Production Support Software Development

PROFILE

Senior IT professional with hands-on experience in all phases of Application Maintenance, Production Support, and the Software Development Life Cycle.

Extensive knowledge in requirements gathering, analysis, design, development, implementation, testing, integration, documentation, and maintenance of applications.

Served as a team leader or technical lead on most projects.

Ability to multi-task and work across applications covering development and production support projects.

Diverse technology background with the ability to quickly acquire new technical skills and business knowledge.

SOFTWARE

OS/MVS, z/OS, TSO, ISPF/PDF, OS/JCL, VSAM, IBM Utilities, IDCAMS, QMF, SPUFI, INTERTEST, XPEDITER, MS-DOS, MQ, IBM ADDI

LANGUAGES

PL/1, COBOL, CICS, DB2/SQL, JAVA

EXPERIENCE

09/2023 – 10/2024

IBM / Ginnie Mae

Brooklyn, NY

Applications Analyst – Mainframe Modernization

Analyzed Ginnie Mae Mainframe processes as a part of the IBM Mainframe Modernization team in order to assist with their remaining migration decisions. Created various statistical and assessment reports on modules written on COBOL, ASSEMBLER, DB2, JCL, CICS, and RPG by using the IBM analysis tool (ADDI). All collected information will help in providing a road map for Ginnie Mae to modernize the Mainframe application.

05/2017 – 07/2023

IBM at National Grid

Brooklyn, NY

Applications Developer

Responsible for application design, development, testing and production support for National Grid’s Customer Related Information System (“CRIS”). Performed detailed analyses of business processes and successfully implemented solutions in the company’s Enterprise Architecture. A primary technical go-to person for the billing system as well as an expert in CRIS processes including Transportation, Ledger Entry, and Payments. Successfully managed project teams consistently delivering highest quality results and meeting deadlines. Demonstrated the ability to understand client’s needs, proactively identify creative solutions and accurately assess scope of required resources (z/OS, PL/1, COBOL, CICS, DB2, VSAM).

Key Projects:

UWP CRIS Project:

Designed, coded, and implemented CRIS to ODS (Operation Data Store) data synchronization processes for web enabled accounts by using CRIS KED XML and MQ processes for the UWP (Universal Web Portal), a new front-end application. Design involved the introduction of new CRIS (OOPS) classes and related methods, the creation of new and replacement of old CRIS batch and online processes. Coordinated work with MuleSoft and .Net development teams. Project moved into production with high levels of client satisfaction.

Low-Income Project (NY):

As one of the Technical Leads, designed, coded, and implemented a new structure for the calculation and presentation of low-income discount bills. Developed the logic for rate changes at enrollment and unenrollment time, to and from the low-income program. Created new and modified existing CRIS online conversations to support the requirements for this project. Developed the ability to transfer low-income customer information from one account to another, while keeping low-income customers’ information in case the account became final.

05/2016 – 04/2017

IDC Technologies at PSEGLI

Long Island, NY

Consultant - Applications Developer

Customer Billing Enhancements – Paperless:

Led a small team tasked with the design, development, and implementation of new paperless billing features for PSEGLI – a regional electric utility company. Designed processes allowing an exchange of customer information between PSEGLI’s EBO (EBO - ENHANCED BILLING OPTION) system and the new vendor – KUBRA. KUBRA allows PSEGLI to send customers paperless bill images, provided by the EBO system, via email and presents them with new features such as online payments (z/OS, COBOL, CICS, JCL, DB2).

08/2011 – 04/2016

IBM at National Grid

Brooklyn, NY

Applications Developer

Key Projects:

Customer Choice ESCO Gas Management:

Led a team of software engineers implementing new requirements to provide customer related information from CRIS to the Gas Management system (service provider for Marketers). Analyzed business requirements and optimal way of modifying the existing CRIS processes. Coded processes for calculating billing, credit and collection fees and implemented solutions for transmitting marketer payment data through the Electronic Data Interchange (“EDI”).

NH Divestiture:

Played one of the key roles in the New Hampshire Divestiture project. Executed processes to successfully separate and transition NH Gas Accounts out of National Grid and into Liberty Utilities systems.

05/2006 – 08/2011

National Grid and Keyspan

Brooklyn, NY

Lead Software Engineer

Acted as a Technical Lead on various CRIS related projects. Managed development sub-teams to ensure projects moved along smoothly and teams understood their expectations (z/OS, PL/1, CICS, DB2, VSAM).

Key Projects:

Massachusetts Rate Case Project:

Served as Technical Lead on the project involving modifying the system to respond to a new regulatory rate and new requirements for bill presentation and discounts for low-income customers. Delivered the project under extremely tight deadlines imposed by the state regulator. Re-engineered processes to maximize reusable components and ensured effective communication between team members.

PMP-CRIS Project

Modified CRIS code and Online Conversations to implement credit scoring system for National Grid’s customers. Harmonized National Grid’s legacy system with the external vendor’s (Experian) Portfolio Management Package (PMP). The new PMP system was adopted as a company-wide credit scoring solution for National Grid’s customers.

POR Project

Participated in determining business requirements for the Purchase of Marketer Receivables (POR) project and contributed to fundamental logical and technical elements of project design. Wrote an integral part of this sub-system that was used as a building block for further development. Identified creative solutions to balance between maintaining the integrity of an existing complex process, while adding new features and validations to it.

08/2000 – 04/2006

Keyspan Energy

Brooklyn, NY

Consultant

Managed the development and implementation of new sections in the customer billing and payment system. Implemented a data exchange program between the utility and outside marketers for customer billing. Developed and maintained batch, online, and front-end programs. Enhanced performance of software where necessary. Performed Quality Assurance and trouble-shooting for software applications.

02/96 - 07/2000

ALLTEL Wholesale Banking Solutions

New York, NY

Senior Programmer

Responsible for maintaining the TVS/VERTEX system, including Commercial Loans, Capital Markets, Foreign Exchange, Current Accounts, and General Ledger modules. (COBOL, CICS, DB2, VSAM). Coded additional logic into existing COBOL/CICS modules and rewrote code to handle bugs and user-side abends adjusting for new fields, commands, and functions. Prepared and modified JCL jobs for batch processing and scheduled them for promotion. Transmitted, installed, and prepared new and modified software onto the client side for testing using PC server.

1984 -1994

Georgian Institute of Automation Research

Tbilisi, Rep Georgia

Senior Programmer

Participated in the development of the Quality Assurance System of Metrology Devices for Nuclear Power Plants (MDNPP). The system tested the performance of various hardware components within the Nuclear Power Plant using physical and statistical tests. (COBOL, ASSEMBLER, DB2)

EDUCATION

2001 American Training Center Rego Park, NY

Certificate of completion - course in Advanced Java Programming

1979–1984 Georgian Technical University Republic of Georgia

B. S. in Computer Science

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