Customer Service Representative
Resume:
Melissa McCoy
*** **** ** *.*., Ruskin, FL *****
*********@***.***
Objective
Seeking a remote customer service position where I can utilize my experience, strong communication skills, and proficiency in Microsoft Office applications to provide excellent support and service.
Professional Experience
Broadway In Chicago – Customer Service Representative
September 2017 – 2020
Assisted customers with purchase decisions and resolved conflicts with supervisor support.
Maintained current product knowledge and communicated purchasing policies clearly.
Collected and entered complete, accurate customer data.
Processed phone and in-person orders using Ticketmaster POS.
Provided customer feedback on entertainment preferences and buying habits.
Handled incoming and outgoing calls with professionalism.
Resolved customer issues promptly and courteously.
Maintained a positive attitude and a genuine desire to help others.
Shiftgig – Catering and Event Staff
March 2016 – May 2020
Served and bartended at high-profile venues including convention centers, banquet halls, and country clubs.
Assisted in setup and breakdown of diverse event layouts.
Volunteered for training opportunities to improve skills and gain elite staff status.
Bisk Education – Education Specialist
April 2015 – January 2016
Guided prospective students in selecting schools and financial aid using complex CRM systems.
Handled student inquiries in a high-volume call center.
Met daily performance metrics for quality and productivity.
Recognized multiple times for outstanding performance.
Hillsborough Community College Bookstore – Clerk
August 2010 – January 2013
Oversaw inventory rotation, stock levels, and incoming shipments.
Gained extensive experience with point-of-sale systems.
Entrusted with handling large cash deposits.
Commended consistently for excellent customer service.
Skills
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
Strong interpersonal and communication skills.
Experienced with POS and CRM systems.
Proven ability to work in fast-paced environments and resolve issues efficiently.
Education
Hillsborough Community College
Completed coursework toward Counseling & Human Services Degree, 2013
East Bay High School
High School Diploma, 2008
References available upon request.
Contact this candidate