Business Analyst Quality Assurance
Resume:
Kelly D. Moore
Business Analyst
*************@*****.*** • LinkedIn Profile
240-***-**** • Houston, TX 77098
Highly analytical professional with extensive experience in leading user acceptance testing across major financial institutions, developing meticulous test plans, and serving as liaison between development teams and stakeholders to drive system enhancements and solutions. Recognized for translating complex business requirements into actionable user acceptance testing strategies utilizing industry-standard software, such as Encompass360 and Finastra. Proven track record of developing test scripts and managing end-to-end quality assurance processes, implementing/optimizing various loan origination systems, and leading cross-functional teams through system migrations, regulatory updates, and process improvements. Expert in conducting thorough business requirements analysis, creating detailed process documentation, and developing mobile applications using JSON and Microsoft Visio for streamlined mortgage processing. Proficient in managing and escalating system issues effectively to ensure seamless functionality and user satisfaction across diverse banking platforms. Passionate about leveraging analytical skills to optimize business processes and deliver robust technological solutions. Areas of Expertise
Business Process Analysis & Optimization
User Acceptance Testing (UAT) Leadership
Loan Origination Systems Implementation
Financial Services Technology Integration
Risk Management & Compliance
System Migration & Enhancement
Quality Assurance/Testing Automation
Agile & Waterfall Project Management
Enterprise Software Solutions
Team Leadership & Training
Stakeholder Engagement
Business Documentation
Technical Proficiencies
Development & Database Tools: JSON XML
Collaboration & Communication: WebEx Skype
Project Management & SDLC: SDLC Methodologies ITIL Framework Industry-Specific Platforms: Salesforce Spotfire Loan Origination System Encompass 360 Empower Finastra PhaseWare Software & Tools: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access) Microsoft Visio Team Foundation Server Microsoft Project SharePoint Professional Experience
Substitute Teacher Idea Public Charter Schools, Houston, TX 2023 – Present Facilitate classroom activities and maintain continuity in instruction during the absence of regular teachers, demonstrating adaptability and commitment to student development.
Business Analyst III BlackKnight Financial Services, LLC 2022 – 2023 Enhanced project delivery and technological upgrades in collaboration between end-users and IT consultants. Designed and executed comprehensive test plans, including system integration, readiness, and acceptance testing to validate application enhancements. Crafted detailed procedures, flowcharts, and consulting materials to optimize operational efficiency and resolve complex client product challenges. Delivered tailored project reports to clients, outlining observations, actionable recommendations, completed deliverables, and pending tasks. Facilitated cross-functional collaboration to ensure alignment between business objectives and technical solutions. Notable Accomplishments:
● Streamlined system design and implementation by conducting research to document client needs, including technological requirements.
● Strengthened UAT performance and team competency by directing analysis and providing training on best practices and guidelines.
● Improved business function evaluation by leveraging expertise in Encompass360 and Microsoft tools to develop test scripts and update user stories via Jira.
Senior IT Business Analyst / UAT Tester Pentagon Federal Credit Union 2020 – 2022 Collaborated with business stakeholders to identify and prioritize requirements in line with organizational goals. Bridged communication gaps between business units and development teams to streamline project execution. Maintained a detailed traceability matrix for requirements and contributed to the project change control process. Conducted workshops to gather and refine business needs, ensuring clarity and feasibility of project deliverables.
Kelly D. Moore
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Notable Accomplishments:
● Established a benchmark for quality assurance by founding and leading the first UAT team at PenFed.
● Increased operational efficiency by utilizing Encompass loan origination software to streamline daily tasks and enhance job functionality.
● Ensured compliance and operational excellence by orchestrating the companywide implementation of new Uniform Residential Loan Application requirements.
IT Business Analyst (Project) United Airlines 2019 – 2020 Led the enhancement of in-flight Wi-Fi functionality, coordinating with technology vendors such as Fiserv, Panasonic, and Viasat. Documented and refined technical business processes, ensuring a seamless Wi-Fi experience for passengers. Conducted comprehensive requirement gathering sessions with stakeholders to identify and scope business needs. Organized and facilitated workshops aimed at analyzing and improving business processes alongside cross-functional teams. Developed and disseminated training materials to assist in the adoption of new technical systems and processes. Notable Accomplishments:
● Achieved nationwide service reliability by resolving in-flight Wi-Fi outages through troubleshooting during actual flights.
● Accelerated digital transformation by leveraging DevOps to develop secure, high-performing applications.
● Improved workflow efficiency by mapping current and desired business process states, emphasizing hand-off points.
● Enhanced team collaboration by creating process-oriented training materials, communicating with both technical and non-technical teams. Business Analyst LyondellBasell 2019
Managed IT regulatory compliance, security, privacy standards, and data standards to enhance enterprise data asset value. Collaborated with senior management to oversee SharePoint and social media management initiatives. Notable Accomplishments:
● Ensured uninterrupted project delivery by serving as the sole Business Analyst on the team during a critical transition period.
● Strengthened internal communication by governing the company’s global intranet, including internal bulletins hosted on platforms, such as Salesforce.com, IBM, and Citrix.
Business Analyst Amegy Bank 2018 – 2019
Executed end-to-end testing of “dummy loans” through Encompass360 to validate updates and automated functionality. Conducted workshops to align processor needs with technological loan checklists integrated into E360. Developed and maintained reporting requirements for internal and external audits, ensuring compliance with underwriting guidelines and regulations. Facilitated meetings with business units to define and prioritize business requirements. Notable Accomplishments:
● Drove system enhancements and operational efficiency by serving as the lead expert on the LOS servicing platform.
● Addressed departmental needs by designing system improvements, including customizable features and client-specific workflows.
● Resolved complex E360 issues by authoring a solutions guide with actionable recommendations. Business / UAT Analyst Envoy Mortgage 2016 – 2018 Developed user acceptance test scripts based on business and functional requirements for production environments. Communicated with stakeholders to align the loan origination system (LOS) Finastra with business requirements. Investigated user errors, logged issues via a ticketing system, and escalated them to third-party technology partners. Notable Accomplishments:
● Utilized PhaseWare for issue tracking, project status updates, and ticket prioritization.
● Improved system change tracking and reporting by acting as a liaison between business and development teams.
● Strengthened project documentation by conducting sessions to build comprehensive business and functional requirements.
● Enhanced mortgage application accessibility through the development of mobile applications using JSON scripts and Microsoft Visio. Education
Bachelor of Science in Business Administration Fayetteville State University
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