for timely payments to the vendors Making & submitting accruals/forecasting of expenses.

Making inventory of Housekeeping, stationary, beverages and maintenance consumables and order the same on monthly basis Cafeteria management.

Oversee the maintenance and upkeep of the estate's buildings, grounds, and infrastructure

Manage the budget for estate maintenance and make recommendations for improvements

Hire and supervise staff, including gardeners, maintenance workers, and security personnel

Ensure that the estate is secure and that all security protocols are in place and followed

Coordinate with contractors and service providers for work on the estate

Manage the inventory of equipment and supplies needed for estate maintenance

Ensure that all buildings and structures on the estate are up to code and meet safety standards

Develop and implement plans for landscaping and beautification of the estate

Coordinate with other staff members, such as housekeepers and chefs, to ensure that the estate runs smoothly and efficiently

Communicate regularly with the estate owner or owners to keep them informed of estate operations and any issues that arise

ORGANISATIONAL EXPERIENCE

Organization. : Omaxe Limited.

Location : Fridabad

Tenure : January 2016 to June 2021

Designation : Assistant Manager (soft service)

Responsibilities

Handling responsibility as ASST-MANAGER including Commercial Operations.

Responsible for handover of Residential Flats.

Responsible for Operations & Maintenance of the entire Residential Complex.

Manage relations with residents and handle their daily requirements

Update & Monitor maintenance schedule/timely completion of routine maintenance (Daily, Weekly) by technical staff, VFM Asset management and tracking of AMC, if any.

Supervise housekeeping staff and ensure Quality Control.

Conduct regular audit and maintain log of all maintenance/improvements required.

To ensure that all the personnel of all departments are quite familiar with the building layout plans, Area wise, Floor wise and its fire fighting and sprinkler systems, apart from their respective departments.

Receive complaints from residents about maintenance of the residential flats and take prompt actions.

Recovery of monthly bills of maintenance.

Manage DG & LT panel operators for standby power generation.

Handle various admin issues such as security related issues, control of casual visitors, parking of vehicles, club and gym management etc.

Creating a safe and comfortable working environment for employees and visitors.

Directing emergency vehicles and other traffic if a major incident occurs.

Preparing reports, MIS & other documents on safety requirements

Preparing security/ safety manual and policies & implementing security policies procedure and security operations in all plant

Taking care of mechanical HVAC, WTP, STP.

Testing of fire alarms, extinguisher & fire hydrant

Accurately reporting all incidents to senior managers.

All other duties delegated by GM facility Management.

ORGANISATIONAL EXPERIENCE

Name of the organization : Titan Industries LTD.

Location : Corporate Office Kalkaji

Tenure : June 2013 to January 2016

Designation : Asst. Manger (Administration)

Responsibilities

Asset Management

Manage and oversee assets belonging to the organization coming under the purview of Administration by preparing, tracking and updating records on a regular basis

Ensure smooth running of technical assets and the coverage of all such assets under appropriate maintenance-contracts; Develop norms of tracking service/maintenance reports in order to ensure timely and proper service is rendered by the vendors

Liaison with the vendors in case of equipment/asset breakdown to ensure minimal disruption and complaint.

Work with the Security supervisor and/or team-member handling the security portfolio to ensure asset-security as well as defining norms to prevent unauthorized asset/inventory movement.

Event Management

Plan, manage and organize in-house events after due negotiations and approvals (Town hall/ conferences/ family day/ annual day etc.

Work with the core-organizing team to understand expectations, participation-figures, event-design and schedule in order to develop and execute the checklist of arrangements to be made by the regional Business Services team

MIS and Reporting

Document, maintain and ensure adherence to the SOPs and procedures laid out for cafeteria management, housekeeping management, facilities management and administration

Prepare regular management report, incident report and vendor performance report.

Vendor Management

Ensure that a master vendor / supplier data-base is created, reviewed and updated on a periodic basis covering all the relevant details for the reference of concerned stakeholders.

Establish and maintain relationships with the vendors through ongoing liaising to achieve uninterrupted services

Develop and drive mechanism for effective vendor / supplier review & rating to assess quality, price & delivery on a periodical basis and provide inputs for change in vendor/ supplier

Travel Management

Managed Travel in corporate environment preferably International travel with knowledge of Visa processing

Dealt with reputed travel agencies

EDUCATIONAL DETAILS

Passed B.A. from Purvanchal University U.P. (2010)

Passed 10 + 2 from U.P. Board, Allahabad U.P. (2007)

Passed Matriculation (10th) from U.P. Board. (2005)

IT SKILLS

Well versed with MS Office,Excel, Power Point, Outlookand Internet Applications

PERSONAL DETAILS

Father,s Name : Sri Ram Lavat Dwivedi

Date of Birth : 1 st July 1990

Sex : Male

Marital Status : Married

Language known : English & Hindi.(Written and speaking)

Signature

Chandra Prakash Dwivedi

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